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Customer reviews: Rewind Backups

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The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (634)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

meh...com

Jun 27, 2018  on Bigcommerce

Great Service! - Rewind did an amazing job helping me fix the issue. HUGE shout out to their Tech Wizard (official title) for being great.They helped me go over all the different issues we ran into. It tooka few tries but they went back over each piece of info to help us recover theUPCs we lost. They even went as far as to write a custom script to fill in the missinginformation. It was pretty brilliant.Appreciate the help guys. Hopefully wont need to be, but if anything does go wrong I know they'll be ready to help us in anyway again!

bon...com

Jun 25, 2018  on Bigcommerce

Worry Free Site Backup - We have many pages of content and photos as well as our products. We now have peace of mind knowing that if something should happen, Rewind is there to restore everything for us as well as the template! "Don't worry, be happy!"

all...net

Jun 22, 2018  on Bigcommerce

Great Product - Highly satisfied with the app great sense of security knowing we are protected.

gma...com

Jun 22, 2018  on Bigcommerce

Rewind Is For You - I know that I can sleep better at night knowing that Rewind is working and saving my BigCommerce data. I worked long and hard to get all my products posted and the thought of losing that information would be awful. Thanks Rewind - your product works great.

h2o...com

Jun 19, 2018  on Bigcommerce

Rewind Back Up System - I have not had to use any back up systems yet, but my back ups are showing as completed :) It is a relief to know that I can get back to my last backed up state if something goes wrong. Not to mention you can't beat the price.

sha...com

Jun 14, 2018  on Bigcommerce

Must have for BC store owners - This is the top of the list for must have apps for BigCommerce stores. Having been an owner / operator on BigCommerce platform since 2010, I can tell you backups of essential data and design elements has never been easy. Downloading CSV files, exporting theme templates, writing scripts to attempt to automate this...and maintaining / updating those processes as BigCommerce evolves. Nightmare. Inefficient and not dependable.Rewind is a simple and thoughtless solution...especially with the recent addition of theme customization backups. WIth Rewind, you can now have a daily snapshot of essential data relating to products, customers, orders, web page content and theme customizations. Can't believe this is not already part of BigCommerce platform.

sha...com

Jun 14, 2018  on Bigcommerce

Must have for BC store owners - This is the top of the list for must have apps for BigCommerce stores. Having been an owner / operator on BigCommerce platform since 2010, I can tell you backups of essential data and design elements has never been easy. Downloading CSV files, exporting theme templates, writing scripts to attempt to automate this...and maintaining / updating those processes as BigCommerce evolves. Nightmare. Inefficient and not dependable. Rewind is a simple and thoughtless solution...especially with the recent addition of theme customization backups. WIth Rewind, you can now have a daily snapshot of essential data relating to products, customers, orders, web page content and theme customizations. Can't believe this is not already part of BigCommerce platform.

mys...com

Jun 14, 2018  on Bigcommerce

So far So Good - This app gives me the peace of mind needed. I hope I never have to use it but glad it is there if I do.

adm...com

Jun 12, 2018  on Bigcommerce

Rewind App - Excellent product, works well and the support staff are great.

rus...com

Jun 12, 2018  on Bigcommerce

Rewind Backup - Really easy to install on our store, easy to maintain and works perfectly in the background, I hope we don't have to use it much but if we do I feel safe knowing it's there when we need it.

spo...com

Jun 11, 2018  on Bigcommerce

Rewind - Very useful application when the need arrives. No bug, works fine. I highly recommend it.

ref...com

Jun 10, 2018  on Bigcommerce

Rewind - I am using their service, and I find their service exseed my expectaion, they deliver what they advertise, and their customer service over my expectaion, from scal 1 to 10, I will give them 10. Good job.

che...com

Jun 09, 2018  on Bigcommerce

Rewind for Peace of Mind - After suffering through a website crash on a different platform, I'm so happy to have Rewind working in the background to protect our website without the need to remember to manually go through the BigCommerce backup process. Glad they have teamed up to create a great platform for our website!

sho...com

Jun 08, 2018  on Bigcommerce

Peace of Mind - Rewind has given us peace of mind. We sell custom furniture for your home and outdoor, and have over 3,000 products currently. The solid wood furniture has numerous options...especially the kitchen and dining category. It took ~6 months to get all of the coding/conditional logic written, so protecting this work was very important to us. The thought of it getting wiped out, and us having to start all over again was concerning. We know longer have to worry with Rewind. Customer service has been great. Would highly recommend them!

lau....au

Jun 08, 2018  on Bigcommerce

Very Easy to Use - Rewind saves me so much time. I used to back up every area of our website weekly, now, its done automatically behind the scenes. Its very easy and you dont need to worry about a thing. Having been hacked before (via another platform), I know the importance of having this back up, Its 100% worth it!

Matt Johnson

Jun 07, 2018  on Bigcommerce

Brainless BackUp - My Kinda' App - Rewind does exactly what they say they'll do. It could not be more simple than that. Install Instructions:1. Click Install.2. Pick a pricing tier that meets your biz.3. The folks at Rewind do the rest.Customer Service and Support has always been quick to respond via chat or email. Worth it for small to large businesses.

Matt Johnson

Jun 07, 2018  on Bigcommerce

Brainless BackUp - My Kinda' App - Rewind does exactly what they say they'll do. It could not be more simple than that. Install Instructions: 1. Click Install. 2. Pick a pricing tier that meets your biz. 3. The folks at Rewind do the rest. Customer Service and Support has always been quick to respond via chat or email. Worth it for small to large businesses.

Shannon Bertram

Jun 07, 2018  on Bigcommerce

So Far, So Good - Great Company To Work With! - Mike and the team have been great to work with so far. Installation went seamlessly and Rewind was very attentive and responsive to our questions when originally signing up. Hope we never need to use it, but we now know we are covered if a catastrophe strikes!

sal....us

May 29, 2018  on Bigcommerce

Rewind Works! - Pretty simple really, easy to install on our store, easy to maintain and works perfectly. No hassles with API, glitchy install or missing features. Correspondence was good and one price gets you everything. All in all, very very good.

and...com

May 21, 2018  on Bigcommerce

Works Great - The Big Commerce platform does not allow for website backups. Each month we were manually exporting customers, orders and products. There is no good way in Big Commerce to backup web pages or content. Rewind backs up the entire website automatically so we no longer have to worry about nightmare scenarios with our website.

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