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Customer reviews: Walmart Connector by CedCommerce

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Reviews (43)

Overall rating
4.5

What Merchants Think

Merchants generally express satisfaction with the "Walmart Connector by CedCommerce" app, praising its ability to help integrate their online stores with Walmart Marketplace. The support team is frequently applauded for its responsiveness and effectiveness in resolving queries and integration issues. Some users have experienced considerable growth in their online sales due to the app's capabilities. However, a few users have reported serious issues with the app's functionality and customer service.

Key Strengths

  • Effective integration with Walmart Marketplace and ease of use.
  • Excellent and responsive customer support via live chat and other communication channels.
  • Real-time inventory and pricing synchronization.
  • Ability to manage orders seamlessly between platforms.
  • Bulk upload and update features, including the ability to manage product information specific to Walmart's requirements.

Common Concerns

  • Significant technical issues, including failure to sync products and inventory.
  • Some users reported that customer service was unable to resolve long-standing issues.
  • Complaints about needing excessive support and manual interventions for app functionality.
  • Frustrations with the user interface and usability issues.

Final Thoughts

Overall, the "Walmart Connector by CedCommerce" receives positive feedback for its core functionalities and outstanding customer support. It is a valuable tool for merchants looking to expand to Walmart Marketplace effectively. However, potential users should be aware of technical challenges that have affected a minority of users, impacting their experience. Evaluating the app's performance during a trial period is recommended to ensure it meets specific business needs.

vac...com

Jan 31, 2019  on Bigcommerce

Business - CEDCommerce is the best company they have done great job for my online business very happy so far

dav...com

Jan 29, 2019  on Bigcommerce

Great Support! - We were looking to expand our product line to new marketplaces. We are very thankful we found CED Commerce. They provided an solution at a reasonable price without having to change our current order management software. The thought of training everyone on a new system would have been a nightmare, but, it was CED Commerce's customer service that sealed the deal. They were always available to answered all our questions. Walked us through the integration and even some of the marketplace applications. Most importantly, revenue continues to grow. If you are looking to expand your online sales with little work and expense, we highly recommend CED Commerce.

inf...com

Jun 07, 2018  on Bigcommerce

Great Company and App - We love working with CED Commerce! We tell them what we want and they make it happen. Easy company to work with for getting your products on Walmart!

mic...com

Mar 13, 2018  on Bigcommerce

EXTENSION PURCHASED FROM THIS COMPANY. WORKS GREAT!!! - This is the second extension I have purchased from CED Commerce (I also have the Jet.com Extension). It works great! I continue to be impressed, not only with the extension itself, but the support behind it. They have a great team that is very knowledgeable and attentive. If I have a problem, it gets resolved quick. That's critical for me. Great extension! Highly recommended!!!Thank You & Good Job CEDCOMMERCE!!!

mik...com

Jan 10, 2018  on Bigcommerce

Amazing App & Awesome Customer service - We have been using this app for a few months now. The app allowed us to quickly start selling on Walmart.com. The app is well priced and orders flow right into our Bigcommerce account. We are able to manage everything within Bigcommerce, making it very easy to update information across multiple platforms. We also utilize their Jet.com app. Between the 2 apps we have seen our web sales grow 300%. If an issue came up, the CedCommerce team worked hard to resolve it in a timely manner and ensure our sales were not disrupted.Thank You CedCommerce Team.

God...com

Aug 31, 2017  on Bigcommerce

Great source of help - App is pretty complicated but tech support is exceptional. Yes, the app is difficult to upload products and update inventory but tech support is always available at one point or another and can assist you with any problem. They also make sure to follow up and help in anyway possible.

gwe...com

Aug 29, 2017  on Bigcommerce

Exceptional service - CEDCOMMERCE Walmart Marketplace IntegrationThe customer service team is providing us with instant reply and fixing issues on time with good support. The customer service team is friendly and competent and is providing exceptional service.The app is working great and we are sure we will get our products on Walmart in no time.

Romit Kumar Melwani

Aug 22, 2017  on Bigcommerce

Great Service - As I left my previous inventory management company, I was looking for a similar company that can seamlessly carry over the maintenance of my Walmart account. I found that with CEDCommerce. From listing, to updating and orders processing, they have exceeded my expectations. On top of that, they have 24 hour assistance in case something goes wrong. I have already signed up for their Jet app and awaiting all their further apps for Bigcommerce.

Aug 06, 2017  on Bigcommerce

WORST APP EVER. WORST SUPPORT EVER - I wanted to like this app. I really did. At first it seemed like the answer to my problem with uploading inventory to Walmart. I was thrilled. It seemed like it was going to make my life so easy. HAH! Then came the error messages. I would open a support ticket and then the badgering started to skype with them. NO, I don't want to skype. I had to tell them a dozen times I didn't want to friggin skype with them. So, one error would get fixed and I would think, okay, great!, They seemed responsive enough. But noooooo, that error they fixed would simply cause a bigger error and I would have to open a another support ticket. They would answer me with a subject line like "Fixed!!!!!!!" Really? Who does that? But aside from the hyperbolic language, it was not "Fixed!!!!" And then, I saw more errors, orders would not come through to my store and then tracking numbers would not upload to Walmart. I had to do the orders manually through Walmart which defeated the purpose of the app. The kicker came this week after I filed another support ticket about the order problem. Now nothing in the app works. Anything I click on in the home page of the app gives me an error rendering the whole thing completely useless. I have notified Big Commerce and am filing a complaint with the BBB and the FL Attorney General. I will also notify Walmart.UPDATE: 4/3/2019- I have asked this annoying company to remove me from their mailing list at least a dozen times yet they continue to pester me with their spam. They obviously don't care about abiding by the CAN-SPAM act. These people are the worst.

tvc...com

May 25, 2017  on Bigcommerce

Fantastic Support, Great People! - The support that we have received both before and after purchasing this app has been some of the best we've ever seen. They have been helpful for us both day and night. I cannot put into words how great they have been to us.We have a rather large store with some complex needs. This presented challenges for their team that most stores would not. They never complained and worked with us to get over each and every hurdle. We are not up and running and very happy with the service!If you are looking for an integration with the Walmart Marketplace, look no further.Thank you again to their team for all the amazing help! I would recommend them to ANYONE.

sal...com

May 25, 2017  on Bigcommerce

Very helpful, Great App - App works great with Walmart.com. Customer service is fast and quick. Very knowledgeable customer support. 24 hr support is great. They also have the best price for this type of connection with Walmart.com. We have been using CEDCOMMERCE for several months now and service has been great. This app has been great managing inventory and prices with Walmart.com.

chr...com

Apr 26, 2017  on Bigcommerce

Big Help - Good support. Had some early issues and have about 10 products on Walmart at this point. Nice way to overcome the headache of trying to connect to Walmart. Hoping for further improvements but off to a good start.

glo...com

Apr 25, 2017  on Bigcommerce

New Sales Channel - This new integration is working smoothly and driving lots of new sales for our business. Customer support from CEDCommerce is extremely helpful, and almost always available at a moments notice. Good for anyone looking for a low cost way of integrating their inventory with Walmart.com

bob...com

Apr 11, 2017  on Bigcommerce

Stay Far away! Maybe a beta test at best - 8/30 - Update after Months of testingI still have to pretty much have them manually launch every listing for me after i get unknown errors with no information for me to research. It's great they do end up fixing most of the errors, but this will take a few years to launch products at this rate. Plus I get constant calls harassing me about this review. Literally every time I open the app and attempt to launch a product there is an error. Options are gone all all products, images are gone, field won't save, etc. This could be a great product, but at this point I have literally wasted 100's of hours hoping to make this work.Inventory doesn't synch correctly. If you tell them a product is wrong, they will fix that product, but you still have no idea if anything else is correct. Products don't launch correctly, but they'll try to fix the problem if you point it out. Orders some times come through, but you have to manually go through to synch them and if there's an error, it won't tell you. And the master admin is the only person who can even see the app. They will need your master login for big commerce and walmart to troubleshoot most issues. I spend an hour or two a day to bring in maybe 50% of my 4-5 orders a day.

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