Taranker.Com Logo
Yotpo Product Reviews logo

Customer reviews: Yotpo Product Reviews

Develop by Preferred

Reviews (420)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

mel...com

Aug 10, 2023  on Bigcommerce

Help installing widget - Always the best customer service. Allen helped me install my widget in minutes

spe...com

Aug 08, 2023  on Bigcommerce

Awesome Experience and Problem Solved! - I rarely write reviews for customer service, but I had to share my amazing experience with John B from Yotpo. His expertise and guidance in selecting the perfect service were outstanding. He saved the day by swiftly resolving an issue I was facing and exceeded my expectations. Not to mention, Yotpo quickly resolved my problem. I highly recommend them

rob...com

Aug 03, 2023  on Bigcommerce

Great customer service from Rainier! - Excellent service, Rainier was helpful and did great at assisting my needs. A+

inf...com

Aug 01, 2023  on Bigcommerce

good customer service - I upgraded my plan to get dynamic coupons but that was only available in their highest tier so I needed to downgrade again (the documentation on this wasn't great). I was able to get ahold of John B at 10:30pm through chat and he fixed it for me. Lame about the coupons but the service is good. Hopefully at some point my site will grow big enough I can justify the cost of upgrading.

cat...com

Jul 27, 2023  on Bigcommerce

Good customer service - Thanks Ronel R for assisting me today

qui...com

Jul 20, 2023  on Bigcommerce

I messed it up, they fixed it. - I upgraded my plan and payed for a whole year without reading all the details. I unfortunately couldn't use the Google Review integration because I don't have Google's required 100 site reviews for this service to work. I reached out for help and John was amazing. He walked me through the whole process to downgrade back to my original plan and did all the leg work with the billing department. His level of customer service was incredible. I couldn't be happier with his support.

hel....au

Jul 20, 2023  on Bigcommerce

Chat support - Kenneth John M was super helpful with my enquiry and went out of his way to ensure that he has solved my enquiry and even suggested ways to ensure that I could get an updated review from a customer now that their issue had been resolved. I highly recommend yotpo to collect genuine reviews to help your prospective buyers shop with confidence

foc...com

Jul 17, 2023  on Bigcommerce

Warly S - Warly was very helpful and patient. Customer servicewas amazing! 10 stars!

dav....uk

Jul 12, 2023  on Bigcommerce

Service - Service has been great from Yotpo. We had one slight presentation issue on my site post implementation and the Yotpo service team sorted it out with no issues. Kenneth John M went the extra mile to fix it super quickly.

con....au

Jul 05, 2023  on Bigcommerce

Great help with script issue - Kenneth John M was a great help and corrected a script I was trying to install via script manager on my store.

bul...com

Jul 03, 2023  on Bigcommerce

Review Emails - John B was extremely helpful and fixed my outgoing YOTPO emails.

rpf...com

Jun 29, 2023  on Bigcommerce

Helpful and quick to respond - John G was really helpful and quick to respond to help us integrate our old reviews into Yotpo

Jun 26, 2023  on Bigcommerce

Fast and Straight to the point - John B really help me with our problem real fast and Straight to the point

tes...com

Jun 19, 2023  on Bigcommerce

Helpful support - Responsive and helpful support available whenever you need them. Thanks the whole Yotpo support team and John B. and James E. for the immediate help.

inf....au

Jun 02, 2023  on Bigcommerce

Very helpful support - Thank you Kenneth John M for your support, following through to what happened and how to get around and make it works! Much appreciated!

car...com

May 25, 2023  on Bigcommerce

Helpful Support - Daniel was helpful in working through a setup problem.

oze...com

May 25, 2023  on Bigcommerce

Great customer support and platform for reviews! - Allen M is of great help was quick fixed couple of errors for me i highly recommend yotpo! everything is great and proffesional

jef...com

Apr 12, 2023  on Bigcommerce

Great Customer Service - Had a bunch of issues and Nicole L., Ronel R., and Allen M. were very patient and helped every step of the way to get us all running. Great customer service and great staff!!!

kal...edu

Apr 08, 2023  on Bigcommerce

Help with reviews - I recently had a great experience with Joian Z from Yotpo! I was having trouble getting my Yotpo reviews to display on my BigCommerce page, and I couldn't figure out what was wrong. Joian went above and beyond to help me, taking the time to go to my BigCommerce page and check the code I had pasted. He quickly found out that I was using the wrong API key, and he fixed everything for me on the spot. I was so impressed with Joian's expertise and professionalism, as well as his willingness to help me out. Thanks to him, my Yotpo reviews are now displaying perfectly on my BigCommerce page. I highly recommend Yotpo, and especially Joian, for anyone who needs help with their reviews or anything else related to ecommerce!

inf...com

Mar 20, 2023  on Bigcommerce

Great support - strong app - We have been using Yotpo for our www.kodlinusa.com website for a few month and it is working very well. Had a technical issue today and Doner was supporting us all the way thru. Great support!

Scroll to Top