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Customer reviews: Royal Mail Click & Drop

Develop by royalmail.com
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Reviews (13)

Overall rating
2.9

What Merchants Think

The "Royal Mail Click & Drop" app receives mixed feedback from merchants. While some commend it for effectively streamlining their shipping processes and saving time, others express frustration with its inconsistent performance, especially regarding integration issues with BigCommerce and connectivity problems.

Key Strengths

  • Efficient in pulling orders from various platforms like eBay, Etsy, and BigCommerce.
  • Facilitates easy label creation, payment, and shipping process.
  • Integrates well with Royal Mail OBA accounts.
  • Offers basic tracking to enhance parcel management.

Common Concerns

  • Inconsistent order syncing, particularly with BigCommerce integration.
  • Intermittent connectivity issues and bugs affecting usability.
  • Lack of timely resolutions from customer support on persistent issues.
  • Pricing discrepancies for non-parcel orders, leading to customer confusion.

Final Thoughts

The "Royal Mail Click & Drop" app presents itself as a potentially powerful tool for businesses seeking to streamline parcel processing. However, its effectiveness is marred by technical inconsistencies and support shortcomings, making it essential for prospective users to weigh these factors carefully before committing fully.

inf...com

Oct 02, 2022  on Bigcommerce

Fantastic App - Absolutely fantastic app pulls through all orders with our Royal Mail OBA account. A good tip for this to work is to change the order to awaiting shipment from awaiting fulfillment when an order is placed.

Paul Kerr

Nov 04, 2019  on Bigcommerce

this works ok ... info in review - once you install it .. remember you need to move your item to "Awaiting Shipment" for it to show up in click and drop , if you dont do this it wont show up ..

inf....uk

Mar 30, 2018  on Bigcommerce

Cocoapod loves Click & Drop - We've used Click & Drop since June 2017 and love the tracking info. The tracking is basic and shows when a parcel is delivered or an attempted delivery rather then tracking along the way but is 100% improvement on no tracking at all. The number of our 'lost' parcels has dropped as customers realise we can tell them where their parcels are.

Darren Heaysman

Feb 03, 2018  on Bigcommerce

Great - Set up my BC store EBay shop & Amazon store within five minutes. Excellent should save me loads of time

mar...com

May 11, 2017  on Bigcommerce

Fantastic!!! Saves me so much money on Royalmail - I'm using royalmail business account with this app! It's saved me so much time with my shipping! Using a business account has saved me at least £60 per week on postage! Their customer services is excellent! :) I couldn't recommend them enough! :)

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