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Customer reviews: Rewind Backups

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The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (634)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

eco...com

Jan 18, 2023  on Bigcommerce

Great customer service -

adm....uk

Jan 04, 2023  on Bigcommerce

Alyssa C 5* - Great help from Alyssa to sort out my account. Many thanks

adm...org

Dec 27, 2022  on Bigcommerce

Peace of Mind - Rewind gives our shop admins peace of mind in that if anything ever happened to our data, we could restore from a backup with just a few clicks. Their customer service is top-notch, highly recommend Rewind!

dan...com

Dec 20, 2022  on Bigcommerce

Chat Help - Noah was super helpful and responsive with my query. Finally a 'chat' option that really works for quick results. Thank you.

ter...com

Nov 29, 2022  on Bigcommerce

Peace of Mind - I'm a new customer, so I haven't needed to recover lost data yet. But this is a nice "insurance policy" for my store. It backs up every night without me doing a thing. Manual backups are very tedious, so Rewind allows me to focus on operating my store instead of protecting it.

ade...com

Nov 23, 2022  on Bigcommerce

Back Up - I'm a new customer to rewind back up, but so far, so good! No complaints at all at this time.Really makes back up easy.

ade...com

Nov 23, 2022  on Bigcommerce

Back Up - I'm a new customer to rewind back up, but so far, so good! No complaints at all at this time. Really makes back up easy.

eco...com

Nov 17, 2022  on Bigcommerce

Rewind Support - We had an issue where we deleted a number of real customers that got mixed up with a spam attack that had created 100s of hack accounts. Logan and the guys at rewind helped us fix the issue in a few hrs. It was a good move getting this service :)

mmc...org

Nov 04, 2022  on Bigcommerce

Rewind Team is SO Helpful! - I've had multiple questions that I've brought to Rewind's customer support team, and they are so fast and helpful with troubleshooting these issues! Today Alyssa was great, and everything I needed went so smoothly! Thank you!

dev...com

Nov 03, 2022  on Bigcommerce

Seamless - Definitely a no-brainer.

ste....uk

Nov 01, 2022  on Bigcommerce

Easy Setup - Very easy to setup as others have said and it's great to have the reassurance of the weekly reports showing what has been backed up. Would highly recommend. Steve - Artway Ltd

joh...com

Oct 27, 2022  on Bigcommerce

Easy Setup & Great Support - I've used many ecommerce systems, and this is the easiest backup service for any of them. I had a question about setup and reached out to support via chat and had all my questions answered and using the serive within minutes. Why can't everything be this great!

kar...com

Oct 21, 2022  on Bigcommerce

Easy Configuration & Excellent Support Team - Our website is backed up through Rewind. We had a query in regards to the configuration and setting up multi store under same account. We reached out to Shelby on their chat and she helped us configure the settings as per our expectation. Highly recommend this tool to safeguard your online store with regular backups!

ric...com

Oct 16, 2022  on Bigcommerce

Backup - I had updated all of our products as direct by BC Support. Excel changed our UPCs to some sort of formula and every single product was removed from our merchant center account as a result. Within an hour, I had everything working again thanks to Rewind. Looking up 3,000 UPCs would have taken days. We would have lost thousands in sales. Thanks Rewind! Rick Culleton

nnu...com

Oct 09, 2022  on Bigcommerce

Peace of mind - Knowing that someone has your back is paramount these days. So very pleased that we decided upon rewind backups in our company. We can rest easy knowing that our store data is in safe hands.

gil...com

Oct 06, 2022  on Bigcommerce

Rewind Backup - Easy to install. Simple to use and configure. Good value as it includes storage. Helpful support staff.

bud....au

Oct 04, 2022  on Bigcommerce

rewind backup - We have tried using external back up systems, but have always had problems.Rewind in so foolproof and simple to use, and the reports are excellent.Highly recommended.

bud....au

Oct 04, 2022  on Bigcommerce

rewind backup - We have tried using external back up systems, but have always had problems. Rewind in so foolproof and simple to use, and the reports are excellent. Highly recommended.

jas...com

Sep 30, 2022  on Bigcommerce

Excellent Customer Service - Great customer service! Had an issue with ownership transfer on Rewind. Alyssa was extremely helpful. She gave step by step instructions on how to fix the issue and double checked that I had completed them correctly. Couldn't be happier with them.

adm...com

Sep 23, 2022  on Bigcommerce

Very Helpful - Excellent customer service. Fast, nice, and helpful.

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