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Customer reviews: Rewind Backups

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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

ref...com

Jun 10, 2018  on Bigcommerce

Rewind - I am using their service, and I find their service exseed my expectaion, they deliver what they advertise, and their customer service over my expectaion, from scal 1 to 10, I will give them 10. Good job.

che...com

Jun 09, 2018  on Bigcommerce

Rewind for Peace of Mind - After suffering through a website crash on a different platform, I'm so happy to have Rewind working in the background to protect our website without the need to remember to manually go through the BigCommerce backup process. Glad they have teamed up to create a great platform for our website!

sho...com

Jun 08, 2018  on Bigcommerce

Peace of Mind - Rewind has given us peace of mind. We sell custom furniture for your home and outdoor, and have over 3,000 products currently. The solid wood furniture has numerous options...especially the kitchen and dining category. It took ~6 months to get all of the coding/conditional logic written, so protecting this work was very important to us. The thought of it getting wiped out, and us having to start all over again was concerning. We know longer have to worry with Rewind. Customer service has been great. Would highly recommend them!

lau....au

Jun 08, 2018  on Bigcommerce

Very Easy to Use - Rewind saves me so much time. I used to back up every area of our website weekly, now, its done automatically behind the scenes. Its very easy and you dont need to worry about a thing. Having been hacked before (via another platform), I know the importance of having this back up, Its 100% worth it!

Matt Johnson

Jun 07, 2018  on Bigcommerce

Brainless BackUp - My Kinda' App - Rewind does exactly what they say they'll do. It could not be more simple than that. Install Instructions:1. Click Install.2. Pick a pricing tier that meets your biz.3. The folks at Rewind do the rest.Customer Service and Support has always been quick to respond via chat or email. Worth it for small to large businesses.

Shannon Bertram

Jun 07, 2018  on Bigcommerce

So Far, So Good - Great Company To Work With! - Mike and the team have been great to work with so far. Installation went seamlessly and Rewind was very attentive and responsive to our questions when originally signing up. Hope we never need to use it, but we now know we are covered if a catastrophe strikes!

sal....us

May 29, 2018  on Bigcommerce

Rewind Works! - Pretty simple really, easy to install on our store, easy to maintain and works perfectly. No hassles with API, glitchy install or missing features. Correspondence was good and one price gets you everything. All in all, very very good.

and...com

May 21, 2018  on Bigcommerce

Works Great - The Big Commerce platform does not allow for website backups. Each month we were manually exporting customers, orders and products. There is no good way in Big Commerce to backup web pages or content. Rewind backs up the entire website automatically so we no longer have to worry about nightmare scenarios with our website.

gra....nz

May 18, 2018  on Bigcommerce

Rewind - A great App that is easy to install and then does it thing automatically. Deleted products are there when you need them, and with just a few clicks they can be restored.

mrb....uk

May 14, 2018  on Bigcommerce

Rewind Backup No Sweat and Peace of Mind - Set it up and leave it to work...Does what it says it will with no effort and very little cost. Well worth it, many thanks and keep up the great work!

wid...com

May 11, 2018  on Bigcommerce

Backing up my Site - Seems to work seamlessly. I haven't had to use the backup yet and hopefully will not. It does provide peace of mind.

inf...com

May 11, 2018  on Bigcommerce

Great - I don't think it could have been any easier to set this up. Our first backup was running within a few minutes. Haven't had to have any more interaction with the app since then - it just runs in the back ground. Hope I never need to use the restore feature but it is great to know it is there!

web...com

May 11, 2018  on Bigcommerce

Perfect piece of mind - It's kinda hard to review a product you've never really had to use, but that's a good thing when it comes to Rewind. We have over 5000 sku's and having Rewind gives us comfort that all of our info is there if we need it. Simple to implement and piece of mind. What's not to like?

ada....uk

May 03, 2018  on Bigcommerce

Smooth, fast, efficient - Excellent, effective service. Detailed archives give us peace of mind and allow changes to be made with confidence.

phi...com

Apr 27, 2018  on Bigcommerce

backup - So far so good, have not had to use rewind but hopefully when I do its all there

cyb...com

Apr 23, 2018  on Bigcommerce

rewind - a must have app.if or when you screw up you know everything will be ok!!!!!!!!!

sea...com

Apr 18, 2018  on Bigcommerce

Great Service - Great to have this service, Rewind backup every time you update or change the data in all different areas that help you to go back to different versions in the past.

ste...com

Apr 17, 2018  on Bigcommerce

Nice to have this service - Both the installation and the Rewind platform was very easy to install and use. Having the Rewind platform gives me great comfort in case data is lost. I haven't had any data lost yet but it's good to know I can easily get the data back using the Rewind app.

exe...com

Apr 16, 2018  on Bigcommerce

Review - It is nice to know that my site and all of my hard work are backed up daily without a problem. One less thing to be concerned with and there is comfort in knowing that a back-up exists should it be needed. The Rewind team is also very approachable and responsive to questions and concerns. Thank you for your product!

cha...com

Apr 14, 2018  on Bigcommerce

Backups are IMPORTANT - Does what it says, seems very effective and as a techie, I definitely appreciate a good backup!

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