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Customer reviews: Rewind Backups

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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

man...com

Oct 13, 2021  on Bigcommerce

Easy Peasy - I love having the peace of mind that we have a full backup in case anything were to ever happen to our website data. It was easy to set up and easier to just let it does its thing. :)

isa....tv

Oct 13, 2021  on Bigcommerce

Rewind - Add it and forget it! - Subject says it all! Rewind - Add it and forget it!

jam...com

Sep 13, 2021  on Bigcommerce

Big Commerce Store? Get rewind! - We have been using Rewind for a couple of months now and it works great! We feel secure in knowing that if something gets accidentally deleted from our Big Commerce site, we can now get it back within minutes.

joe....ca

Aug 31, 2021  on Bigcommerce

An essential part of back-end operations - Having a back-up is something you don't really need, until a critical error occurs - and then you really wish you had a back-up! The subscription cost investment is a no brainer for peace of mind, and the weekly email summary that describes new changes and updates to your back-up are handy and confidence inspiring.

and...com

Aug 16, 2021  on Bigcommerce

It just *works* - What we pay for the size of our store is more than fair, and it gives tremendous, automated peace of mind.

tho....uk

Aug 10, 2021  on Bigcommerce

Highly Recommend - Fantastic app. The dashboard is easy to use and navigate, and it gives you a great sense of security knowing your store is safely backed up. Highly recommend

tar...com

Aug 05, 2021  on Bigcommerce

Amazing!! - Rewind gives you ease of mind that all of your data will be accessible should anything go awry. The notifications to keep you updated are great and not too excessive. Highly recommend going forward with this company!!

mre...com

Aug 05, 2021  on Bigcommerce

Rewind - Highly recommend every store to have a backup, rewind does its job.

ste...com

Jul 29, 2021  on Bigcommerce

Easy Backups - We started with RewindBackups when we first joined BigCommerce and the ease of backing up and setup has been terrific. Everything is done for us and we don't have to worry about anything. Simplistic and secure! Thanks!

pau...com

Jul 27, 2021  on Bigcommerce

Great Customer Service -

ash...ses

Jul 27, 2021  on Bigcommerce

Great Service - We've been using Rewind for well over a year now for store back ups with the Enterprise Subscription. It is easy to use, restoring product pages that have been deleted are simple and are restored within minutes, as well as being able to have the search capability for any URL redirects that were put in place (since BigCommerce does not let you search redirects).We highly recommend Rewind no matter if you have a small store or a large store! Just having that piece of mind that if something happens, you can fix it in no time! Thank you!

rya...com

Jul 22, 2021  on Bigcommerce

Rewind Great Service - Rewind is an amazing service that is extensive and easy to use. The communication and set up couldn't have been easier. The peace of mind we have now by using Rewind is amazing.

ala...com

Jul 15, 2021  on Bigcommerce

Must have! - This has come in handy a couple of times when Big Commerce support walked me off a bridge updating products via bulk edit AND when a 3rd party developer incorrectly priced all my products trying to create an API for my OMS.

jam...com

Jul 13, 2021  on Bigcommerce

Good features and very helpful customer support! - Rewind's Big Commerce backup features are well developed and easy to use--either for browsing change history and for restoring data. But the part I really appreciate is the friendly and helpful support. Our Quickbooks account in Rewind stopped backing up because of a change at Quickbooks, and I didn't realize it for several months. Rewind was able to help me fix the problem and they refunded me the monthly subscription fees for the months that weren't backed up. You can't ask for better customer serivce!

wen...com

Jul 08, 2021  on Bigcommerce

Impeccable timing! - The timing of my (very helpful) intro call with Alex was impeccable. Right after our call I did something that managed to mess up our home page. I was able to restore it to an older version and fix it in Rewind! Such strange timing as it's the first time I made a change with such bad consequences, but I was really grateful Alex had just shown me how to do it!Get this app, get it NOW!

dqu...com

Jul 07, 2021  on Bigcommerce

A must use app for any BigCommerce Store - Seriously. Don't be a cowboy. Get yourself Rewind backups, and always have a plan for your data. Great app, great team, great pricing. Couldn't be easier.

hel....uk

Jul 05, 2021  on Bigcommerce

Does what it says - Easy to use - Runs well and I can do updates as and when I need alongside the automatic ones

bob...com

Jun 29, 2021  on Bigcommerce

Love Rewind! - Having a solid backup is essential and Rewind not only makes it easy to implement, but is also incredibly robust. The real-time versioning and backups are amazing and being able to selectively restore one or more products lets me sleep at night. :)

ron...com

Jun 22, 2021  on Bigcommerce

Rewind Backups - This is a very nice and easy to use product. I recommend it.

mbu...com

Jun 21, 2021  on Bigcommerce

Does the job / Responsive support - Gives peace of mind that we have a way to roll back unintended changes or data lost due to user error.

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