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Customer reviews: Stamped Product Reviews and UGC

Develop by stamped.io

Reviews (235)

Overall rating
4.7

What Merchants Think

Merchants using "Stamped Product Reviews and UGC" generally appreciate its ease of integration and the significant functionality it offers for the price. Many find the customer service strong, with quick and helpful responses. However, there are mixed reviews regarding the app’s performance on different platforms, with some users experiencing technical issues, especially on BigCommerce.

Key Strengths

  • Excellent customer support with responsive and helpful staff.
  • Easy integration with eCommerce platforms like Shopify and BigCommerce.
  • Strong review collection and UGC aggregation features.
  • Affordable pricing compared to competitors.
  • Smooth setup and intuitive UI.

Common Concerns

  • Technical issues with app performance, particularly on BigCommerce.
  • Slow response times from support in certain cases.
  • Complexities and bugs during setup and integration.
  • Delayed loading of review widgets affecting page speed.
  • Limited support hours or channels causing frustration.

Final Thoughts

Overall, "Stamped Product Reviews and UGC" is a highly functional and cost-effective solution for small to mid-sized businesses seeking to enhance their review and UGC capabilities. Despite some technical challenges, particularly on BigCommerce, the app's broad feature set and excellent customer service make it a valuable tool for many merchants. Continuous improvements and quick support responses contribute positively to its reputation, though enhancements in technical reliability and response times would improve user satisfaction further.

inf...com

May 23, 2019  on Bigcommerce

Best customer service - One of the best customer service ever received. had lots of issue setting up this app with import reviews from my previous app the customer service did a wonderful job for me to get things working perfect. I recommend this app for anyone in need of review app. best app.

mar....uk

Apr 29, 2019  on Bigcommerce

Amazing review app - These guys are just the best. We've noticed a huge increase in customer engagement since switching to Stamped.io. Not only that, their support ranks as some of the best I've experienced. Any little niggles or custom changes needed to suit our store were made lightning fast and the team responded almost instantly to get to work.

inf...com

Apr 20, 2019  on Bigcommerce

Awesome customer service and a great app - I'm loving it so far! Ivan set up all my customized widgets for me and was very responsive and helpful! I'm already getting more reviews since I abandoned the generic BigCommerce review widget. There's a ton of functionality and I'm excited to explore this app more!

wil...com

Apr 08, 2019  on Bigcommerce

Fast and kind customer service - I love this review app which makes it so easy for my customers to leave a Review without ever leaving the email form. The customer service is almost inatantaneous and they resolve issues correct toy and courteously.

pat...com

Apr 06, 2019  on Bigcommerce

Great Service - Highly Recommended - We are just in the process of launching our site. Tommy and his team have been so amazing in helping answer our questions and all our concerns. They care about their customers and we are so appreciative of this. Highly recommend them!

tom....au

Mar 21, 2019  on Bigcommerce

The real deal - A great service at a great price. Like many others here we were with YotPo but their pricing is just ridiculous. These guys were not only super quick to transition our site over (they did the whole lot themselves!), they were also able to integrate with certain parts of the website that we were told wasn't possible.Thank you Ivan and the Stamped.io team.

bgr...com

Mar 13, 2019  on Bigcommerce

Goodbye Yotpo - We spent a long time using Yotpo, but their prices are literally outrageous for a plan to get what you need from a reviews app. It's pretty hard to justify spending 3 times what Big Commerce costs at our level for just a reviews app. Stamped has all of what Yotpo does and at a fraction of the cost. Also just about every time I have emailed them they respond within 5-10 minutes which is incredible. They know their stuff, and will expertly implement their app into your website quickly. Just like the other reviews have said, don't hesitate and go for it.

myo...com

Feb 26, 2019  on Bigcommerce

Easy To Use - Great Service - The Stamped.IO team has superior customer service. The app works perfectly, packed full of features and we saw reviews right away. It's such a pleasure to work with them we added to a new secnd website we just launched.

ada...net

Feb 15, 2019  on Bigcommerce

Awesome Cost Effective Review System - So while the BC built-in review system did the job, it lacks a LOT. So we originally tried Yotpo... and it worked great... until we had to upgrade because we had a bit more then 200 orders a month. Their next plan was over $8k a year or $12k a year... the price kept changing. One guy also said $199/month for up to 500 orders but tech support said it was not for BC platforms. Then sales played the blame game when i asked about it... it also took FOUR DAYS to get a response from tech support AND i wanted to give them MORE money. Well... i had it.Then I found Stamped.io... wow... what a great price tag. I went right for their highest plan, no questions asked. I had a few issues setting it up, within 5 minutes support got back to me... uhh what? 5 minutes... compared to 4 days. SOLD! I've been going back/forth with them all day about other little things... responses real fast. Some 5 minutes, some an hour. But a LOT better then 4 days.It's worth it. I don't think their system is as FAST as Yotpo but ya know what, it's not slow either (BC can get slow if you are a heavy BC user you know what I mean by that).Well worth it. Also, you can import your reviews. Yotpo made you WAIT for them to do it which took days. I imported our old reviews in seconds!

Cory Barnes

Feb 08, 2019  on Bigcommerce

Excellent Value & Support - Great functionality for a fraction of the cost of other review platforms. Support is very responsive. We have this installed on 5 sites and are very happy with it.

big...com

Feb 07, 2019  on Bigcommerce

We LOVE this product... - We LOVE the features!We LOVE the customer service!We LOVE the price!

har...com

Feb 01, 2019  on Bigcommerce

Great app, fantastic customer service - Great app and excellent experience with customer service. We'll definitely be sticking with stamped.io.

sal...com

Jan 25, 2019  on Bigcommerce

Customer Support - Stamped is a great company. Any time I have had any problems or concerns, the team is on it! I needed help with integration and they hit it out of the park!

ser...com

Jan 25, 2019  on Bigcommerce

the third store - this is my third store that installed stampd.io, support team is awesome and app is great.

she...org

Jan 25, 2019  on Bigcommerce

Amazing customer service! - I had 5000+ reviews to transfer from etsy and probably about just as many emails to get it figured out and working and no matter what they always answers promptly, kindly and were beyond helpful! Ivan was/is a champ at walking me through things!!!!

sal...com

Jan 23, 2019  on Bigcommerce

Stamped.IO - If you are looking to capture product reviews and feedback, Stamped.IO is the app to do it! We saw results within the first week of installing the app. Their customer support is excellent. Would highly recommend.

sas...com

Jan 22, 2019  on Bigcommerce

good - good

acc....au

Jan 11, 2019  on Bigcommerce

Stamped.io is superior software - Stamped.io is superior software. We recently moved our reviews from Yotpo because it wasnt compatible with our template, and we definitely wont be moving to another platform ever again. We had a few issues with installation but they were solved immediately. I cant believe how fast and efficient these guys are.

jun...com

Jan 11, 2019  on Bigcommerce

perfect! - this app is great, I've been using it several days, and everything is ok. The support team is awesome and reply so quickly. Fair price, affordable. I will consider applying it to my other two stores.

sal...com

Jan 07, 2019  on Bigcommerce

Incredible Support & App - Even though I was grandfathered in to a free account over at Yotpo with most every available feature, they still wouldn't give me Q&A and wanted something like $500/month to upgrade. I'm so glad I found Stamped.io. They migrated all my reviews over seamlessly and I find their system even better with more features than Yotpo (and at a fraction of the price!). Their customer support is top notch and they respond usually to my emails within minutes (and with a fix). Would highly recommend this platform to everybody!

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