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Customer reviews: Rewind Backups

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<h3>What Merchants Think</h3> <p>Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.</p> <h3>Key Strengths</h3> <ul> <li>Exceptional customer service with swift, helpful responses</li> <li>Reliable backup and restoration capabilities for peace of mind</li> <li>Ease of setup and use</li> <li>Proactive problem resolution by support staff</li> </ul> <h3>Common Concerns</h3> <ul> <li>Significant and abrupt price increases, lacking sufficient prior notice</li> <li>Some instances of service failures during critical data restoration</li> <li>Pricing model based on order count, which may not align with user needs</li> <li>Limitations accessing data immediately after service termination</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.</p>
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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

sty...net

Jul 11, 2017  on Bigcommerce

Quick to Install, Easy to Use and It Works! - The thought of recreating over 1000 products has been a source of anxiety for years. This great service ensures all the work you have done on your website will not be lost, for a price that is almost unbelievable. One click installations is simple to use, in minutes we could view all our products in Rewind, so we were sure that the backup was complete. Quick, Easy and Affordable for everyone!

Graeme Olsen

Jul 06, 2017  on Bigcommerce

Easy To Set Up - Literally set up within minutes and then you can completely forget about it while it does it's work...

Adm...com

Jul 03, 2017  on Bigcommerce

Set, go and forgot! - As soon as we came across rewind we knew this is something we need and will use! Great product with one click installation which makes it super easy to use! Oh, and the price. The price is way too good compare to all other backup services. For just $5 you are getting great value and great service. Thank you Mike and the rest of the team!

adm...com

Jul 03, 2017  on Bigcommerce

Set it and forget it. - So far this app is doing great. Easy to install and it gives you peace of mind knowing your products are all securely backed up. Looking forward to new developments and expansions for this app.

John Ciarlone

Jul 03, 2017  on Bigcommerce

So far so good! - I am happy with this so far. I have been told that there are more great things to come with this app, so I am looking forward to that. I personally would like to see 100% full backups like templates, sku's, etc. I like it that it's basically baked into BC so restoring looks very simple.

pau....uk

Jul 02, 2017  on Bigcommerce

So pleased to have my products backed up! - I have spent 2 years getting 600 products onto my website. My worst nightmare was to lose 2 years of work! When I stumbled across 'Rewind' it was a no-brainer. For just $5 per month I had all of my products backed up every night. It was easy to install, and the products were backed up almost instantly. It's brilliant, and gives me great peace of mind. Looking forward to enhancements to back up 'Reviews' and 'Categories' too! I thoroughly recommend this product. Paul @ Body and Mind Studio, UK.

Alan

Jun 21, 2017  on Bigcommerce

Cool App = Peace-of-Mind - Easy to use app that gives us peace-of-mind knowing that everything is backed up. It's funny how Bigcommerce doesn't provide this service by default...

Patti Fabrick

Jun 19, 2017  on Bigcommerce

Great Product And Piece Of Mind! - Great product and piece of mind. No more manual back-up of products, images and descriptions. Excellent!

nwp...com

Jun 15, 2017  on Bigcommerce

Simple function - Easy to install, seamlessly runs in background. Great way to ensure your files.

bil...com

Jun 05, 2017  on Bigcommerce

Easy Setup - Easy and simple to setup. With the thousands of hours poured into making a website, this is an obvious choice for insuring that your hard work isn't lost. Hope I never have to use it, but if I do, I am certain that I will be happy that I have paid for the service. I love that everything is automated and runs without anyone having to do anything at all.

Gene Constant

May 03, 2017  on Bigcommerce

Rewind automated back-up - I found this much needed back-up app to set-up very easily. No problems whatsoever! Price is awesome and the customer service is first rate. I have been an ecommerce user since 1998 and there has never been so easy to use and inexpensive service in my 20 years of being an online merchant. I give it 5-Stars!

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