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Customer reviews: Walmart Connector by CedCommerce

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Reviews (44)

Overall rating
4.5

What Merchants Think

Merchants generally express satisfaction with the "Walmart Connector by CedCommerce" app, praising its ability to help integrate their online stores with Walmart Marketplace. The support team is frequently applauded for its responsiveness and effectiveness in resolving queries and integration issues. Some users have experienced considerable growth in their online sales due to the app's capabilities. However, a few users have reported serious issues with the app's functionality and customer service.

Key Strengths

  • Effective integration with Walmart Marketplace and ease of use.
  • Excellent and responsive customer support via live chat and other communication channels.
  • Real-time inventory and pricing synchronization.
  • Ability to manage orders seamlessly between platforms.
  • Bulk upload and update features, including the ability to manage product information specific to Walmart's requirements.

Common Concerns

  • Significant technical issues, including failure to sync products and inventory.
  • Some users reported that customer service was unable to resolve long-standing issues.
  • Complaints about needing excessive support and manual interventions for app functionality.
  • Frustrations with the user interface and usability issues.

Final Thoughts

Overall, the "Walmart Connector by CedCommerce" receives positive feedback for its core functionalities and outstanding customer support. It is a valuable tool for merchants looking to expand to Walmart Marketplace effectively. However, potential users should be aware of technical challenges that have affected a minority of users, impacting their experience. Evaluating the app's performance during a trial period is recommended to ensure it meets specific business needs.

glo...com

Apr 25, 2017  on Bigcommerce

New Sales Channel - This new integration is working smoothly and driving lots of new sales for our business. Customer support from CEDCommerce is extremely helpful, and almost always available at a moments notice. Good for anyone looking for a low cost way of integrating their inventory with Walmart.com

bob...com

Apr 11, 2017  on Bigcommerce

Stay Far away! Maybe a beta test at best - 8/30 - Update after Months of testing I still have to pretty much have them manually launch every listing for me after i get unknown errors with no information for me to research. It's great they do end up fixing most of the errors, but this will take a few years to launch products at this rate. Plus I get constant calls harassing me about this review. Literally every time I open the app and attempt to launch a product there is an error. Options are gone all all products, images are gone, field won't save, etc. This could be a great product, but at this point I have literally wasted 100's of hours hoping to make this work. Inventory doesn't synch correctly. If you tell them a product is wrong, they will fix that product, but you still have no idea if anything else is correct. Products don't launch correctly, but they'll try to fix the problem if you point it out. Orders some times come through, but you have to manually go through to synch them and if there's an error, it won't tell you. And the master admin is the only person who can even see the app. They will need your master login for big commerce and walmart to troubleshoot most issues. I spend an hour or two a day to bring in maybe 50% of my 4-5 orders a day.

bob...com

Apr 11, 2017  on Bigcommerce

Stay Far away! Maybe a beta test at best - 8/30 - Update after Months of testingI still have to pretty much have them manually launch every listing for me after i get unknown errors with no information for me to research. It's great they do end up fixing most of the errors, but this will take a few years to launch products at this rate. Plus I get constant calls harassing me about this review. Literally every time I open the app and attempt to launch a product there is an error. Options are gone all all products, images are gone, field won't save, etc. This could be a great product, but at this point I have literally wasted 100's of hours hoping to make this work.Inventory doesn't synch correctly. If you tell them a product is wrong, they will fix that product, but you still have no idea if anything else is correct. Products don't launch correctly, but they'll try to fix the problem if you point it out. Orders some times come through, but you have to manually go through to synch them and if there's an error, it won't tell you. And the master admin is the only person who can even see the app. They will need your master login for big commerce and walmart to troubleshoot most issues. I spend an hour or two a day to bring in maybe 50% of my 4-5 orders a day.

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