Not Happy after a year of using it -

First of all, I have a great following and a large percentage of very positive reviews. Sure, we all have the tire kickers but I have about 1% of those. After using Yotpo for a year, I can say that there are better ways to spend your marketing dollar and Big Commerce has a free ap for testimonials that got me 90% of the reviews that Yotpo got. There was a slight up tick of reviews, but the main thing they advertise is that you'll be able to push these reviews through your social networks. If you post to your Facebook business page, for example a Yotpo testimonial / review, that content it will only reach 1% of your customers organically without paying for FB advertising. So in order to truly use this ap like they sell you on it, you'd have to pay another several thousand dollars to Facebook on top of what you paid to yotpo. In my opinion that's not smart at all. I'll just use the Big Commerce testimonial ap for free and send them out via paid Facebook ads if needed and actually come out ahead. It's not worth 2k. Maybe worth $10 a month. 

I also contacted and asked how to work around these issues... well it took them several months to contact me to try to help me.. that is not customer service. Poor, very well sold ap. 

Does not work -

I connected the API key , placed the javascript in all files - but does not work.

Reason : you have a custom bigcommerce theme ,Yotpo only works on BigCommerce if you have a standard theme with no customisations? Unlikely story.

Very poor.

terrible support - conflicting information -

I've been working on setting up Yotpo which has been very simple.  I subscribed to the premium version in order to benefit from the customization.  I have been unable to remove the Yotpo logo and branding from a lot of the components.  I don't like the look of it and feel branding from outside plugins cheapens the look of the website.  I found on a blog that a Yotpo rep said this customization could be removed, but when I emailed support, they told me we could not after waiting 24 hours for an answer.  I think that if their service was really dedicated to customer success, they would have phone support, faster e-mail response and I wouldn't have received the short email with conflicting information.  I tried calling their company, but it seems they are only interested in speaking to you if it is for the sales department, but once they have your money, they could care less to provide quality support.

Review -

Sooooo disappointed in the "free" version of this ap.  After several attempts I finally got the ap installed, but still could not post the reviews to my site.  I would respond to the support generated emails and after having three tickets closed due to "lack of response" I finally was told during the fourth round of communication that the only support available to me was through email with the free ap, if I wanted live tech support I would have to upgrade my account -- have been so frustrated -- think the idea is great and had customers respond to review requests, but if they don't appear on my site doesn't do much good.  :(

Terrible Customer Service -

I have 4 websites and I get absolutely no help from anyone at Yotpo. Probably because they are in Israel. I have emailed several times and so has my IT department. I have been with them since inception and now they are offering paid features when they were free before. You would think they would want to hang onto existing customers so they right good reviews. No no one at Yotpo cares. They are just greedy. I would continue on and find another review service TRUST ME. STAY AWAY FROM YOTPO!

Didn't work for me. -

Don't work with outlook online version, can't type in review area and mail will be automatically send to spam box.