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Customer reviews: Yotpo Product Reviews

Develop by Preferred

Reviews (420)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

bre...com

May 10, 2022  on Bigcommerce

Support experience - James helped me figure out my issue right away. I am new to Yotpo but so far, based off support experience and the features Yotpo provides, I am a happy customer!

vag...com

May 07, 2022  on Bigcommerce

Great Support - Nick was able to help with all my issues, great work.

inf...com

May 04, 2022  on Bigcommerce

Customer Service - Worked with Nick at Yotpo - wonderful experience! He was knowledgeable and helpful! He was quick and knew exactly how to help us. Great experience! Thanks Nick.

web...com

Apr 28, 2022  on Bigcommerce

Support Experience - Happy S. (the support agent) asked me how they could help and were quick to come up with a solution. Support is definitely a plus!

rad...com

Apr 26, 2022  on Bigcommerce

Great customer service - Yotpo Eunice was prompt, knowledgeable and helpful. She helped us to solve our problem immediately. Thank you

cha...com

Apr 01, 2022  on Bigcommerce

Excellent Product & Customer Service - Love this product and how it functions with my website! I've been using Yotpo since 2013 and they have grown so much. Mary from customer service assisted me in optimizing my backend of Yotpo. She was patient and amazing. If you are having issues contact support!

bry...com

Mar 31, 2022  on Bigcommerce

So far it has been great - Customer support has been very helpful with customization and importing reviews. Thank you Reinier D and Eduardo

sup...com

Mar 30, 2022  on Bigcommerce

Nice support - The Kenneth John gave great support! I have been using this app since long with other store too. I will also recommend to use this app.

yur...com

Mar 23, 2022  on Bigcommerce

Yotpo - Kenneth reviewed our setup and helped us optimize. Great customer service!

sup...com

Mar 23, 2022  on Bigcommerce

Customer Service - Great customer service. Very knowledgable !

dph...org

Mar 16, 2022  on Bigcommerce

Yotpo - Great app and customer service. Eunice was very patient with us and helping get things set up. Highly recommended

pri...com

Mar 11, 2022  on Bigcommerce

10 stars - Angelo was great helping me set up my reviews and fixing some tech issues I had. I appreciate his patience and communication. Professional work done. Thank you

pea...com

Mar 10, 2022  on Bigcommerce

Great service - We had amazing service with Donald from Yotpo when we transitioned our platform to Bigcommerce and wanted to move our reviews from one platform to another. We experienced a challenge with the location of the reviews and again the team at Yotpo where quick to help and resolve. They really helped in a stressful situation and got us up and running correctly.

eni...com

Mar 10, 2022  on Bigcommerce

Amazing customer support - Thanks Reinier D - Thank you Reinier D for easily transferring all my existing reviews and importing my orders to send review requests. I have only had Yotpo on my BigCommerce store for 2 days... I am super impressed! From getting the app installed to transferring old reviews and data and customising my widgets on my store. The Customer service and support has been excellent.

tok...com

Mar 07, 2022  on Bigcommerce

Support - I had an issue of getting my review widget up and working. I contacted support and Eunice helped me get it up and working in 5 minutes when it took me hours. Thank you Eunice for your help and I love the product!

ph....com

Mar 05, 2022  on Bigcommerce

Great - So enthusiastic support from Nick S at Yotpo

ord....za

Feb 17, 2022  on Bigcommerce

Fixing Reviews Issue - I received excellent service from Sheen at Yotpo. The issue was solved really quickly and i was kept up to date on progress throughout the process. Great service !!!

inf...com

Feb 15, 2022  on Bigcommerce

Great support - Super responsive and gets the job done. Sheen got right on an issue we had and it was fixed promptly.

nad...com

Feb 10, 2022  on Bigcommerce

Super helpful support - We got excellent support from Howell at Yotpo today. The chat function on the support page was super easy to find and we got an immediate answer quickly. Howell went out of their way to understand the issue we were dealing with and then, just like that, they fixed it. I wish I had this experience with every 3rd party app I use. It's obvious that they are doing great things at this company and it starts with training their customer support.

aur...com

Feb 09, 2022  on Bigcommerce

Great App and 1st Class Support - A great app which does what it says on the tin, with excellent and very patient help getting setup promptly! Thanks very much Rhenant! :)

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