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Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

Feb 27, 2024  on Bigcommerce

Excellent Support - Bianca was super about tracking down our invoice and assisting me in getting access to our account. Thanks, Bianca!

che...com

Feb 26, 2024  on Bigcommerce

Wonderful Customer Service - Rewind Backups has come in handy in the past for our original BigCommerce store. Recently we added this app to our second BigCommerce store; Bianca with Rewind Backups was very helpful in facilitating a bundled subscription for both stores.

jam...com

Feb 26, 2024  on Bigcommerce

Very happy with product - We've been using Rewind for a number of years, and it is a very solid, reliable service. Support has been excellent too

kat...com

Feb 13, 2024  on Bigcommerce

Great Customer Service - Bianca was great in solving our issue and getting us setup. Excited to begin using the product.

pat...com

Jan 24, 2024  on Bigcommerce

Excellent - Rewind Backup is extra reassurance our website is always back up! Great Application! Would Highly recommend!

zac...com

Jan 08, 2024  on Bigcommerce

Great Customer Service - Was prompt in getting my issues resolved and site backed up!

dyl....au

Dec 13, 2023  on Bigcommerce

Exceptional Customer Service - It has been a pleasure to communicate with the team at Rewind. Thank you so much for your good work

adr...com

Dec 05, 2023  on Bigcommerce

Great Support - An essential app if you are constantly changing your website

mis...com

Nov 27, 2023  on Bigcommerce

Customer Support - Noah provides great customer service!

t.w...com

Nov 13, 2023  on Bigcommerce

Peace of Mind w/ Great Support - Rewind has been working flawlessly for our store for as long as I can remember. Recently needed some help and Brittney and Ola took care of everything right away. Greatly appreciate the quick response.

sjo...biz

Nov 08, 2023  on Bigcommerce

Great Support - Rewind Backups has been working great for our website, couldn't be happier. Federica from customer support quickly resolved an issue we were having trouble with.

rma...com

Oct 23, 2023  on Bigcommerce

Great Service - I reached out for support on setting up a sandbox store and Brittney the Support Wizard was able to quickly answer all of my questions and get us exactly what we needed to finish setting up our store. Thank you :)

mic...com

Oct 22, 2023  on Bigcommerce

Great support, great product - This is one of those apps you do not think about until you need it. Thankfully I have only needed it once and with the help of support the recovery was quick. Most recently I added a new store and once again support replied immediately (on a Sunday) to my questions. Highly recommended.

san...com

Oct 20, 2023  on Bigcommerce

Real Support Right Here - You can always tell the quality of the company you're working with by the way they handle things when they go wrong. We had a problem not only with our billing, but also with our backups. The support was exceptional! Emails back and forth were timely and helpful - a must when trying to resolve issues. It's good to know we can count on Rewind! Thank you for such high quality customer service!

Sep 18, 2023  on Bigcommerce

helpful - Very Helpful

sal...com

Sep 12, 2023  on Bigcommerce

Easy to communicate and safe backups - I have used REWIND for the last two years and have had a great experience. Thank you for your swift response.

des...com

Sep 12, 2023  on Bigcommerce

Reliable Every Time - Rewind has allowed me to work confidently on my site knowing that I can rely on the backups they provide. My store carries many products that have multiple variations and using Rewind has saved me so many times when I needed simply undo things or revert back from an update, etc. I highly recommend this app!

mhu...com

Sep 11, 2023  on Bigcommerce

Rewind Features and Support - Rewind has been very responsive and provided the support we needed to archive and revisit our data. Thanks again Rewind!!

mar...com

Aug 16, 2023  on Bigcommerce

Outstanding Customer Service - I needed to delete and create a new account and the Customer Service team was terrific, especially Brittney D. She understood my situation, offer solutions and even followed up with me several days later to see if everything went smoothly. In business this type of service was the normal, however today in many organizations it's rare to have someone who cares about your situation, much less follow up to make sure it all worked out. Keep up the great work Brittney!

bla...com

Jul 30, 2023  on Bigcommerce

Rewind - Great product at a very reasonable price. We have been using Rewind for about 3 years and have had Zero issues with the App. Every week I get a report that all is running properly (I'm sure I could get a report every day but I don't need it) and once a Month I get my receipt. Everything works like clock work.We were doing some work and somebody disconnected the App and the backup stopped working. Rewind is so on the game, they notified me once they saw that the Link had been broken. I got back to them and the young lady that responded to my this morning walked me through getting connected and back up and running. It was very easy to work with her via email, I'n sure we could have done it about 2 minutes faster by Chat and another 30 seconds faster by Phone, but the email made it easy for me to do what I was doing and fix my Backup.10/10 on Product - Would Recommend - Am Still Using * 10/10 on support - Brittney was great - Would Highly recommend not screwing up your Apps.Thank You for listening to my TED talk

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