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Customer reviews: Spocket Dropshipping

Develop by Preferred

Reviews (81)

Overall rating
4.8

What Merchants Think

Overall, merchants express a positive reception to "Spocket Dropshipping". They praise its user-friendly interface, quality product selection, and exceptional customer support. However, some users encountered technical issues and subscription concerns, particularly related to integrations with platforms like AliExpress and BigCommerce.

Key Strengths

  • Wide selection of quality products, especially from US and EU suppliers.
  • User-friendly interface that simplifies the dropshipping process.
  • Responsive and helpful customer support.
  • Fast shipping times for products.
  • Excellent integration with platforms like BigCommerce.

Common Concerns

  • Technical issues, especially with AliExpress imports and integrations.
  • Subscription and billing problems, with reports of unauthorized charges.
  • Limitations in product management on some platforms, like BigCommerce.
  • Occasional lag and limitations in inventory descriptions.
  • Pricing concerns, with some users finding it relatively expensive.
  • Suggestions for a broader product range and more suppliers offering worldwide shipping.

Final Thoughts

"Spocket Dropshipping" is generally well-received for its ease of use and robust support, making it a preferred choice for many dropshippers. Though there are concerns regarding certain technical and billing issues, the app's overall functionality and product quality make it a worthwhile tool for online merchants. Continual improvements and problem resolution could enhance its standing further.

max...com

Jul 08, 2021  on Bigcommerce

Not easy to manage products in BigCommerce - I am not sure how this App gets top reviews. There are several major issues with the APP:1- You CANNOT see who the actual vendor/suppliers you're dealing with. Spocket hides their names and gives them an Alias because they don't want you contacting the supplier directly. If you have an issue or want to contact your supplier you have to go through their support team. 2- This App will not allow you to map products to any Sub-Category you might have in your store. It treats all categories as a main category. For example if you have "For Her > Apparel" and "For Him > Apparel", when you try to make the items your options will be "Apparel", "Apparel", so you can't tell if its apparel for Her or for Him. So your only option is to put it all under "For Her" or "For Him" and then manually update each product in BigCommerce to be in their correct subcategory. And when you have to do that for 100s or thousands of products, then you'll be spending days and/or weeks correcting the categories.3- You CANNOT edit product description, price, etc after you have loaded/pushed the product to your store. And tech support said that you can not edit it in your store either because that might cause transmission errors when its sending updates. You will have to delete/remove the product you want to edit from your store and spocket list, reselect it again, then edit it and reload/push to your store again.4- You can not create different lists, so all your products are thrown into one list. For example, gardening, clothing, electronics, etc all jumbo up into one list 5- You cannot set pricing to be automated, such as % markup based on wholesale price plus shipping cost etc. You will have to manually enter the price you want to display on your store. And if your supplier increases its prices you might not know about it until its too late thus costing you money in the end.All these issues can be easily resolved - technically speaking. And when you're paying $90 or more per month, you expect an app that will help you with managing your store selection, and not one that will make you work harder for it.

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