Taranker.Com Logo
Yotpo Product Reviews logo

Customer reviews: Yotpo Product Reviews

Develop by Preferred

Reviews (420)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

adm...com

Feb 15, 2025  on Bigcommerce

Great choice for reviews app - awesome support. I ve been assigned at least to times to Jeorge Kenneth . He efficiently solved my issues and second time he fixed a problem that caused my reviews carousel to not show after the intervention of another app stuff.... Thanks!

sho...com

Nov 06, 2024  on Bigcommerce

Great app - Fantastic customer service! Thank you for the assistance Daniel P!

jam...com

Oct 02, 2024  on Bigcommerce

Good value, great support - It's pretty good value, all things considered, and the support we had from Doner was excellent, quickly solved my issue

fro...com

Jul 12, 2024  on Bigcommerce

Yotpo Hero's are always there to help! - Alyssa Brent S, Yoben B, and Charlie always offer great support when in need of assistance through our BigCommerce website. They're very knowledgeable and always willing to help!

kar...com

Jun 12, 2024  on Bigcommerce

customer support on widgets by Yotpo - Ruzsel John Nabong set up a google meeting to help me fix all my widgets and get everything working on my website. He was patient and took the time to make sure all displayed well and proper for further updates to implement automatically. Was an incredible help and got it all beautiful! Thank you so much Ruzsel! :)

pea...com

May 30, 2024  on Bigcommerce

Must Have App - Customer service is fast and awesome. Recommend chat support and specifically Jeorge Kenneth. Top notce best customer service rep.

old...com

Apr 30, 2024  on Bigcommerce

App Support - Edilyn was so amazing!!!! So patient with me and all our problems with our site. Excellent support! Thank you Yotpo for having such a great agent as Edilyn!!!

con...com

Apr 03, 2024  on Bigcommerce

Service - Wendyle is above and beyond - he provided excellent help in solving a baffling, long-term problem where none of my review emails were being sent, and about which no one else was communicating with me. After unistalling and reinstalling, everything is working, but it took a TON of back and forth. Wendyle remained patient and helpful throughout, and continued to communicate with me about what was happening, which made a very frustrating situation tolerable. Thanks so much.

ord...com

Mar 28, 2024  on Bigcommerce

Angelo was amazing tech support - I worked with Angelo in getting my Yotpo installed, my old reviews imported, new reviews customized, as well as importing my Google and FB reviews. He was spectacular, very detail orients, very attentive and responsive. If it was not for Angelo, I would not have been able to migrate to Yotpo. Thank you for the excellent customer service and support by Angelo. I love the product thanks to Angelo! We did everything via Google Meets which made it much easier to share my screen and issues.

inf...com

Mar 13, 2024  on Bigcommerce

fixed issue by John G - i had some issue with the aesthetics of the reviews widget . i contacted their chat support and John G fixed the issue in seconds. John G was an excellent help and understood the issue in no time. shout out to john g

sto...com

Jan 24, 2024  on Bigcommerce

John G is top notch! - We needed assistance with DNS settings and John G was there in a flash to assist us. Top notch service all around!

fra...com

Jan 24, 2024  on Bigcommerce

Rhenant the real MVP - Thank you so much for taking the time to help me with all my questions and all your recommendations this was the best customer service and this should be the way it always is

get...com

Jan 19, 2024  on Bigcommerce

Install Help - Avern was a hero helping me install my widgets and uploading reviews from another company. Great service. Above and beyond

ste...com

Dec 17, 2023  on Bigcommerce

script and code help - I worked with Ruzsel from Yopto to help me to install code and script for my reviews into a new Big Commerce template that wasn't working. He was patient and knowledgeable...he gave his time and input very generously. Definitely above and beyond ...great service . Thank you.

lis....no

Dec 04, 2023  on Bigcommerce

Outstanding service - I got a 5 star service of Arven at Yotpo today when needing help to install the application to my ecommerce store. I am very thankful and happy for the help.

bis...com

Sep 20, 2023  on Bigcommerce

Best review management app no doubt !! - I can't express enough how delighted I am with Yotpo for the BigCommerce platform! What truly sets Yotpo apart is their exceptional customer support. In particular, I had the pleasure of working with John B, who went above and beyond to assist me. He patiently answered all my questions, provided valuable insights into maximizing the benefits of Yotpo, and even helped me troubleshoot a minor issue swiftly.With Yotpo and the fantastic support team led by John B, my business has thrived. I can't thank them enough for their outstanding product and service. If you're a BigCommerce merchant looking to enhance your online presence and build trust with your customers, Yotpo is the way to go, and the team, especially John B, will be there to guide you every step of the way. Five stars all the way! ⭐⭐⭐⭐⭐

bar...com

Sep 06, 2023  on Bigcommerce

Fixed Our Code - We needed a small change in our code to display the reviews properly, and John G was able to help us quickly get the issue resolved.

car...com

Aug 23, 2023  on Bigcommerce

Customer Service was excellent as always - Jonh G went above and beyond to aid me in deciding what options are available to me regarding Yotpo.

jua...com

Aug 21, 2023  on Bigcommerce

Excellent Customer Service - Rhenant worked my connection issue off line so that I could continue to focus on my business. Rhenant kept me informed of the progress and fixed all the connection issues. Everything works well now. Thanks!

jas...com

Aug 15, 2023  on Bigcommerce

Incredible Support - I attempted to use 2 different reviews solutions over an 8 hour period with no success. Minor issues that either wouldn't allow an install or just couldn't get it to function 100% - Being familiar with Yotpo I I thought I'd try it out. Ran into a snag right away that was easily fixed with Reinier D help! She then walked me through an incredible journey of support while making sure I didn't pull my hair out. 5 Stars! Would recommend.

Scroll to Top