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Customer reviews: ShopKeep

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Reviews (14)

Overall rating
2.2

What Merchants Think

Overall, merchants have mixed feelings about "ShopKeep." Many users initially praised the app for its integration with BigCommerce and ease of use in retail settings. However, a significant number of users have expressed dissatisfaction following the merger with Lightspeed, citing issues ranging from technical problems to poor customer service. While some still find the app beneficial, especially for inventory management, dissatisfaction with its current functionality is apparent.

Key Strengths

  • Initial user-friendly integration with BigCommerce.
  • Effective inventory tracking features, once set up properly.
  • Some users find the app crucial for managing web inventory effectively.

Common Concerns

  • Frequent technical issues since the Lightspeed merger.
  • Poor customer service, often passing blame to BigCommerce.
  • Broken inventory synchronization causing overselling issues.
  • Need for constant troubleshooting, like reinstalling components.
  • Opaque pricing structure and integration costs.

Final Thoughts

"ShopKeep" is viewed as a solid point-of-sale solution with potential, but recent changes, especially after the Lightspeed merger, have marred its reputation. For users heavily reliant on seamless integration and dependable customer service, these ongoing issues might outweigh the benefits. Those who find the current state of the app manageable may still appreciate its core functionalities, but others may consider looking for alternative solutions.

dsm...com

Dec 11, 2021  on Bigcommerce

good integration - shopkeep is the only pos system designed to integrate with bigcommerce... unfortunately lightspeed bought them and terminated this. I will not switch to lightspeed as they desire me to do i have found a better pos system now. Shopkeep was destroyed by this buy out.

adm...biz

Jun 17, 2018  on Bigcommerce

Works Great for us. - We've been using Shopkeep since 2017. This App works great. It interfaces with BigCommerce very well. Very few problems. Keeps our inventory in sync between Shopkeep and Bigcommerce. We used a different POS system before Shopkeep and it was horrible trying to keep up inventory from the website (Bigcommerce). We went looking for a new POS that would sync our inventory between the POS and Bigcommerce, and found it. We could not keep up with the web inventory without it. Love it, love it, love it.

inf...com

May 29, 2018  on Bigcommerce

So Great! - We had a little bit of a rough start when we started our integration. (There was a back end bug or something that was causing integration issues, if I remember correctly). After everything was fixed and sorted out, it was great. It tracks inventory for you as you sell (online or in store), but you can also manually update quantities. As far as adding products, once you add them via the app, it only takes about 1-2 times of going through and adding all the item info/descriptions, before you get in a bit of a groove, and then it only takes a couple of minutes per item (assuming you have all your images ready). You can add as few or as many items at a time as you wish, before going back in and filling out descriptions, weight/dimension, images, etc...Overall, we're loving it!

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