Taranker.Com Logo
Spocket Dropshipping logo

Customer reviews: Spocket Dropshipping

Develop by Preferred

Reviews (81)

Overall rating
4.8

What Merchants Think

Overall, merchants express a positive reception to "Spocket Dropshipping". They praise its user-friendly interface, quality product selection, and exceptional customer support. However, some users encountered technical issues and subscription concerns, particularly related to integrations with platforms like AliExpress and BigCommerce.

Key Strengths

  • Wide selection of quality products, especially from US and EU suppliers.
  • User-friendly interface that simplifies the dropshipping process.
  • Responsive and helpful customer support.
  • Fast shipping times for products.
  • Excellent integration with platforms like BigCommerce.

Common Concerns

  • Technical issues, especially with AliExpress imports and integrations.
  • Subscription and billing problems, with reports of unauthorized charges.
  • Limitations in product management on some platforms, like BigCommerce.
  • Occasional lag and limitations in inventory descriptions.
  • Pricing concerns, with some users finding it relatively expensive.
  • Suggestions for a broader product range and more suppliers offering worldwide shipping.

Final Thoughts

"Spocket Dropshipping" is generally well-received for its ease of use and robust support, making it a preferred choice for many dropshippers. Though there are concerns regarding certain technical and billing issues, the app's overall functionality and product quality make it a worthwhile tool for online merchants. Continual improvements and problem resolution could enhance its standing further.

swe...com

Sep 18, 2023  on Bigcommerce

Aliexpress imports doesnt work - Do not use Spocket if you are going to import Aliexpress products. I paid for the Unicorn plan which includes being able to import 25,000 products. I was only able to import 4700 products and then starting getting errors. I contacted Spocket customer service and they said they were gong to get with the technical team and let me know something in 24-48 hours. Over 10 days passed and I hadnt heard from the technical team and the issue was still happening. Spocket customer service just kept saying that the technical team were looking at the issue but I never heard anything from the technical team. I told Spocket I wanted a refund because there software didnt work. I got a response from Spocket that they werent going give me a refund, so I disputed the transaction with my payment provider.Dont use Spocket if you are going to use it to import Aliexpress products because the software doesnt work and you never hear from the technical team.It seems that Spocket only cares about getting their money and they dont care if the software works or not.

jos...com

May 09, 2023  on Bigcommerce

Prinz was extremely helpful!! - Prinz answered all of my questions quickly and thoroughly. From the other reviews it looks like this place has some of the best products. I will look around to confirm but I'm pretty satisfied so will likely be going with Sprocket for my store.

dev...com

Jan 22, 2023  on Bigcommerce

The best! Thanks AJ! - So far the best dropshipping app here! Looking forward to getting more sales! Thanks AJ you have been amazing.

the...com

Jan 11, 2023  on Bigcommerce

Easy for Beginners - Easy to navigate and import products to page. Received great help from Ria on an urgent request. Their support team is very reliable.

rug...com

Jan 10, 2023  on Bigcommerce

Great Product Selections - Has the best product selections I have found. Great customer service too!

bke...com

Dec 14, 2022  on Bigcommerce

Good Help and Good Advise - This company has great products and does well when you connect them to go over, set up, or any problems that might jump in. I've tested the products and they were good as I gifted them to friends who liked the items. Always great to connect with them if you have any concerns and they are very helpful. After looking for help due to a customer Spencer did quite well with the help he provided. He is one I connected with this month and lets you know they are there for help. Good job!

pio...com

Sep 20, 2022  on Bigcommerce

Subscription Issue Resolved - I was very satisfied and impress with the way PeeJay resolved the issue and the speed of service delivery.I am well satisfied

cre...com

Jul 06, 2022  on Bigcommerce

Do not use - Please do not use this company. They will charge your account 3 or 4 times at a time even if you cancel your subscription. Because of them I have $300 worth of return check fees. Please don't give them your information. Beware of some of the positive reviews. Some just might be fake.

ajp...com

Jun 29, 2022  on Bigcommerce

Question on Products - Lorena was so Helpful in her assist, She was on time and never upset and answered all my questions with knowledgeable answers ! She is a great rep for Spocket app

zap...com

Dec 16, 2021  on Bigcommerce

Finally a software that works for me - I'm so glad I found Spocket. Been working on my dropshipping business for so long. This software makes ordering so easy. Thank you.

car...com

Dec 13, 2021  on Bigcommerce

Spocket is great! However, just a few improvements to consider: - I have been enjoying the integration of Spocket with my BigCommerce webpage. The products are reliable and much better to many of the other available dropshippers out there. Hoever, a few things that Spocket could consider improving:1) Spocket website lags at times, consider improving search speed and UI.2) Spocket has a great variety of products, however, still fairly limited especially the lack of household appliances, formal/office wear for both men and women and many other products that could be added in to grow the inventory.3) The cost of using Spocket on a monthly basis is fairly pricey, a kind request to increase the number of premium products in the subscriptions.4) Improve the inventory descriptions and cater for more suppliers to ship worldwide if possible.5) Integration of Aliexpress & Alibaba does not allowing shipping to countries like Singapore for example, which hopefully can be changed. Some Alibaba products can be shipped to Singapore, but sellers seem very unreliable and inconsistent.6) Spocket apps integration button is missing, would be glad to have it back!Apart from these, Spocket has been amazing to use and I am very much enjoying the sleek importing of products and pushing them to my store seamlessly. Thank you Spocket!!

eta...com

Nov 09, 2021  on Bigcommerce

Terrific Products - A Great Selection of products at Affordable Prices!!!! Keep up the Great Work!!!

car...com

Nov 07, 2021  on Bigcommerce

This is the best dropshipping app ever!!! - This website has the best products and at the best price, and most of all they ship them out extremely fast.

max...com

Jul 08, 2021  on Bigcommerce

Not easy to manage products in BigCommerce - I am not sure how this App gets top reviews. There are several major issues with the APP:1- You CANNOT see who the actual vendor/suppliers you're dealing with. Spocket hides their names and gives them an Alias because they don't want you contacting the supplier directly. If you have an issue or want to contact your supplier you have to go through their support team. 2- This App will not allow you to map products to any Sub-Category you might have in your store. It treats all categories as a main category. For example if you have "For Her > Apparel" and "For Him > Apparel", when you try to make the items your options will be "Apparel", "Apparel", so you can't tell if its apparel for Her or for Him. So your only option is to put it all under "For Her" or "For Him" and then manually update each product in BigCommerce to be in their correct subcategory. And when you have to do that for 100s or thousands of products, then you'll be spending days and/or weeks correcting the categories.3- You CANNOT edit product description, price, etc after you have loaded/pushed the product to your store. And tech support said that you can not edit it in your store either because that might cause transmission errors when its sending updates. You will have to delete/remove the product you want to edit from your store and spocket list, reselect it again, then edit it and reload/push to your store again.4- You can not create different lists, so all your products are thrown into one list. For example, gardening, clothing, electronics, etc all jumbo up into one list 5- You cannot set pricing to be automated, such as % markup based on wholesale price plus shipping cost etc. You will have to manually enter the price you want to display on your store. And if your supplier increases its prices you might not know about it until its too late thus costing you money in the end.All these issues can be easily resolved - technically speaking. And when you're paying $90 or more per month, you expect an app that will help you with managing your store selection, and not one that will make you work harder for it.

inf...com

Apr 09, 2021  on Bigcommerce

Product Sourcing - This App is a great App for starting your online drop shipping store. There are a lot of lovely products to choose from to give your store a head start to make sales. However, I think the starter plan should offer more products than 25 but would still recommend the App. Support has also been great so that is a bonus.

rco...com

Mar 30, 2021  on Bigcommerce

Not sure how this app is getting good reviews it is a waste of time - There is now way this app is getting 5 stars. You take your time adding product only to find out days later there is no stock all the time. Its constantly changing and no product. The customer support was great but the app is useless.

cli...com

Nov 27, 2020  on Bigcommerce

So Far So Good - I just started this ecommerce thing yesterday and everything looks good to go.. super easy, confusion has evaporated, I feel really good about our business future...recommended to try this very highly!

wuc...com

Nov 17, 2020  on Bigcommerce

Better than I expected - The app is well designed, easy for store owners to upload products, and the customer service is wonderful!

jes...com

Nov 16, 2020  on Bigcommerce

Love it!! - I love Spocket! Super easy for beginners like me. They offer great merchandise and pricing. I highly recommend Spocket to all business owners!

sea...com

Nov 04, 2020  on Bigcommerce

Easiest Dropshipping App Ever Used! - I've reviewed quite a few apps over the last year nearly, but this one app i think takes the cake finally from me..............Easiest site to click on items and then have them load onto your site within seconds.

Scroll to Top