Excellent Support - Reached out to support to change account billing information. Federica responded quickly with step by step instructions and I was all set within 5 minutes. Very appreciate of that!

Good Support - Had some billing questions, and Brittney was right on top of it. Fast email response which you don't always see today!

Great customer service - I was shocked at how fast customer service responded and resolved my issue. Awesome!

Great support - Luckily we have never had to use this app to restore our data, but it allows us to sleep easy knowing that all the data is safe and can be recovered at speed. Just wished we had had his around 10 years ago on a previous platform..enough said.. well worth the monthly spend.

easy to use - I like how it works! Easy to manage.

Restores that work and top notch support! - Backups are something that are easy to forget about... until you need them. Having a solution that ensures things can get back on track when something goes wrong is critical. We recently needed our backups and the support from Noah was exactly what we needed to get a product that was corrupted by another vendor's software back online. I also recently had a question for support about another complex issue and Brittney was fast, friendly, and provided a thorough response. It's hard to find good products with equally good support when you need it. Rewind is the real deal and IMO worth every penny!

Restores that work and top notch support! - Backups are something that are easy to forget about... until you need them. Having a solution that ensures things can get back on track when something goes wrong is critical. We recently needed our backups and the support from Noah was exactly what we needed to get a product that was corrupted by another vendor's software back online. I also recently had a question for support about another complex issue and Brittney was fast, friendly, and provided a thorough response. It's hard to find good products with equally good support when you need it. Rewind is the real deal and IMO worth every penny!

Great support on Export Data - Discovered that Rewind can export site data as zip file for extra local backup protection. Brittney walked me through it and explained it would be json format which we have capability to read if ever needed.Regular Rewind backups have saved us several times in past several years after glitches in Big Commerce's Storefront editor trashed some pages beyond fixing. Small investment for peace of mind. First time using customer service and Brittney replied same day on a Saturday and had my file ready same day. Great service!

Great support on Export Data - Discovered that Rewind can export site data as zip file for extra local backup protection. Brittney walked me through it and explained it would be json format which we have capability to read if ever needed. Regular Rewind backups have saved us several times in past several years after glitches in Big Commerce's Storefront editor trashed some pages beyond fixing. Small investment for peace of mind. First time using customer service and Brittney replied same day on a Saturday and had my file ready same day. Great service!

Rewind Backups - Federica was very helpful when I had an issue with invoices for Rewind Backups. Her prompt and helpful responses allowed me to quickly navigate the issue and find a solution

Rewind Backups - We just started with Rewind and now have great peace of mind knowing that if we need it, we can restore lost data to keep our store running. I'm also impressed with the very prompt customer support received today from Bianca.

Being Prepared for Disaster is Priceless! - Disaster struck and I was prepared by having Rewind! An import of products blew up all my product images, all 1500+ products. Bianca & Brittany were very responsive in helping me restore my products! I am an IT person for my other job and having backups is a must, even if you think you don't need it! Peace of mind knowing you are prepared is worth the money! It would have taken days to weeks to get my store back without Rewind!

Being Prepared for Disaster is Priceless! - Disaster struck and I was prepared by having Rewind! An import of products blew up all my product images, all 1500+ products. Bianca & Brittany were very responsive in helping me restore my products! I am an IT person for my other job and having backups is a must, even if you think you don't need it! Peace of mind knowing you are prepared is worth the money! It would have taken days to weeks to get my store back without Rewind!

Excellent Support - Bianca was super about tracking down our invoice and assisting me in getting access to our account. Thanks, Bianca!

Wonderful Customer Service - Rewind Backups has come in handy in the past for our original BigCommerce store. Recently we added this app to our second BigCommerce store; Bianca with Rewind Backups was very helpful in facilitating a bundled subscription for both stores.

Very happy with product - We've been using Rewind for a number of years, and it is a very solid, reliable service. Support has been excellent too

Great Customer Service - Bianca was great in solving our issue and getting us setup. Excited to begin using the product.

Excellent - Rewind Backup is extra reassurance our website is always back up! Great Application! Would Highly recommend!

Great Customer Service - Was prompt in getting my issues resolved and site backed up!

Exceptional Customer Service - It has been a pleasure to communicate with the team at Rewind. Thank you so much for your good work