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Customer reviews: Royal Mail Click & Drop

Develop by royalmail.com
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Reviews (13)

Overall rating
2.9

What Merchants Think

The "Royal Mail Click & Drop" app receives mixed feedback from merchants. While some commend it for effectively streamlining their shipping processes and saving time, others express frustration with its inconsistent performance, especially regarding integration issues with BigCommerce and connectivity problems.

Key Strengths

  • Efficient in pulling orders from various platforms like eBay, Etsy, and BigCommerce.
  • Facilitates easy label creation, payment, and shipping process.
  • Integrates well with Royal Mail OBA accounts.
  • Offers basic tracking to enhance parcel management.

Common Concerns

  • Inconsistent order syncing, particularly with BigCommerce integration.
  • Intermittent connectivity issues and bugs affecting usability.
  • Lack of timely resolutions from customer support on persistent issues.
  • Pricing discrepancies for non-parcel orders, leading to customer confusion.

Final Thoughts

The "Royal Mail Click & Drop" app presents itself as a potentially powerful tool for businesses seeking to streamline parcel processing. However, its effectiveness is marred by technical inconsistencies and support shortcomings, making it essential for prospective users to weigh these factors carefully before committing fully.

tho....uk

Jan 26, 2023  on Bigcommerce

Waiting on a fix... - UPDATE: App hasn't worked for at least a week. Tried to uninstall/install and get the following error: business.parcel.royalmail.com refused to connect. - So I have to use the Click & Drop site, but now the orders are no longer uploading to the app so have to process them manually. Reached out to support but haven't heard anything yet. Original review: The app works. I had no problems with learning how to use it which is really easy. It pulls in the orders from the BigCommerce store (you must put the orders you want to view in the RM app in to the "awaiting shipment" status on BC, and I noticed it can take anywhere from 1-10 minutes to upload to the app... I guess RM pull orders in on a 10 minute time frame). Creating the labels is easy, payment is easy, shipping is easy, booking a collection is easy... I really don't understand the negative reviews, we are a fairly big business that has just expanded to a new product range which sells far less than our main products... so click & drop is perfectly suited since we ship maybe 15-20 parcels of this new range a week. We book in the RM app, the next day the postman comes and collects and all done. Brilliant app.

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