What Merchants Think

The "Royal Mail Click & Drop" app receives mixed feedback from merchants. While some commend it for effectively streamlining their shipping processes and saving time, others express frustration with its inconsistent performance, especially regarding integration issues with BigCommerce and connectivity problems.

Key Strengths

• Efficient in pulling orders from various platforms like eBay, Etsy, and BigCommerce.
• Facilitates easy label creation, payment, and shipping process.
• Integrates well with Royal Mail OBA accounts.
• Offers basic tracking to enhance parcel management.

Common Concerns

• Inconsistent order syncing, particularly with BigCommerce integration.
• Intermittent connectivity issues and bugs affecting usability.
• Lack of timely resolutions from customer support on persistent issues.
• Pricing discrepancies for non-parcel orders, leading to customer confusion.

Final Thoughts

The "Royal Mail Click & Drop" app presents itself as a potentially powerful tool for businesses seeking to streamline parcel processing. However, its effectiveness is marred by technical inconsistencies and support shortcomings, making it essential for prospective users to weigh these factors carefully before committing fully.