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Customer reviews: Stamped Product Reviews and UGC

Develop by stamped.io

Reviews (235)

Overall rating
4.7

What Merchants Think

Merchants using "Stamped Product Reviews and UGC" generally appreciate its ease of integration and the significant functionality it offers for the price. Many find the customer service strong, with quick and helpful responses. However, there are mixed reviews regarding the app’s performance on different platforms, with some users experiencing technical issues, especially on BigCommerce.

Key Strengths

  • Excellent customer support with responsive and helpful staff.
  • Easy integration with eCommerce platforms like Shopify and BigCommerce.
  • Strong review collection and UGC aggregation features.
  • Affordable pricing compared to competitors.
  • Smooth setup and intuitive UI.

Common Concerns

  • Technical issues with app performance, particularly on BigCommerce.
  • Slow response times from support in certain cases.
  • Complexities and bugs during setup and integration.
  • Delayed loading of review widgets affecting page speed.
  • Limited support hours or channels causing frustration.

Final Thoughts

Overall, "Stamped Product Reviews and UGC" is a highly functional and cost-effective solution for small to mid-sized businesses seeking to enhance their review and UGC capabilities. Despite some technical challenges, particularly on BigCommerce, the app's broad feature set and excellent customer service make it a valuable tool for many merchants. Continuous improvements and quick support responses contribute positively to its reputation, though enhancements in technical reliability and response times would improve user satisfaction further.

sam...com

Dec 20, 2017  on Bigcommerce

Fantastic Product! - The other popular review platform is way over-priced for the same benefits. Stamped.io is easy, effective and affordable. If you like wasting money, go with another solution. If you want a product that works, support that is superior then give Stamped.io a try. What's the worst that can happen, you save a few bucks?

dsc...com

Dec 19, 2017  on Bigcommerce

Excellent - These folks have been 2nd to none to work with. I tend to need more help than others on website related stuff and each time I've reached out to them, they respond very quickly and fix my problem. I've tried other review apps before going to stamped but since we started with them our reviews have more than doubled. I'm impressed with the results of the app and even more impressed with the customer service that I've received. Thanks again!

yvy...net

Dec 15, 2017  on Bigcommerce

Great service - So far support for installing the aspects of this that I want has been great. They have helped me with little tweaks here and there to perfect everything. SO far it's been about 2 months and it's running smoothly. I've gotten a couple reviews with images and that is awesome. I just hate that just a small percentage of customers actually leave reviews, but I've gotten more through stamped in 2 months than my request emails. I LOVE the carousel on the home page that shows social proof. But like i said I love the most how helpful they have been. And I can ask a lot of questions!

adm...com

Nov 01, 2017  on Bigcommerce

Excellent all around - Priced affordably, it does what I hoped and the support has been outstanding!

Kri...com

Sep 18, 2017  on Bigcommerce

Great to work with - Great at helping me get it integrated. Much cheaper than YOTPO. Very happy.

dep...com

Sep 13, 2017  on Bigcommerce

Better than Yotpo and WAY cheaper - If you are considering Yotpo but have store revenue of less than $200k and/or have more than 50 orders a month, I highly recommend Stamped over Yotpo. I was originally planning to go with Yotpo's free account, which lets you request 50 reviews a month. The biggest drawback for me with using Yotpo is that I almost always exceed 50 review requests a month. That is a very serious issue and here's why: if I have 70 orders in June, Yotpo sends out 50 requests for the June orders. That's fine. However, if I then have 80 orders in July, Yotpo sends out 20 requests for the backlogged June orders and 30 for the newer July orders, leaving 50 new July backlogged. In August, if I again have 80 orders, only the 50 backlogged July requests will be sent and 80 August requests will be backlogged. So after a year, it is very possible that review requests will be sent 4-6 MONTHS after the orders are placed. Another major issue is that Yotpo's most basic paid account is still around $4,000 a year, which is very very high. Yotpo also does not remove their branding from the reviews widget until you get to Enterprise paid account level, which is the highest paid account level. So if you look at Staples.com website, even they have the little Yotpo logo in their review widget and they might be paying $20,000 or more a year for Yotpo! So why it is there for a company as big as Staples I don't really know. The primary benefits of Stamped are two things: pricing and customer service. The base premium account for Stamped is currently $14.99/month vs $400+/month at Yotpo. I chose to go with the $29.99/month account right off the bat simply because it offers some widgets that I think are easily worth an extra $15/month. The only thing I can see about the $99/month account that you might want to consider is the community Q&A functionality (a Q&A section on the product page similar to what Amazon has). As for customer service, even before I committed to a paid account, I sent and received 8 emails, asking about 15 questions, and all of my emails were answered within 8 hours but usually within 2 hours. Their customer service is PHENOMENAL. All in all, this app is outstanding.

swe...com

Sep 07, 2017  on Bigcommerce

An Amazing App and a Great Customer Support Team - We decided to go with Stamped.io after reading all the reviews and prices on other Review apps. The price is very reasonable compared to other review apps. Also, their customer support team is amazing. They integrated the app on my BC site within a few hours and then after two weeks I contacted them again for a technical issue with the app and they fixed it within a few hours as well for no extra charge. I Highly recommend this app.

sal...com

Sep 01, 2017  on Bigcommerce

Highly Recommend - I just wanted to follow up with how impressed I am with Stamped.io. Visually it makes our website look and function better. We are already seeing a huge increase in reviews. Just in the last two days we have received over 100 new reviews by using Stamped.io, which is more reviews than we have received in months using the built in review system.

amy...com

Aug 25, 2017  on Bigcommerce

Love it!! - Exactly what I needed and so much cheaper than the competitors. They installed everything for me and even replied to my questions over the weekend. Excellent customer service, great product and great price!

David Bryant

Aug 11, 2017  on Bigcommerce

Great Product, Great Price - We were about to sign up with another app that costs about 8 times as much as this Stamped.io, and then we decided to shop around a little bit. I'm so glad we did. We've been with them for about 4 months and they have been great! The customer support is great and we have generated a ton of reviews. We love this app.

sal...com

Jul 19, 2017  on Bigcommerce

Great App and Awesome Service! - App installed easily with the BC integration. Setup was straight forward and stamped.io's support was very helpful with helping me import my old reviews and answering any questions that I had. Very prompt and knowledgable. Everything works perfectly and at a great price point for the features included. Highly recommended!!

jac...com

Jul 11, 2017  on Bigcommerce

AWESOME - I just started with them today on the enterprise plan. they customer service is fast, efficient, and support is excellent. Stamped.io is WAY more affordable than many competitors...whom some even want a huge bulk payment up front. This is the way to go.

jim...com

Jul 06, 2017  on Bigcommerce

Awesome app - Couldn't ask for a better review system. Works as advertised with ZERO issues. This app comes highly-recommended for e-commerce sellers.UPDATE- 3 years later, we're still a happy paying customer. Thanks Tommy and the entire team at Stamped.io. You guys have really created something special!

van....au

May 30, 2017  on Bigcommerce

Great app - I've been looking for a Q&A app for a while, but didn't realise that Stamped did this as well as reviews. Highly recommend this for both reviews and Q&A - the functionality is great, it's easy to use (for both us and our customers) and the support is excellent. Installation was simple (even on my old version of BC which I haven't got around to updating!) and it's looking really good on the website. Stamped helped me to import 5 years worth of BC reviews into the app, so the whole transition has been super smooth. Love the social media integrations, too!Highly recommended :)

and...com

May 26, 2017  on Bigcommerce

Very helpful - Very easy to install. Had one technical issue which they helped me with within hours. great people to deal with!

mat...net

May 24, 2017  on Bigcommerce

They really are as great as reviews say - If you read all the reviews on this app you'll here a couple of themes (fantastic customers service, and great feature set for the price). I can totally back up both those claims. I run this app on 2 stores now (one shopify, one bigcommerce), both at the enterprise level. It's by far the best reviews app I've found for the price. Every time I have an issue or need help with the app (installing or otherwise), I get a very prompt reply and fix. Can't recommend this app and the team at Stamped.io enough.

Darren Heaysman

May 19, 2017  on Bigcommerce

Brilliant Customer Service 5***** - I had a trial account with a well know brand for 30 days they never replied to my technical questions i sent them six emails without a reply.My 30 days expired and i had a phone call from them wanting £100 per month for the review system. I found Stamped through the App store and god i wish i would have found it to start with.I sent a email after installing it and within five minutes Tommy replied to me and after an hour the system was up and running I wish every company was like this great service great review system I shall be upgrading to there paid version 5******

ste...com

May 12, 2017  on Bigcommerce

Great service and a great app - Whenever you drop an existing app and take on a new one, you're always unsure about whether you're going to get as good an experience as the reviews suggest. I have to say, Stamped.io exceeded my expectations. We were previously using Yotpo and whilst I appreciated the slick interface I was less than impressed by the high price and lack of features. So I decided to try Stamped.io and I'm so glad I did. The integration with social is there, an API, multiple widget options, plenty of configuration - totally impressed. As for service, I have been very impressed with the helpfulness and speed with which requests are dealt with. The app is under continual development and new features are added regularly. I cannot recommend Stamped.io highly enough!

inf...com

May 11, 2017  on Bigcommerce

Great customer service - So far I've been really impressed with their customer service. Setup wasn't super intuitive and there were some things I couldn't figure out, so I asked for help and they have been eager to help with anything I need. Excellent experience so far. My review emails are queued up to start sending this week. Fingers crossed it goes as well as it has so far!

adm...com

May 08, 2017  on Bigcommerce

So much better than a similar app - I had a different reviews app and suddenly instead of $30/mo they wanted $4700/yr!! I found the Stamped.io reviews app and it is fantastic! The after sale emails are better and the whole review system works so much easier and smoother. Tommy helped me with some setup issues but their support was quick and effective. Back to paying only $30/mo and loving the new reviews coming in. Highly recommend!

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