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Customer reviews: Royal Mail Click & Drop

Develop by royalmail.com
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Reviews (13)

Overall rating
2.9

What Merchants Think

The "Royal Mail Click & Drop" app receives mixed feedback from merchants. While some commend it for effectively streamlining their shipping processes and saving time, others express frustration with its inconsistent performance, especially regarding integration issues with BigCommerce and connectivity problems.

Key Strengths

  • Efficient in pulling orders from various platforms like eBay, Etsy, and BigCommerce.
  • Facilitates easy label creation, payment, and shipping process.
  • Integrates well with Royal Mail OBA accounts.
  • Offers basic tracking to enhance parcel management.

Common Concerns

  • Inconsistent order syncing, particularly with BigCommerce integration.
  • Intermittent connectivity issues and bugs affecting usability.
  • Lack of timely resolutions from customer support on persistent issues.
  • Pricing discrepancies for non-parcel orders, leading to customer confusion.

Final Thoughts

The "Royal Mail Click & Drop" app presents itself as a potentially powerful tool for businesses seeking to streamline parcel processing. However, its effectiveness is marred by technical inconsistencies and support shortcomings, making it essential for prospective users to weigh these factors carefully before committing fully.

dav....uk

Jul 02, 2020  on Bigcommerce

Royal Mail Click and Drop App - When it works it saves much time but....... It is very intermittent sometimes it transfers orders from the store to Click and Drop sometimes it doesn't. There is no apparent reason for it not working. I am an ex software engineer and I find it very frustrating. The set up is simple so it can't be any issue there. I have closed Big Commerce, closed Click and Drop, disabled the upload. Nothing helps then next time it works!!! It's maddening.

sal...com

Jun 17, 2020  on Bigcommerce

Is fine for parcels... - I use click and drop for my ebay, etsy and bigcommerce store. My issue is with the integration with the bigcommerce store, if my customers buy an item that is a letter or large letter they get charged small parcel rate, bigcommerce help was lacking and a year later they still aren't interested in fixing it. I was told just to refund the extra postage charged on the orders which is annoying, time consuming and leads to questions like "i've received a refund, are you still shipping my order?"Other than that it works fine, i've never had an issue with it pulling my orders from the stores

inf....uk

Jan 31, 2019  on Bigcommerce

Connecting to Big Commerce - I can't get the connection to work

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