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Customer reviews: Walmart Connector by CedCommerce

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Reviews (43)

Overall rating
4.5

What Merchants Think

Merchants generally express satisfaction with the "Walmart Connector by CedCommerce" app, praising its ability to help integrate their online stores with Walmart Marketplace. The support team is frequently applauded for its responsiveness and effectiveness in resolving queries and integration issues. Some users have experienced considerable growth in their online sales due to the app's capabilities. However, a few users have reported serious issues with the app's functionality and customer service.

Key Strengths

  • Effective integration with Walmart Marketplace and ease of use.
  • Excellent and responsive customer support via live chat and other communication channels.
  • Real-time inventory and pricing synchronization.
  • Ability to manage orders seamlessly between platforms.
  • Bulk upload and update features, including the ability to manage product information specific to Walmart's requirements.

Common Concerns

  • Significant technical issues, including failure to sync products and inventory.
  • Some users reported that customer service was unable to resolve long-standing issues.
  • Complaints about needing excessive support and manual interventions for app functionality.
  • Frustrations with the user interface and usability issues.

Final Thoughts

Overall, the "Walmart Connector by CedCommerce" receives positive feedback for its core functionalities and outstanding customer support. It is a valuable tool for merchants looking to expand to Walmart Marketplace effectively. However, potential users should be aware of technical challenges that have affected a minority of users, impacting their experience. Evaluating the app's performance during a trial period is recommended to ensure it meets specific business needs.

sup...com

Jul 28, 2020  on Bigcommerce

The app itself does NOT work; Total Scam - Its been weeks...and they cannot get one product synced from Big Commerce to wal-mart. I have gotten 134 excuses and I am just not sure whats up. It is NOW Wed and nothing...Its been days since they tried and they cant do it. IT DOES NOT WORK. The other thing is that I now believe its a scam because they are trying to claim that they have done whatever on their end that any reason its not workiing is mine I suppose. The guarantee on their site is shady. The wording to me is very shady. I had to put in a claim with the credit card. The bottom line is that if it did work, they would have shown me by example one time. Not every product did not meet whatever qualification. Even the ones that should work, never did. This has been a colossal waste of time. Having to pay upfron istelling. Thats why the scam. Every other app that does this has monthly plans. But again, they rope you in that way and scam youby saying they exhausted whatever and that its not their fault as a way to scam that money and not issue a refund. Even though they could NOT even prove by sample or example even one time or with one product. There are plenty they could have shown me how it worked but for some reason, its been weeks, they have not been able to. Its weird. Well if it worked it would be weird. This thing does not work. BTW, it took weeks trying to actually log in from Big Commerce. Thats the issue. The connection or inter connectivity between them and Big Commerce is weak.

bri...com

Jul 08, 2020  on Bigcommerce

No longer works - I have used this app for many years, but it no longer works properly. I cannot upload a single product to Walmart for a month now. I reached out to Cedcommerce support over 3 weeks ago and they have closed my ticket twice without resolution and cannot seem to fix the issue. Have requested a refund for the 3 remaining months in my 1 year contract as they are not providing the service I paid for, but they are not responding.

gar...com

Nov 15, 2017  on Bigcommerce

STAY AWAY - LOCATED IN INDIA AND CAN NOT SPEAK ENGLISH!!!!!!!!!!!!!!!!

Aug 06, 2017  on Bigcommerce

WORST APP EVER. WORST SUPPORT EVER - I wanted to like this app. I really did. At first it seemed like the answer to my problem with uploading inventory to Walmart. I was thrilled. It seemed like it was going to make my life so easy. HAH! Then came the error messages. I would open a support ticket and then the badgering started to skype with them. NO, I don't want to skype. I had to tell them a dozen times I didn't want to friggin skype with them. So, one error would get fixed and I would think, okay, great!, They seemed responsive enough. But noooooo, that error they fixed would simply cause a bigger error and I would have to open a another support ticket. They would answer me with a subject line like "Fixed!!!!!!!" Really? Who does that? But aside from the hyperbolic language, it was not "Fixed!!!!" And then, I saw more errors, orders would not come through to my store and then tracking numbers would not upload to Walmart. I had to do the orders manually through Walmart which defeated the purpose of the app. The kicker came this week after I filed another support ticket about the order problem. Now nothing in the app works. Anything I click on in the home page of the app gives me an error rendering the whole thing completely useless. I have notified Big Commerce and am filing a complaint with the BBB and the FL Attorney General. I will also notify Walmart.UPDATE: 4/3/2019- I have asked this annoying company to remove me from their mailing list at least a dozen times yet they continue to pester me with their spam. They obviously don't care about abiding by the CAN-SPAM act. These people are the worst.

bob...com

Apr 11, 2017  on Bigcommerce

Stay Far away! Maybe a beta test at best - 8/30 - Update after Months of testingI still have to pretty much have them manually launch every listing for me after i get unknown errors with no information for me to research. It's great they do end up fixing most of the errors, but this will take a few years to launch products at this rate. Plus I get constant calls harassing me about this review. Literally every time I open the app and attempt to launch a product there is an error. Options are gone all all products, images are gone, field won't save, etc. This could be a great product, but at this point I have literally wasted 100's of hours hoping to make this work.Inventory doesn't synch correctly. If you tell them a product is wrong, they will fix that product, but you still have no idea if anything else is correct. Products don't launch correctly, but they'll try to fix the problem if you point it out. Orders some times come through, but you have to manually go through to synch them and if there's an error, it won't tell you. And the master admin is the only person who can even see the app. They will need your master login for big commerce and walmart to troubleshoot most issues. I spend an hour or two a day to bring in maybe 50% of my 4-5 orders a day.

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