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Customer reviews: Spocket Dropshipping

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Reviews (81)

Overall rating
4.8

What Merchants Think

Overall, merchants express a positive reception to "Spocket Dropshipping". They praise its user-friendly interface, quality product selection, and exceptional customer support. However, some users encountered technical issues and subscription concerns, particularly related to integrations with platforms like AliExpress and BigCommerce.

Key Strengths

  • Wide selection of quality products, especially from US and EU suppliers.
  • User-friendly interface that simplifies the dropshipping process.
  • Responsive and helpful customer support.
  • Fast shipping times for products.
  • Excellent integration with platforms like BigCommerce.

Common Concerns

  • Technical issues, especially with AliExpress imports and integrations.
  • Subscription and billing problems, with reports of unauthorized charges.
  • Limitations in product management on some platforms, like BigCommerce.
  • Occasional lag and limitations in inventory descriptions.
  • Pricing concerns, with some users finding it relatively expensive.
  • Suggestions for a broader product range and more suppliers offering worldwide shipping.

Final Thoughts

"Spocket Dropshipping" is generally well-received for its ease of use and robust support, making it a preferred choice for many dropshippers. Though there are concerns regarding certain technical and billing issues, the app's overall functionality and product quality make it a worthwhile tool for online merchants. Continual improvements and problem resolution could enhance its standing further.

swe...com

Sep 18, 2023  on Bigcommerce

Aliexpress imports doesnt work - Do not use Spocket if you are going to import Aliexpress products. I paid for the Unicorn plan which includes being able to import 25,000 products. I was only able to import 4700 products and then starting getting errors. I contacted Spocket customer service and they said they were gong to get with the technical team and let me know something in 24-48 hours. Over 10 days passed and I hadnt heard from the technical team and the issue was still happening. Spocket customer service just kept saying that the technical team were looking at the issue but I never heard anything from the technical team. I told Spocket I wanted a refund because there software didnt work. I got a response from Spocket that they werent going give me a refund, so I disputed the transaction with my payment provider.Dont use Spocket if you are going to use it to import Aliexpress products because the software doesnt work and you never hear from the technical team.It seems that Spocket only cares about getting their money and they dont care if the software works or not.

cre...com

Jul 06, 2022  on Bigcommerce

Do not use - Please do not use this company. They will charge your account 3 or 4 times at a time even if you cancel your subscription. Because of them I have $300 worth of return check fees. Please don't give them your information. Beware of some of the positive reviews. Some just might be fake.

rco...com

Mar 30, 2021  on Bigcommerce

Not sure how this app is getting good reviews it is a waste of time - There is now way this app is getting 5 stars. You take your time adding product only to find out days later there is no stock all the time. Its constantly changing and no product. The customer support was great but the app is useless.

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