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Customer reviews: Rewind Backups

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The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (634)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

gra....nz

May 18, 2018  on Bigcommerce

Rewind - A great App that is easy to install and then does it thing automatically. Deleted products are there when you need them, and with just a few clicks they can be restored.

mrb....uk

May 14, 2018  on Bigcommerce

Rewind Backup No Sweat and Peace of Mind - Set it up and leave it to work...Does what it says it will with no effort and very little cost. Well worth it, many thanks and keep up the great work!

wid...com

May 11, 2018  on Bigcommerce

Backing up my Site - Seems to work seamlessly. I haven't had to use the backup yet and hopefully will not. It does provide peace of mind.

inf...com

May 11, 2018  on Bigcommerce

Great - I don't think it could have been any easier to set this up. Our first backup was running within a few minutes. Haven't had to have any more interaction with the app since then - it just runs in the back ground. Hope I never need to use the restore feature but it is great to know it is there!

web...com

May 11, 2018  on Bigcommerce

Perfect piece of mind - It's kinda hard to review a product you've never really had to use, but that's a good thing when it comes to Rewind. We have over 5000 sku's and having Rewind gives us comfort that all of our info is there if we need it. Simple to implement and piece of mind. What's not to like?

ada....uk

May 03, 2018  on Bigcommerce

Smooth, fast, efficient - Excellent, effective service. Detailed archives give us peace of mind and allow changes to be made with confidence.

phi...com

Apr 27, 2018  on Bigcommerce

backup - So far so good, have not had to use rewind but hopefully when I do its all there

cyb...com

Apr 23, 2018  on Bigcommerce

rewind - a must have app. if or when you screw up you know everything will be ok!!!!!!!!!

cyb...com

Apr 23, 2018  on Bigcommerce

rewind - a must have app.if or when you screw up you know everything will be ok!!!!!!!!!

sea...com

Apr 18, 2018  on Bigcommerce

Great Service - Great to have this service, Rewind backup every time you update or change the data in all different areas that help you to go back to different versions in the past.

ste...com

Apr 17, 2018  on Bigcommerce

Nice to have this service - Both the installation and the Rewind platform was very easy to install and use. Having the Rewind platform gives me great comfort in case data is lost. I haven't had any data lost yet but it's good to know I can easily get the data back using the Rewind app.

exe...com

Apr 16, 2018  on Bigcommerce

Review - It is nice to know that my site and all of my hard work are backed up daily without a problem. One less thing to be concerned with and there is comfort in knowing that a back-up exists should it be needed. The Rewind team is also very approachable and responsive to questions and concerns. Thank you for your product!

cha...com

Apr 14, 2018  on Bigcommerce

Backups are IMPORTANT - Does what it says, seems very effective and as a techie, I definitely appreciate a good backup!

jaa...com

Apr 14, 2018  on Bigcommerce

Simple and cost effective - So far does just what is advertised. No worries this is taken care of.

der...com

Apr 13, 2018  on Bigcommerce

Does what it says - We have, thankfully, never had to call on the backup, but I love the peace of mind that comes with having one.

Jas...com

Apr 13, 2018  on Bigcommerce

Top Notch Back-up - Amazing app, easy to install & use. Offers peace of mind that everything is backed up.

Jas...com

Apr 13, 2018  on Bigcommerce

Top Notch Back-up - Amazing app, easy to install & use. Offers peace of mind that everything is backed up.

gla...com

Apr 12, 2018  on Bigcommerce

Worry-free solution - It was easy to Install. Rock-solid performance.

jef...com

Apr 12, 2018  on Bigcommerce

At ease, we have Rewind - Hope we never need you, but really glad to have you on our team. Easy to use and great customer service.

dep...com

Apr 12, 2018  on Bigcommerce

Great Communication from this company - Having an automatic backup give me peace of mind. The Rewind team are great communicators also.

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