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Customer reviews: Rewind Backups

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The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (634)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

Michael Silbaugh

Sep 07, 2018  on Bigcommerce

Rewind - Great support, take away worry.

adm....au

Sep 06, 2018  on Bigcommerce

Rewind review - To be fair, I've been fortunate not to have to restore our website so I can't comment on how efficiently Rewind would go about. What I can say however is that, like most retailers, I have enough on my plate and knowing our website is automatically backed up every night is one BIG concern taken off that plate. I really appreciated the simplicity of the setting up and judging by the comments from those few unfortunate website owners who did need to restore, I feel confident.

dsb...com

Aug 28, 2018  on Bigcommerce

Peace of mind - I got this app recommended from a person from BigCommerce. just knowing I have the app gives me peace of mind.

poo...com

Aug 27, 2018  on Bigcommerce

Rewind - Reasonable Reliable website back up easy to use as well

cas...com

Aug 22, 2018  on Bigcommerce

Good to know - Its good to know someone has your back in case anything goes down. Any lost data could be very costly so this is good insurance.

nat...com

Aug 18, 2018  on Bigcommerce

So nice to have this! - So great to have this for a peace of mind. In addition, it organizes all of its logs by products, customers, orders, etc so if you need to backtrack the history of something it's very easy to find the logs through Rewind. Very happy with it!

dar....ie

Aug 15, 2018  on Bigcommerce

Very Satisfied - Very happy with the rewind app we are using on our store www.beautyfeatures.ie. After a serious data corruption issue it give great peace of mind to know that our critical data is protected

ala....au

Aug 13, 2018  on Bigcommerce

Great app with awesome support! - We have such a great peace of mind knowing there is an app accountable for backing up and "rewinding" our store.

Ben Greenaway

Aug 07, 2018  on Bigcommerce

Didn't know Big Commerce didnt back up - We had an issue with a Theme update and didn't know big commerce wasn't backed up. I think this is very poor from big commerce . How many of their sites do not know from reading the reviews. We were luck in that the recovery was quick and easy. If we ran big commerce we would ensure all sites are backed up and include it in the price. Until they do this we use rewind.

bri...com

Jul 30, 2018  on Bigcommerce

Set it and forget it - I installed this app when I realized that all of my hard work on my store is in constant jeopardy without it. I was hiring a contractor that I didn't quite trust to do some work in my store. Without a backup, years of work and thousands of dollars of investment can be wiped out by an incompetent or unscrupulous person allowed into your store to simply make a small change. After speaking with BigCommerce I realized my exposure and decided to make a very small investment to protect myself. Frankly, I was disappointed, BigCommerce doesn't provide backup as part of their platform. Getting Rewind up and running was as simple as I could have hoped for. My intent was to use it to create a backup, let this guy do his work, and then to cancel. The cost is so affordable though, I decided to keep Rewind. I literally do nothing and my store remains protected. You never think about data loss until you have it, then you go scrambling for those backups (if you have them). I was prompted by Rewind to write a review, so I went in and looked. It's nice to see that the backups are occurring automatically. Other than my monthly billing from Rewind, I don't have to think about it- just what you want from backup software.

bri...com

Jul 30, 2018  on Bigcommerce

Set it and forget it - I installed this app when I realized that all of my hard work on my store is in constant jeopardy without it. I was hiring a contractor that I didn't quite trust to do some work in my store. Without a backup, years of work and thousands of dollars of investment can be wiped out by an incompetent or unscrupulous person allowed into your store to simply make a small change.After speaking with BigCommerce I realized my exposure and decided to make a very small investment to protect myself. Frankly, I was disappointed, BigCommerce doesn't provide backup as part of their platform. Getting Rewind up and running was as simple as I could have hoped for. My intent was to use it to create a backup, let this guy do his work, and then to cancel.The cost is so affordable though, I decided to keep Rewind. I literally do nothing and my store remains protected. You never think about data loss until you have it, then you go scrambling for those backups (if you have them).I was prompted by Rewind to write a review, so I went in and looked. It's nice to see that the backups are occurring automatically. Other than my monthly billing from Rewind, I don't have to think about it- just what you want from backup software.

hun...com

Jul 23, 2018  on Bigcommerce

Wish I had this BEFORE the data loss - These guys are great to work with, still new to the app but the peace of mind is immeasurable. Wish there was more support for complex rules restoration, but thats a limitation of BC, not Rewind. In fact they are working with BC to push the envelope on those kinds of things. Data loss is going to happen, it's just a matter of if you are prepared for it or not - this is the best insurance policy against that.

hun...com

Jul 23, 2018  on Bigcommerce

Wish I had this BEFORE the data loss - These guys are great to work with, still new to the app but the peace of mind is immeasurable. Wish there was more support for complex rules restoration, but thats a limitation of BC, not Rewind. In fact they are working with BC to push the envelope on those kinds of things.Data loss is going to happen, it's just a matter of if you are prepared for it or not - this is the best insurance policy against that.

nat....us

Jul 17, 2018  on Bigcommerce

Peace of mind and great service - We are relatively new to Rewind, but have already benefited from the peace of mind knowing we won't lose important listing and order data! The number of SKUs in our store has grown much more rapidly than expected, so every day I am even less able to protect my data. That's where Rewind comes in - I can keep rapidly growing my store without being slowed down by coming up with and executing my own backup protocol. I love the freedom to focus on growth! Thank you Rewind. And yes, I have found customer service to be courteous, friendly, and concerned about meeting the needs of my business. Thank you!

inf...net

Jul 16, 2018  on Bigcommerce

This is an excellent site - This is a pretty awesome site. It does exactly what it says it is supposed to do.

tim...com

Jul 16, 2018  on Bigcommerce

Auto Backup - We had auto backups with our previous platform, and it was discouraging to see that it wasn't included with big commerce out of the box. I'm glad that someone came up with a backup feature independently.

bsm...com

Jul 12, 2018  on Bigcommerce

Peace of Mind - We have a large e-commerce site and it gives me comfort that we're backed up, and that if we make a mistake when changing the site, there is a backup available to restore things properly. Installation and "use" are very easy for a non-technical guy like me.

Phil Grant

Jul 11, 2018  on Bigcommerce

Rewind security - I have had rewind for a while and have never used used it or had to use it, it is the most hands off of any of the heaps of integrations we run meaning we feel secure that if one day we need it we can find what is lost! Phil Grant NZNC

bil...com

Jul 08, 2018  on Bigcommerce

Excellent App that let's me know I'm fully backed up! - Have been on Bigcommerce for 4 years now and have always wanted a fully-automatic backup. With Rewind we have that! Were there ever a technical glitch in the cloud, I would otherwise have no way to recreate the site, with customizations, other than to start all over! Very happy and feel secure.

meh...com

Jun 27, 2018  on Bigcommerce

Great Service! - Rewind did an amazing job helping me fix the issue. HUGE shout out to their Tech Wizard (official title) for being great. They helped me go over all the different issues we ran into. It took a few tries but they went back over each piece of info to help us recover the UPCs we lost. They even went as far as to write a custom script to fill in the missing information. It was pretty brilliant. Appreciate the help guys. Hopefully wont need to be, but if anything does go wrong I know they'll be ready to help us in anyway again!

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