What Merchants Think

Overall, merchants have mixed feelings about "ShopKeep." Many users initially praised the app for its integration with BigCommerce and ease of use in retail settings. However, a significant number of users have expressed dissatisfaction following the merger with Lightspeed, citing issues ranging from technical problems to poor customer service. While some still find the app beneficial, especially for inventory management, dissatisfaction with its current functionality is apparent.

Key Strengths

• Initial user-friendly integration with BigCommerce.
• Effective inventory tracking features, once set up properly.
• Some users find the app crucial for managing web inventory effectively.

Common Concerns

• Frequent technical issues since the Lightspeed merger.
• Poor customer service, often passing blame to BigCommerce.
• Broken inventory synchronization causing overselling issues.
• Need for constant troubleshooting, like reinstalling components.
• Opaque pricing structure and integration costs.

Final Thoughts

"ShopKeep" is viewed as a solid point-of-sale solution with potential, but recent changes, especially after the Lightspeed merger, have marred its reputation. For users heavily reliant on seamless integration and dependable customer service, these ongoing issues might outweigh the benefits. Those who find the current state of the app manageable may still appreciate its core functionalities, but others may consider looking for alternative solutions.