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Customer reviews: Rewind Backups

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The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (634)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

sal....uk

Mar 15, 2022  on Bigcommerce

Great app works perfectly - Having Rewind gives us confidence that we can work on our store and not worry about any data being lost. It also has a lovely user interface.

ave...com

Mar 10, 2022  on Bigcommerce

Rewind App - Nice software, backup Big Commerce site daily, no fuss product

by-...net

Mar 09, 2022  on Bigcommerce

Works Flawlessly Behind the Scenes - A number of years ago before our store was on BigCommerce, we had a website where the hosted server failed. The information had been backed up by the host, and ultimately mostly restored. However, because their focus was not on backups, and the hosting was more of a "side gig," the functionality was never the same after that. When moving to BigCommerce, I performed manual backups of our site. But these occurred only once a month, and sometimes slipped a bit in time because doing this manually is awkward and time consuming. I am so thankful for Rewind always working to keep my backups up to date.

mik...com

Mar 02, 2022  on Bigcommerce

Rewind Backup - Pretty good easy to use software. Good to have the peace of mind.

sam....au

Feb 21, 2022  on Bigcommerce

Rewind Backup - Easy to subscribe and apply. Peace of mind backups. Good value for money. Satisfied our organisational security assessment. Weekly updates on backups. Easy to access trail of backups. Haven't had the need to restore anything yet and hope never to have to, but I have no reason to doubt it will be an issue in any case.

enq....uk

Feb 16, 2022  on Bigcommerce

Backing Up - In our digital age it's now a necessity to back up and Rewind does just that!

ven...com

Feb 16, 2022  on Bigcommerce

Peace of Mind - It just does what it says it will do, in the background, unnoticed until needed. Relatively cheap insurance until the day you need it - then it's priceless. If you are confused about the pricing, contact them. Igor was very easy contact and get us in the right plan ... it's actually pretty straightforward.

sal...com

Feb 08, 2022  on Bigcommerce

Works great - I use Rewind on all of my ecommerce sites just to ensure I have a backup if anything goes wrong at all. Great customer support.

chr...com

Jan 27, 2022  on Bigcommerce

Great service, very happy, saved us! - We wiped out our product database on accident, and rewind saved us. Well worth the small investment.

sup...com

Jan 03, 2022  on Bigcommerce

Works as advertised - It is straightforward to recover down to a specific product and only took a few seconds to recover from a previous version of the product page.

edw...com

Dec 28, 2021  on Bigcommerce

Great software for backing up data - Great software with consistent updates on backups so you know it is working in the background.

Meyer

Dec 22, 2021  on Bigcommerce

Personal Support, Easy to Install - Very friendly, professional and understanding Account Executive who answered all my questions and concerns promptly.App was easy to install, hoping to not need to use it though.

Meyer

Dec 22, 2021  on Bigcommerce

Personal Support, Easy to Install - Very friendly, professional and understanding Account Executive who answered all my questions and concerns promptly. App was easy to install, hoping to not need to use it though.

fin....ie

Dec 15, 2021  on Bigcommerce

Great app, great support, great price! - Super service, very happy.

fen...com

Dec 09, 2021  on Bigcommerce

Great App, Easy to Install and Use - A must-to-have app to secure your data stored on BigCommerce. The installation is hassle-free, account rep is professional and response, the app does exactly what advertised. Recommended!

cfe...com

Dec 07, 2021  on Bigcommerce

Good Product - Seemless integration, easy to use UI, and it keeps good detail. It's exactly what I needed!

kmc...com

Nov 16, 2021  on Bigcommerce

Easy and useful, nice to have - Weekly status emails contain useful info.The Rewind app itself is easy to navigate. We haven't had to restore anything yet (and hope we will not), but it's nice to know Rewind is there if we need it!

kmc...com

Nov 16, 2021  on Bigcommerce

Easy and useful, nice to have - Weekly status emails contain useful info. The Rewind app itself is easy to navigate. We haven't had to restore anything yet (and hope we will not), but it's nice to know Rewind is there if we need it!

dav...com

Nov 16, 2021  on Bigcommerce

peace of mind - we installed this app on all of our websites and it's re-assuring to know we can relax and have everything backed up just in case of emergency

col....uk

Nov 06, 2021  on Bigcommerce

Saved the day from an EPOS system deleting products! - Rewind managed to create a solution to restore back a clients store that had only been on a trial after their EPOS system accidentally deleted all their products without consent.The support team were great and helped us get the data back. We recommend Rewind to all our clients that sign up to Bigcommerce. It's an essential product when Bigcommerce don't offer their own solution.

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