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Customer reviews: Yotpo Product Reviews

Develop by Preferred

Yotpo Product Reviews helps BigCommerce merchants collect and display customer reviews to boost trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (421)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

Christian Staples

Apr 30, 2016  on Bigcommerce

Excellent job getting reviews and revenue from customers! - I am not sure how they do it but they get more reviews for our products than any other service we have used, not by a little but by a huge margin. That would be enough on it's own but we have also been able to generate revenue from their emails as well. More reviews and more revenue. Enough said.

MIA...COM

Apr 21, 2016  on Bigcommerce

Great App! -

rei...com

Apr 15, 2016  on Bigcommerce

Great app -

I love the app works fine

thu...com

Mar 25, 2016  on Bigcommerce

Works Great! -

We're very happy with Yotpo! Works and looks great.

Daniel Frater

Mar 24, 2016  on Bigcommerce

Great App -

Great Review App, Works seamlessly with my Bigcommerce store. Always a quick response from the Support staff. Always getting new reviews for my store and products certainly increasing sales.

mic...com

Feb 11, 2016  on Bigcommerce

Amaziging - We have been using Yotpo since 2015 no issues at all, help is available 24/7, and for customers its very easy to leave the reviews.

mic...com

Feb 11, 2016  on Bigcommerce

Amaziging - We have been using Yotpo since 2015 no issues at all, help is available 24/7, and for customers its very easy to leave the reviews.

dam...com

Nov 04, 2015  on Bigcommerce

yotpo -

easytouse,

ham...com

Oct 20, 2015  on Bigcommerce

Wonderful app! -

Very helpful!  Free and easy to use!  This app helps with increasing sales.  How's that sound?  Good to me, a whole lot for free! ~ Lonnie (www.bazaarsrus.com)

Blake Schreck

Sep 10, 2015  on Bigcommerce

Seriously...the best! -

We used Yotpo for the first time at another software provider and loved their reviews app there...hands down the best reviews app!  When moving back to Bigcommerce, we were happy to see the app was available here too. They bent over backwards getting all our reviews moved to our new site. Thank you very much Lucy and company.

wil...com

Jun 19, 2015  on Bigcommerce

Fantastic on-boarding and support -

Switiching from magento and Yotpo helped on-boarded our old reviews. The technical support was fantastic. Of course the product is excellent also.

ris...com

May 05, 2015  on Bigcommerce

Best App for any E-Commerce Store -

Guys, I have been using this app since 10 days now. I have very few paid apps but this is one of the them. Their system works very efficiently and their support team is awesome. It's a simple to use app and works very well with my website. I would suggest everyone to try this app for 6 months and see the difference. Nowadays every customer wants to read reviews before purchasing. If there are no reviews then many customers are deterred from buying the product. I love Yotpo...

Kerry Comollo

Apr 22, 2015  on Bigcommerce

LOVE this app! -

This app is fantastic! I didn't enter in the code correctly, so the Yotpo support team swooped in and took care of it for us. The design is exactly what we were looking for and we have loved seeing the reviews come in for our products. Thank you so much to Yotpo for helping us grow our business!

-Vermont Kitchen Supply

Wilfrid Paulino

Apr 20, 2015  on Bigcommerce

Great product -

Love this product. Easy to use and great technical support.

hol...com

Feb 25, 2015  on Bigcommerce

Awesome customer service -

easy install and awesome customer service. adds a whole extra element to your site- interactive plus content for customers to engage with.

Marie-Helene Blackmore

Feb 24, 2015  on Bigcommerce

Yotpo - a must-have! -

I had been thinking of switching from BigCommerce integrated reviews system to Yotpo for quite a while but was not comfortable doing the installation myself. I contacted Yotpo technical support with an extensive list of questions; within 24h I received a very detailed reply and they graciously offered to install Yotpo for me. Yotpo is now installed in my store; it looks professional and sleek, and has already started generating new reviews. I am still discovering all the great features of Yotpo, and I especially love the fact that the emails are personalised with the name and surname of my customers. I can only praise the support team for their patience and expertise; I could not be more delighted! Thank you x

lis...com

Feb 02, 2015  on Bigcommerce

Love it -

For a solid year I had not received a single review from the BigCommerce built in application, but just a few day, I've already gotten 8 YOTPO reviews .

sea...com

Jan 09, 2015  on Bigcommerce

Everything is awesome -

Great app. Installed without issues. Does the job. 

mar....uk

Jan 06, 2015  on Bigcommerce

YOTPO Review -

After reading the amazing reviews of Yotpo and BC review system was not up to the job we installed this app.

Set up and install was easy peasy and after about a week moved onto the Premium package.

As not au fait with html and get by technical wise, we came to a position were after a few weeks the extras that the premium package gives you were not installed.

We put this down to time involved and savvy with the dashboard.

We had an email from Asaf from Yotpo (based in Israel, us in the UK) offering some help and advice and had noticed they we were paying for premium package and had not installed a few of the extras.

A few quick emails and an appointment made and i received a telephone call from Asaf.

Asaf, was brilliant, speaks better English than a UK Black Country lad, nothing to much trouble, even offering pointers and organising through Yotpo technical staff to get mini site up and running.

The few extras which we had missing was soon put right and the explanation of how it works was put across in layman's terms

so i could understand. So in the end no html knowledge really needed.

I cannot thank Asaf, Yotpo technical and customer support team enough, i felt and feel important and not just a customer paying there money each month. They really want you to suceed :]

Without doubt one of the best apps installed with BC worth five stars every time not just for app but customer service EXCELLENT

Thank you 

dmc...com

Jan 03, 2015  on Bigcommerce

Great Review App -

Although I know I am not using the full features of this app I must say I am please with the features I am using.  Yotpo is assisting my site gain trust for future customer base.  Reviews buy verified buyer allows new customers to see that others are pleased with the products and services offered.

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