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Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

jaa...com

Apr 14, 2018  on Bigcommerce

Simple and cost effective - So far does just what is advertised. No worries this is taken care of.

der...com

Apr 13, 2018  on Bigcommerce

Does what it says - We have, thankfully, never had to call on the backup, but I love the peace of mind that comes with having one.

Jas...com

Apr 13, 2018  on Bigcommerce

Top Notch Back-up - Amazing app, easy to install & use. Offers peace of mind that everything is backed up.

gla...com

Apr 12, 2018  on Bigcommerce

Worry-free solution - It was easy to Install. Rock-solid performance.

jef...com

Apr 12, 2018  on Bigcommerce

At ease, we have Rewind - Hope we never need you, but really glad to have you on our team. Easy to use and great customer service.

dep...com

Apr 12, 2018  on Bigcommerce

Great Communication from this company - Having an automatic backup give me peace of mind. The Rewind team are great communicators also.

inf....au

Apr 12, 2018  on Bigcommerce

Rewind Is A Must - Fancaps, trusts Rewind to backup our store and its products, ensuring our assetts are protected. Rewind is a brilliant App which we trust, highly recommend and speak very highly of. Super efficient and dead simple to operate and to establish the content being backed up. Its rather simple, click, register and enjoy piece of mind that Rewind has you protected. Highly Recommend.

ord...com

Apr 12, 2018  on Bigcommerce

The best backup solution for BC stores. - Rewind will really give you a peace of mind. Everything is automatically backed up. It's also super easy to restore to earlier version of anything in your store. We just love it! A++++ to the developers of this app.

tra...com

Apr 12, 2018  on Bigcommerce

Great piece of mind! - Its great knowing that I will always have a reliable backup if I screw something up! Thanks Rewind!

tob....uk

Apr 12, 2018  on Bigcommerce

Peace of Mind - This app is easy to use and leaves us with peace of mind that anything can be fixed. Awesome product.

bme...com

Apr 12, 2018  on Bigcommerce

Rewind - Solid App that is easy to use with excellent customer service.

Horacio Ruiz

Apr 12, 2018  on Bigcommerce

Happy to know we're covered - We've never had to backup but it's great to have Rewind backing us up. I can't imagine the amount of work that would have to be invested again with no backups. Totally necessary!

mcn...com

Apr 12, 2018  on Bigcommerce

Install Once...Backup Forever - The installation process is painless. Although we have not had to restore, it's nice to know our most current data is always backed up. I would recommend Rewind to any Big Commerce user.

jas...com

Apr 02, 2018  on Bigcommerce

Incredibly Simple - The setup was so easy. We needed to make some changes to our database and at the last minute found rewind to back everything up. So far we having had to restore any part of our store, but its great to know rewind has our backups, just in case the time ever comes.

jac...com

Mar 26, 2018  on Bigcommerce

Amazing install - Took 30 seconds to install - no kidding. Spoke to customer support to get the story behind the story. There is none! They really know what they are doing. Totally seamless.

rob...com

Mar 19, 2018  on Bigcommerce

Everyone Needs This App - We signed up with Rewind and couldn't be happier. Rewind Backups provide the critical business function that every business needs in today's unpredictable technical environment.

eth...com

Mar 07, 2018  on Bigcommerce

Saves a lot of time - We've had to use this a few times - saves a big headache. The backups run seamlessly without any real setup required.

sal...com

Mar 06, 2018  on Bigcommerce

Rewind - Great features.

cro...com

Mar 02, 2018  on Bigcommerce

Great Backup Service - I use this app to have a daily backup and prevent losing data

ste...com

Mar 02, 2018  on Bigcommerce

Backups you can count on - It's a piece of mind knowing everything is backed up.

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