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Customer reviews: Stamped Product Reviews and UGC

Develop by stamped.io

Reviews (235)

Overall rating
4.7

What Merchants Think

Merchants using "Stamped Product Reviews and UGC" generally appreciate its ease of integration and the significant functionality it offers for the price. Many find the customer service strong, with quick and helpful responses. However, there are mixed reviews regarding the app’s performance on different platforms, with some users experiencing technical issues, especially on BigCommerce.

Key Strengths

  • Excellent customer support with responsive and helpful staff.
  • Easy integration with eCommerce platforms like Shopify and BigCommerce.
  • Strong review collection and UGC aggregation features.
  • Affordable pricing compared to competitors.
  • Smooth setup and intuitive UI.

Common Concerns

  • Technical issues with app performance, particularly on BigCommerce.
  • Slow response times from support in certain cases.
  • Complexities and bugs during setup and integration.
  • Delayed loading of review widgets affecting page speed.
  • Limited support hours or channels causing frustration.

Final Thoughts

Overall, "Stamped Product Reviews and UGC" is a highly functional and cost-effective solution for small to mid-sized businesses seeking to enhance their review and UGC capabilities. Despite some technical challenges, particularly on BigCommerce, the app's broad feature set and excellent customer service make it a valuable tool for many merchants. Continuous improvements and quick support responses contribute positively to its reputation, though enhancements in technical reliability and response times would improve user satisfaction further.

car...com

Jun 13, 2018  on Bigcommerce

Great Product - I installed stamped.io, and within days have 5 5-star reviews. Can't wait to install the widgets and see an additional lift!

mik...com

Jun 07, 2018  on Bigcommerce

Love the app and service - I really love this app. It looks good on my site and gathers reviews very well. It also has Q and A for customers. The set up was mostly done for me, the service is excellent, and the price is reasonable. What more could I ask for?

xhe...com

Jun 03, 2018  on Bigcommerce

Good So Far - I bought the Enterprise package from the start. I been in business for over 6 years and messed around with many review apps. Yopto is overpriced. I tried to change BC template, but still no difference with response. I tried Kudobuzz for a year; reasonable price, but sometimes they didn't email me with Q&A's. So although it was a bit better than BC's emails, it still wasn't enough. I researched all the other options, which was up to $1200+ a month. This one was recommended by other bigcommerce owners. So here I am. Extremely fast setup on Stamped.io's part. Spent less than a hour on the checking the settings. Response time was very fast. I had several questions. I usually don't expect a response for 24 hours. It's been about 2 weeks. I have my follow up emails to be sent after 8 days. Just the last 4 days, I am getting more reveiws in, than Bigcommerce's product review email. And one customer submitted a photo so far. I think this will work great for product reviews.

eli...net

May 17, 2018  on Bigcommerce

Just cannot say enough about this company! - Best Move I ever made and worth every penny. Several plans to choose from and of course most important part of a website as those shiny stars mean everything today. The support team is FANTASTIC and a big shout out to Tommy:) Thanks!

Admin

May 14, 2018  on Bigcommerce

Highly Recommend - Put it this way... This app is so good, we have no idea why anyone is still using YOTPO. Is it fun burning money or something? We Made the switch to Stamped from YotPo and are SO SO very pleased. Much more affordable, great functionality on our website, and really seamless transition. The Stamped team is very responsive to emails and have gone above and beyond in customer service and assisting with questions. Great app! THANK YOU SO MUCH for existing and replacing the needlessly expensive YOTPO app. xoxo

har...com

May 08, 2018  on Bigcommerce

Amazing app - Amazing app, they help me to install it on my store, Brilliant customer service

pde...com

May 07, 2018  on Bigcommerce

Outstanding app and service - Our experience with stamped has been excellent! They helped us get setup right as soon as we created an account. They have been very prompt to answer all of our questions when we initially set up our account and making sure everything was working correctly. We are very pleased with their services so far and look forward to the new features they have in store down the road!

ell...com

Apr 26, 2018  on Bigcommerce

Number 1 Marketplace App - We have been using Stamped for just over a year now, what's not to like? Review rates increased, in turn increasing conversion and repeat custom as well... Support is amazing and they go above and beyond to help. Look forward to seeing what the come up with next.

dav...com

Apr 18, 2018  on Bigcommerce

Great - Really please so far with stamped.io. We moved from one of the well-known competitors and have noticed the difference. The customer service is excellent and nothing seems to much trouble.Integrates much better with BigCommerce stores so glad we switched.We signed up for the Enterprise plan so looking forward to making use of some of those advanced features including syncing reviews across a couple of our stores.

Sarahjayne Matthew

Apr 18, 2018  on Bigcommerce

As good as the hugely expensive competitors - Fantastic app that does everything I wanted it to and more - automated review request emails, photo and video uploads, vouchers for reviewers, push to social, push to ads and more. Plus the interface is very easy to use. Pricing is affordable unlike the direct competitors who charge an unaffordable amount for the same functionality. Exceptional support too.

Preston

Apr 06, 2018  on Bigcommerce

Great customer service - The list of options available are outstanding. I was working on switching to shopify before finding this app. The customer service is very helpful and even installed the widget for me. Thanks again!

Bre...com

Mar 16, 2018  on Bigcommerce

Great Customer Service - Best service I have had from any company in a while. I asked a question about installation and they basically did it for me. I was completely setup and reviews imported in an hour. It would have taken less time if i didn't mess around with it for a while. Very excited to see what this can do!

Customer Service

Mar 16, 2018  on Bigcommerce

Great App and Awesome service - I was using another app that does something similar. But there prices kept going up and up. So, I switched to Stamped.io and it was the best decision. The app is full featured, probably more than the other one. But, their service is what makes them stand out. They fix issues quickly (mostly just me not knowing how yet). They even do the work for me, saving me a lot of time. I recommend them highly, and I rarely leave reviews. Tommy and crew provide awesome support too!

cas...com

Mar 13, 2018  on Bigcommerce

Super App. Service was Excellent - We tried this app out - I had a developer install it, although you may be able to do it yourself. The app works great, the display looks great, and the dashboard works as it should. I initially had some difficulty exporting my old reviews out of Big Commerce. There is a free app for that (note: The export feature indicates that you will be exporting to Yotpo, however, it simply creates an export file that you can use for anything). Stamped was nice enough to take the raw file, format it, and upload it for me (in about 8 minutes time). 3000+ reviews uploaded that quick. Really amazing service. So far, this app has really been a win all the way around.

pea...com

Mar 09, 2018  on Bigcommerce

Great app Great Service - I had installed this app a few months back .Initially they even help install the widget for me and when I changed themes again set it up for me .Tommy has given me excellent support and service .emails get replied within an hour or even less at times Saving thousands of dollars as compared to the other similar apps on the market as well.An Update , to reiterate great service , I needed to add product reviews visible on the product page which my theme won't allow they even sorted that out for me !

bri...com

Feb 28, 2018  on Bigcommerce

Fantastic app, but better service - I'm not sure how much the app has improved my ranking, but I think it has boosted my conversion rate. When you're buying SAAS (software as a service), as important as the app itself is the service. I was a bit nervous about stamped.io because they are way less expensive than their competitors, don't have the sales team the competitors have, and their service is strictly by chat/email. I have often found you get what you pay for when choosing software as a service. I thought their price was too low to really be competitive with the others I looked at. But, I decided to give them a try. There are a couple of things I'd like to see that it doesn't do, but I think they are getting there. Their support however is OUTSTANDING. They have always gotten back to me quickly, usually in a few minutes. They have made suggestions as to how I can use the app better. They have even installed widgets for me.I'm really glad that I gave them a try. No regrets. And, I'm saving hundreds of dollars a month over the first app I considered.**Update** I have been using Stamped.io for about three years. They recently added a loyal program. So, now I have loyalty and reviews from one dashboard. I am using their Facebook ads interface and for the first time ever, Facebook ads are paying off for me.The support is still stellar. I cannot say enough good things about stamped.io

ann...com

Feb 20, 2018  on Bigcommerce

Fantastic App and Service - The reviews app that they provide is wonderful. It has many more features than the native BigCommerce app and has helped us share our customers' story a lot more. The ability to capture & share customer photos is huge for us, as well as the customer being able to leave the review right from the email. Above and beyond that is the fantastic support that we have received from Tommy and his team. They have responded very quickly each time I needed anything or had any questions. Others have commented about the negative impact on SEO, that is not something that we've seen with our site. This has greatly improved our site by allowing us to better share our customer's story, which is very beneficial. Great app, even better customer service. Highly recommend.

tom...com

Feb 12, 2018  on Bigcommerce

Recommended! - I've only had the app for a day but I'm almost positive it will increase conversions. It was exactly what I was looking for and very similar to Amazon's review system.Their implementation for SEO purposes is incredible. I requested for Google to index a certain page on my site before I installed the app and my site came up 4th for a certain key word. After adding the app, I requested for Google to recrawl and reindex it and my site shot up to 2nd for the same keyword, because the reviews and stars were shown on the google results page! Just to make sure I wasn't seeing things, I uninstalled the widget and reindexed on Google and I went back down to 4th! Highly recommend this app and the customer support is also amazing. I have been going back and forth with them since last night and their response time is on average 8 minutes. They always come back with knowledgable information.HIGHLY RECOMMEND THIS APP!

con...com

Jan 24, 2018  on Bigcommerce

Was skeptical, now SOLD! - I have to say when I first switched over to stamped.io after hearing about them on the "my wife quit he job" podcast I was pretty skeptical. The pricing seemed to good compared to the competition and after installing the software apparently something went odd and the system was just kind of limping along. It was working but not fully functional. I continued as I didn't have the time being a one-man show to really deal with it. I also dred the whole email support, wait 48 hours for a response and then get a cryptic reply blaming me or someone else for the problem. Much to my surprise after send a reluctant email to support they responded literally seconds later. I spent the next 30 minutes or so in an almost chat like conversation over email resolving the problem and now the system is 100% functional. I can't praise this form of customer service in any higher way. They have flat out won me over. I will not be moving to the competition any time soon. That's for sure.

inf...com

Jan 09, 2018  on Bigcommerce

Fantastic - Only just started to use this app, fantastic service. Does everything yopto does and more, but considerably cheaper. Customer service has been fantastic. Couldn't fault this app or this company.

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