Not Good Since Lightspeed Merger - ShopKeep was pretty good for the longest time, used it for all our retail needs and went with all their partner/recommended applications. However, since the Lightspeed merger within the last 2 years, it has been horrible! Everything from the actual application, pricing, back-office, and more importantly their customer service is no where near it was prior to the merger. Very frustrating as a customer for over 10 years! Customer service is one of the most important things in my opinion. I understand issues will always arise-nothing is perfect, but when you have people who 1) don't want or know how to help 2) don't even try to figure it out 3) always push you over to BigCommerce being the issue.....it's just not okay at ALL. Especially when I know the problem comes from their app, not BigCommerce. They offer no solution and always blame BigCommerce. I've seriously considered changing my POS, but need to plan that with time to make the change. It was great before Lightspeed, but I've had all sorts of major issues since then and NO solutions.

Absolutly SUCKS - Too many glitches..takes up so much of my time having to fix it all of the time!

Inventory Never Correct - Inventory is ALWAYS incorrect and do not match up to what is in our POS. BigCommerce oversells products that are sold out in certain sizes literally daily. We have had to refund angry customers one too many times and no one seems to be able to help. BigCommerce does a great job of deflecting and blaming our POS. I wish they could fix this bug it has cost us THOUSANDS of dollars and countless mad customers.

Beware, this doesn't work - Buy Beware. This app does not work. After multiple attempts to get it to sync, I'll most likely dump both Shopkeep and Big Commerce for a better Omnichannel experience.

DO NOT GET IT. OUR WORST MISTAKE EVER! - IT ALMOST PUT OUR BUSINESS TO THE POINT OF CLOSING. THEIR SYSTEM IS OBSOLETE, POOR CUSTOMER SERVICE AND BREAKS DOWN ALL THE TIME.

Sad app - It's really unfortunate that the inventory stock count does not sync correctly. Shopkeep has been giving me the runaround on it for at least 6 months. Constantly saying it'll be fixed on the next update or they have dedicated a big team to fixing it and will have it fixed soon. I know things take time to fix, however 6 months of the same issue really is unacceptable. It's even more unacceptable that I signed a contract with Shopkeep who claimed that their inventory sync worked at the time of the contract, but from day one it didn't work. Guess they should have put that in the contract. It seems that the number of people using this is so low they'd rather just milk the customer until the end of the contract and move on. Lame.

The integration doesn't work. - It is a constant battle to have the inventory right on my website.. Uninstalling and reinstalling over and over everyday. No one will take responceability for it. They just keep sending me back and forth. It not big commerce and it's not shopkeep. And I'm the one stuck with a website that doesn't work. And an inaccurate stock count. They all say how I can do this or that to fix it. Meaning bandage that will take hours every day. Terrible. If you use shopkeep find a new way to make a website because what they promise is a lie.