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Customer reviews: Yotpo Product Reviews

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Yotpo Product Reviews helps BigCommerce merchants collect and display customer reviews to boost trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (421)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

stu...com

Jun 09, 2020  on Bigcommerce

Importing existing reviews - Diane you were a life saver thank you so much for your speedy assistance with the importing of existing reviews.

hel....sg

Jun 08, 2020  on Bigcommerce

Reviews Carousel sorted - Great support from Leizel to sort out the Review Carousel on my page. Thanks!

lys...com

Jun 05, 2020  on Bigcommerce

Integrations - Had small hiccups but Anne was great and did everything over chat and now I'm all set up! Thank you Anne!

ord...com

May 30, 2020  on Bigcommerce

Great product so far - Loving this product thus far and the support has been great.

tda...com

Apr 29, 2020  on Bigcommerce

Amazing Customer Support - We submitted issues and within a few hours they were being handled. After fixing the issues, Customer Support followed up with our team to make sure that the issues were resolved to our satisfaction. We are very pleased with Yotpo Customer Support!

tra...com

Apr 04, 2020  on Bigcommerce

Great customer service - I have used a couple review hosting services and I have not experienced a better customer service with faster help than these guys. Defiantly would recommend :)

fad...com

Apr 03, 2020  on Bigcommerce

Awesome - Really highly recommend it! Everything is very clear and intuitive.

kiw...com

Mar 11, 2020  on Bigcommerce

Yotpo - Yotpo is so easy to use and their customer service is second to none. Installing Yotpo has made positive change in the way customers view my website. It is quite assuring to know that you could rely on their fabulous customer service - makes a great difference!

bil...com

Mar 06, 2020  on Bigcommerce

YOTPO Login problem - I have solved the problem with your help. I was using the incorrect email to sign in to my YOTPO account. [email protected] is the correct EMAIL but [email protected] was the correct LOGIN address. Both of those emails come to me, but I was wrong and now have corrected that with your constructive guidance.

ste...com

Feb 26, 2020  on Bigcommerce

fast response and great support team - Ive used Yotpo for a few years now and with the few times I have needed tech support they have been better than expected. Give them a shot, you will not be disappointed

sal....au

Feb 05, 2020  on Bigcommerce

Great customer service - Jo helped me to import and verify my existing reviews into Yotpo (reviews that were placed on my website prior to installing the Yotpo app). Jo was extremely responsive and helped me until all the entries in my spreadsheet were corrected. The support I received from Jo helped me to get my reviews up in no time! The task I thought would be tedious was greatly simplified. I recommend this app if you want to display verified authentic reviews on your website!

cri...com

Feb 03, 2020  on Bigcommerce

Great support - Had questions regarding importing reviews from another platform and support was right there to help and make sure i had all the pieces i needed to move forward. Overall great experience and very responsive team. Application is very straight forward yet robust.

mis...com

Jan 14, 2020  on Bigcommerce

Great App and Excellent Customer Service - I had been using the big commerce template for basic reviews for 6 years. I was not aware of the Yotpo app. While looking at the different apps, I came across Yotpo. Signed up for a free account and I absolutely loved the features! I already see that it is going to work great for my business! The Customer Service provided by Paulo has been top notch! Paulo is extremely knowledgable. He helped me with the process of importing and exporting my previous previous and also the back end set up. He has been very prompt with his communication and very professional. What a great experience! Looking forward to upgrading the plan and being a long term customer. Thanks Paulo and Yotpo!

197...com

Jan 08, 2020  on Bigcommerce

Extra Mile - I'm on BigCommerce and when it comes to navigating all the particulars of doing your own website - certainly there are sharper tools in the shed. But I enjoyed working with Yotpo's crew, specifically Paulo, who came alongside me to make it all get integrated. Gracious and on top of that did it well. Good to work with.

zoe...com

Jan 07, 2020  on Bigcommerce

Excellent Customer Service & App - We've been using the built-in BigCommerce review system since we migrated from Magento. We've received less than stellar response, despite offering a discount coupon. On the urging of our SEO team, we moved to Yotpo and within a week I am amazed by the software, customer service and all around impact Yotpo has had on our site. Highly recommend Yotpo and a special shout-out to Paolo for his great customer service and technical support.

rev...com

Jan 06, 2020  on Bigcommerce

Customer Service - Good customer service, I had trouble and one of Yotpo customer service reps responded back promptly with a solution that worked!

amy...com

Dec 16, 2019  on Bigcommerce

Installation Support - I was very pleased with the installation support I received using the Chat service at Yotpo. They handled the installation for me and answered all of my questions.

Barbara Maynard

Nov 18, 2019  on Bigcommerce

Great Customer Service - I have been with Yotpo for quite a few years, and they have made it super easy for me to get real reviews from real customers. Anytime I need help with widgets, and other integration issues, I can always count on quick customer service. I can email or use their chat service, either way they are reliable and they manage to fix my problem. I highly recommend Yotpo, over the years using their coupon email has generated alot of revenue I normally would have lost. They really make it easy. I would love to take advantage of the premium plan, but its too pricey for a small business. But I will eventually get there!

dan...com

Nov 15, 2019  on Bigcommerce

Great Help in Migrating Reviews From Old Service - Ruel just helped me get Yotpo up and running and I am very grateful as he was very patient and even went into the backend of my system to do it for me.

tro...com

Nov 12, 2019  on Bigcommerce

Great service! - Adiran as well as everyone else who always answers my questions always goes above and beyond to help out!

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