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Customer reviews: Yotpo Product Reviews

Develop by Preferred

Reviews (420)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

inf...com

Oct 26, 2022  on Bigcommerce

Super helpful custome service. - Arven, helped solve an email delivery issue and was extremely helpful. Great service!

inf....au

Oct 20, 2022  on Bigcommerce

Great Support by Kenneth J - Kenneth went above and beyond to help me set up the widget. I'm very happy with the service! Thank you.

ord...com

Sep 23, 2022  on Bigcommerce

Excellent Customer Service by Ronel R. - Just signed up to Yotpo yesterday and have already needed to chat with them numerous times about several things. I just finished chatting with Ronel R and the guy has unbelievable patience dealing with me who clearly is clueless about what Im doing. He knows my platform (Bigcommerce) and knows his own business well. Quickly, swiftly and patiently helped me sort out some issues and I'm beyond thrilled. I deal with customer service people on the daily with difference services I use and Ronel is by far my favorite, knowledgeable and frankly very interested in wanting to help me. Thanks so much, Ronel. I feel relief its all sorted. Best wishes to you. :)

liz...com

Sep 22, 2022  on Bigcommerce

Great support - Joian sorted all my problems out. It's up and running, now I hope it will work well. Thanks!

bra...com

Sep 19, 2022  on Bigcommerce

Yopto is AMAZING - We have used Yopto for over a couple years and they have never failed to prove their app as the superior review application on this marketplace. I am writing this review after having some sync issues for the last week, (along with issues with other apps, programs, and having terrible luck with their customer service) I finally decided to take my chances and see how Yopto customer support would be (assuming like the other countless other unhelpful app's customer service, It couldnt hurt to try)... to my surprise I not only received immediate help and had the issue fixed... but Kenneth John from Yopto customer support fixed my issue with speed and diligence and this is LITERALLY on a 1am Monday Morning / Sunday night! Can't say enough good things about Yopto - we dont even pay for the service we are literally on the 'free' tier and i still got immediate and helpful support! We very well may be actually signing up and upgrading our plan after the amazing, helpful support I just received. Thank you Kenneth John and YOPTO YOU ROCK!!

mat...com

Sep 13, 2022  on Bigcommerce

Amazing Customer Service by Rhemy - I was having some trouble activating the review widget for our site so I started a live chat in the app and Rhemy went above and beyond to activate it and to show me how to customize the review email requests and to change other settings. He saved me lots of time. Plus, Yotpo is by far the best review app I've had on BigCommerce with all of the features they offer.

sup...com

Sep 12, 2022  on Bigcommerce

service - Rhenant was very helpful and quick!

lea....au

Sep 08, 2022  on Bigcommerce

Installation - So far, only a small hiccup - set up seemed to go ok. I had to contact support via the chat and was assisted quickly. Happy for the fast answers.

the...com

Aug 30, 2022  on Bigcommerce

problems solved! - Rhenant was super helpful! Had a bunch of issues with install but Rhenant walked me through solving them.

ser...com

Aug 19, 2022  on Bigcommerce

Customer Service - Very patient and helpful customer service

kav...com

Aug 12, 2022  on Bigcommerce

Great service and App - Great App and Excellent service! Thank you.

eco...com

Aug 06, 2022  on Bigcommerce

Great Support - were prompt in setting us up.

inf...com

Aug 03, 2022  on Bigcommerce

solid, good support - Staff is very helpful answering questions to get two things done for our site with the best CBD products. Yotpo displays our 5 star reviews right on the home page - thank you simoun!

gen...net

Jul 20, 2022  on Bigcommerce

Reiner D saved the day! - Reiner is and stays one of the most helpful Yotpo support professional I have had the pleasure of working with. He has answered every single on of my questions in record time and has solved many of my pressing problems, I can't begin to thank him enough for all his hard work!If you need assistance in any way shape or form, don't waste your time going through countless others that just send you "helpful Links" that quite frankly do not help in most situations. Get on the support chat and ask for Reiner D!!!

888...com

Jul 19, 2022  on Bigcommerce

Amazing - Happy with this app. Reinier was very dedicated helping me in all my questions. Quick and to the point. Amazing service and fast chat support. I do recommend this app .

hsc...com

Jul 18, 2022  on Bigcommerce

Awesome service - I had the opportunity to work with Reinier D who helped me upload existing reviews from the site into the Yopto platform. He took care of it all for me. And it all showed up perfectly on my site. Amazing care for their clients.

gsm...com

Jul 05, 2022  on Bigcommerce

Great Customer Serice - James (and the rest of the team) is great to work with. Always able to help and fast service.

nic...com

Jun 08, 2022  on Bigcommerce

Great customer service! - Kenneth John M gave me excellent info about how to navigate the app to adjust automation settings in the email and coupon sections. Excellent system and great customer service! Thank you so much.Edit: Further great support by Nick S, Albert, and Radly!

nub...com

May 26, 2022  on Bigcommerce

Great Customer Service - Daniel helped me a lot with repositioning the Reviews Widget to my liking. Super helpful!! Thank You!!

adm....au

May 14, 2022  on Bigcommerce

Support review - Eunice, Rikki and Daniel were fabulous to deal with, extremely patient and managed to sort out all the review transfer and related issues on my Bigcommerce website. Amazing fast support and currently I am not even on a paid plan which I am really appreciative about. I will definitely be upgrading to a paid account soon as I am pretty happy with the way review system works as well. Thanks team. Swapnil

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