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Customer reviews: Yotpo Product Reviews

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Yotpo Product Reviews helps BigCommerce merchants collect and display customer reviews to boost trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (421)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

cro...com

Nov 07, 2019  on Bigcommerce

Technical support - Would like to say big thank you for fixing our issue with widget after we've changed a theme. Great help and perfect work! Thank you again.

ton...com

Mar 22, 2019  on Bigcommerce

enterprise level features - We have been with Yotpo for years, Happy with the product and service. we plan to stay with Yotpo for years to come, If you find a winner stick with a winner

ton...com

Mar 22, 2019  on Bigcommerce

enterprise level features - We have been with Yotpo for years, Happy with the product and service.we plan to stay with Yotpo for years to come, If you find a winner stick with a winner

Jrd...com

Dec 24, 2018  on Bigcommerce

bags - new bags

bar...com

Feb 26, 2018  on Bigcommerce

Heard about Yotpo from a fellow store owner! - Yotpo makes it easy for us to streamline our product reviews. I used to use it when I was on Shopify and loved it then. Still great and still love it now!

edh...com

Nov 05, 2017  on Bigcommerce

Great App - This has been a great app to show both reviews for our store itself and also products. Definitely a good trust builder!!! :) A note to those of you who have themes built on Stencil and don't want to touch core files in order to install Yotpo and thereby lose all possibility of future theme updates. You can insert the installation code for the floating tab, the widget and star rating on product pages into the Footer Scripts box found in your bigc dashboard. Then use javascript to move those pieces of code to any area of your product pages. Seems to work well depending on what html tags your theme uses. :) Hopefully yotpo will post this alternate method on their Bigcommerce documentation/installation page.

Ryan Weaver

Apr 21, 2017  on Bigcommerce

Great product -

top....au

Feb 24, 2017  on Bigcommerce

Review - Reviews are great for my on line store, a necessary additiobn Reviews are essential to my online store - if you have a great product then you need customers to let potential customers know - wouldn't be without Yot Po

top....au

Feb 24, 2017  on Bigcommerce

Review - Reviews are great for my on line store, a necessary additiobnReviews are essential to my online store - if you have a great product then you need customers to let potential customers know - wouldn't be without Yot Po

mar...com

Jan 20, 2017  on Bigcommerce

Enhanced Reviews + much more... - We added this app shortly after moving to BC and have not been disappointed. It's increased our reviews and given us great feedback from our customers on any issues. Very easy to install and get started. Looking forward to more upgrades in the future.

ste...com

Jan 19, 2017  on Bigcommerce

easy install and quick results - This app was a simple install onto our website. We had nearly instantaneous results with previous customers reviewing products that they had recently purchased.

inf...com

Oct 26, 2016  on Bigcommerce

Great App - Great app for reviews and comments. Lots of cool things about Yotpo. Way too pricey on the premium for adding customer photos. Actually I was shocked at the monthly cost and thought is was a mistake. Otherwise, the app works great on the monthly fee at around $30.00 bucks a month.

Carlos Baldominos

Oct 03, 2016  on Bigcommerce

Great - Great product and great customer service!

Mike Emerson

Sep 22, 2016  on Bigcommerce

Really Helpful App for Getting Reviews - Really like Yotpo. Easy to install and has been getting me many more reviews that the built in review system in bigcommerce. Would highly recommend to any business with a small to large team working in ecommerce.

Geo...com

Sep 06, 2016  on Bigcommerce

So many more reviews! - After using Yotpo, we've seen a major increase in our reviews! it's amazing!

Jon Alford

Aug 09, 2016  on Bigcommerce

Fabulous - Fantastic app and fantastic support! I think ALL store should have this app. Very pleased

NuMercy.com

Jul 16, 2016  on Bigcommerce

Great App - This is a very useful app and we have seen sales increase from using this app. It's rather unfortunately that their premium price is expensive for some of the features we are interested in. This app is the main reason we have upgraded to the new Stencil Theme template. The Stencil Themes currently does not support this app and it so good we are not willing to let it go. Keep up the good work.

sal...com

Jun 23, 2016  on Bigcommerce

Nice review app - Works well.

cor...com

May 10, 2016  on Bigcommerce

Yay Yotpo! - Installation was super easy and I've seen a marked increase in reviews. The fact that customers can review the purchase from within the email is amazing!

quo...net

May 06, 2016  on Bigcommerce

Yotpo is Great - This is a simple cost effective way to generate 100% positive reviews. Helps to retain customers as well. Strongly recommend.

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