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Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

taw...com

Nov 25, 2017  on Bigcommerce

Rewind App - Rewind app is great for backing up your website.

sal...com

Nov 12, 2017  on Bigcommerce

Piece of mind! - Definitely a great investment to ensure all your products are well protected.

k1c...com

Oct 31, 2017  on Bigcommerce

Rewind App (ease of use) - Great app. All the heavy lifting is done in the background while you work on fine tuning your site. On less thing to worry about.

sto...com

Oct 19, 2017  on Bigcommerce

Value Well-Understood - Definitely good to have and hope to never need! Keep up the good work, team.

jes...com

Oct 17, 2017  on Bigcommerce

Easy and Effective - This was easy to install and provides peace of mind knowing that backups are happening in the background.

nic...com

Oct 13, 2017  on Bigcommerce

Simple and easy - Simple and completely effortless install - Works in the background with no issues.

Per...com

Oct 11, 2017  on Bigcommerce

Great peace of mind - Rewind give our company peace of mind knowing we can get our data back just in case of an accidental delete. We have had this happen in the past and it took weeks to fix so knowing we have this protection is great.

con...com

Sep 30, 2017  on Bigcommerce

Rewind app review - We had an issue where we had to re-enter all of our photos for all of our products and were told about Rewind. Super happy we have a back up now so we don't run into that issue again!

wha...com

Sep 17, 2017  on Bigcommerce

Rewind is the best!!! - Had to upgrade our monthly plan with Rewind so we contacted them and were greeted immediately. I explained our situation and within 5 minutes they upgraded us. Hassel free transaction and awesome customer service. Now we have piece of mind that all of your store's data is protected and easily accessible. We recommend this app to every ecommerce store.TNT Cart Parts Team

dct...net

Sep 11, 2017  on Bigcommerce

Rewind app - Rewind is an excellent app that has given us the backup capability on our BigCommerce store we have been looking for. It backs all our products, categories, IMAGES (!!!), and even things like bulk pricing and option sets we were not able to back up before. It runs automatically or we can tell to do a manual backup at any time. Highly recommend it for BigCommerce store users so that you don't lose products and spend hours and days trying to recover the information.

cus...com

Sep 11, 2017  on Bigcommerce

Rewind Backup App - We are SO happy to have this App for automatic backups. What a relief! We definitely won't miss the drudgery involved in making full manual backups of our Big Commerce site. While we will still occasionally make a manual backup version to keep for emergencies, the time savings and peace of mind is HUGE!

fas...com

Sep 10, 2017  on Bigcommerce

Works very well! - Very Intuitive backup solution. Works perfectly.

adm...com

Sep 08, 2017  on Bigcommerce

Customer Service - I needed to change my email address for invoicing purposes and Noah responded quickly and resolved the issue promptly. Thank you Noah!

for...com

Sep 04, 2017  on Bigcommerce

This backup system works perfectly for our needs. - We use an app that in worst case may delete some of our onsite SEO work on product pages. After installing Rewind, I feel much more at ease. Now that we have a great backup system we don't need to worry about losing countless of working hours and a lot of money spent!

kat...com

Aug 25, 2017  on Bigcommerce

Peace Of Mind - This gives us a huge peace of mind. We are nearly 10000 individual sku's and knowing rewind will back them up and show when the item was changed is a huge peace of mind- thanks

ste...com

Aug 23, 2017  on Bigcommerce

Easy + it works = peace of mind - We've just finished the week trial and have used it to restore several mistakes when updating photos or descriptions. No stress, just go to your apps, click Rewind and look in your vault - the most recent work is right there. Open what you need, see the timeline and click the version you want - no more worry! Each and every item is backed up in real time as any change is made - inventory changes from staff or orders, updates to the item or anything else. Your entire site is backed up daily as well. This is what peace of mind looks like!

sal...com

Aug 09, 2017  on Bigcommerce

Safety Net - This app gives me the peace of mind to know we have a safety net in case of hackers or any data problems down the road.

kcr...com

Jul 30, 2017  on Bigcommerce

Brings Peace of Mind - After losing info, I got Rewind and for $5 a month, I worry no more. That will never happen again! Thanks Rewind!

dar....au

Jul 19, 2017  on Bigcommerce

Simple. Effective. Affordable. - Plug, Pay and Play. Peace of mind in just a few minutes.

cor....au

Jul 16, 2017  on Bigcommerce

Peace of mind - Great to know that our key information is being backed up automatically! Incredibly easy to install and very helpful team. Thanks!

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