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Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

sal...com

Jun 12, 2023  on Bigcommerce

Great App - Good app, does the job it needs to. Gives the team piece of mind that we can revert back if needed. Great support team.

rpa...com

Jun 08, 2023  on Bigcommerce

Rwind - The progream is easy to work and qworth gold if myou lose your files . Ralph

jef...com

Jun 02, 2023  on Bigcommerce

Rewind: An Exceptional Lifesaver for Data Recovery and Restoration in E-commerce Platforms - I highly recommended Rewind for its exceptional data recovery capabilities, especially for e-commerce platforms such as Big Commerce. It has proven to be a valuable asset in restoring our stores and recovering data after errors or accidental deletions. Notably, Rewind excels in its customer service, being responsive and adept at resolving billing inquiries promptly. Its reliable performance even in high-volume enterprise stores is a testament to its robustness. For any catalog website, Rewind is practically a necessity, as it provides a safety net for development mistakes, proving itself to be a true lifesaver. It is an essential tool for us at Zogics.com

eco...com

May 22, 2023  on Bigcommerce

Great Customer Service - Alyssa helped us out with a bunch of billing requests, we appreciated the quick turnaround. Great product, we use it on our enterprise store without any issues.

sup...com

May 16, 2023  on Bigcommerce

An Absolute Must - If you have a catalog website, GET REWIND! TRUST ME! It has gotten us out of a few binds when things need to be reverted or recovered after development mistakes. This product is a lifesaver.

mlo...com

May 03, 2023  on Bigcommerce

Great Product, even better support! - Everyone makes mistakes, right? Well we had quite an "oopsie" moment when an entire page that had been built out for an upcoming promotion got deleted. The Rewind team reached out proactively when they saw we had initiated some rewinds in a desperate attempt to fix it, had many clear and helpful suggestions and then followed up to make sure we were happy. Highly recommend unless you are perfect and never ever make mistakes.

luc...com

Apr 21, 2023  on Bigcommerce

Great tool & very helpful rep - Not only the app is a great tool & easy to use, the service & help from the rep is friendly & impeccable!Highly recommended!

dan...com

Apr 19, 2023  on Bigcommerce

Easy to use with friendly and helpful reps - Rewind is an easy to use app to backup your website's data. If you have any issues their reps are friendly and helpful .

kik...com

Apr 19, 2023  on Bigcommerce

Help and friendly reps, easy to use tool - The reps have been really helpful answering any and all questions we have had and the interface has been easy to use. Hoping we won't need to use our backup any time soon but a huge piece of mind to know it's there. Thank you Rewind Team!

sal....uk

Apr 07, 2023  on Bigcommerce

I would like to thank the plugin and the customer representatives for their assistance. - I would like to express my gratitude to the Rewind Backup customer representatives for their kind, attentive, and solution-focused approach in addressing my concerns. Additionally, the plugin developed by their team has been incredibly useful for me. I believe that Rewind Backup's quality service and customer-centric approach have helped me achieve better results. I highly recommend their services to everyone!

npa...com

Mar 30, 2023  on Bigcommerce

Reliable App & Responsive Customer Service - Easy install. Straightforward interface. Rewind provides great piece of mind and has saved the day on at least two occasions! Whenever I've had questions or concerns, their support team has been prompt, friendly, and knowledgeable.

amy...com

Mar 23, 2023  on Bigcommerce

Amazing Service!! - I was so impressed when I contacted Rewind to change my credit card information but could not get into the site to do that. They helped me realize that the login I was using was not the Admin one. Super helpful! And no one laughed at me for this simple mistake..... :)

web...com

Mar 15, 2023  on Bigcommerce

Easy to use software and helpful support - Have used Rewind to restore a few records and it was quick and easy. Had a issue with billing and Shelby S helped me super quick and provided above and beyond support without pushing. Thank you!

sal...com

Mar 13, 2023  on Bigcommerce

Support - Brittany was able to answer my question in a timely manner and provided a resolution. Thanks!

jea....ca

Mar 01, 2023  on Bigcommerce

WOW! amazing Service - Incredible service! The support team was able to quickly and accurately address our request. Friendly as well.

iai...com

Feb 23, 2023  on Bigcommerce

Excellent Service - Contacted Rewind when we found out that Big Comnmerce had removed our ability to export and import the GTIN field in our product catalogue without telling us!Fortunately the team at Rewind (Alyssa) were able to provide us with a solution promptly and although the restored backup failed to fully upload they provided us with a list of the affected items straight away so we could completely resolve the issue.Really first class service. Would highly trecommend

s2s...com

Feb 18, 2023  on Bigcommerce

Keeps me up to date - I love knowing there's an auto backup running on some of my most valuable information. Can't imagine the consequences of going without! I was horrified to learn BigC doesn't keep one on their servers! YIKES! Luckily, there's a fairly inexpensive solution like Rewind Backup for that extra layer of security.

Feb 13, 2023  on Bigcommerce

Peace of Mind - 2 year update. - We have put this app through rigorous testing on our SANDBOX instance, we have not had to use it on PRODUCTION (and we hope to not need to), but it gives us peace of mind to know that our website is backed up and easily restorable.Wouldn't operate a website without it.2 year update: After 2 years we still rely on Rewind Backup to keep us protected from any kind of data loss.-Kimball Appliance Parts

sal....au

Feb 13, 2023  on Bigcommerce

Fantastic App and Service - This app brings with it massive peace of mind, as well as a trouble-free back-up system that works in the background to ensure our important web data is safe, should something go wrong. Thanks again team!

dou...com

Feb 08, 2023  on Bigcommerce

Works flawlessly! -

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