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Customer reviews: Rewind Backups

Develop by Verified

The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (634)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

cohort

Dec 27, 2018  on Bigcommerce

Set it and forget it - Installed rewind a couple months ago on both our cohort.ca and cohort.us stores and really happy how simply set-up was and how well it works. Management was also very interested in what we thought about the product and what we would like to see re new products and services. UPDATE: I was disappointed to learn the restore process when you need it is SUPER MANUAL so don't expect it to restored in a few minutes or even a couple hours. That said, the restore experience was excellent and returned my products to the desired and expected state.

cohort

Dec 27, 2018  on Bigcommerce

Set it and forget it - Installed rewind a couple months ago on both our cohort.ca and cohort.us stores and really happy how simply set-up was and how well it works. Management was also very interested in what we thought about the product and what we would like to see re new products and services.UPDATE: I was disappointed to learn the restore process when you need it is SUPER MANUAL so don't expect it to restored in a few minutes or even a couple hours. That said, the restore experience was excellent and returned my products to the desired and expected state.

joh...com

Dec 27, 2018  on Bigcommerce

Review - Great backup app to keep your website backed up at all times. Runs automatically and so far it has been perfect.

ssi...com

Dec 26, 2018  on Bigcommerce

Review - Excellent product to keep you securely backed up

dav....is

Dec 20, 2018  on Bigcommerce

Tried and Tested! - Really helpful team, so far we have only had to do a restore once and the team were very helpful and had us up and running again in a short period. We would recomend this app.

hel...com

Dec 20, 2018  on Bigcommerce

Great App - We really like this app. the price is right and you just set it and forget it. We have had it installed for a few months and have had no issues at all.

cal...com

Dec 19, 2018  on Bigcommerce

Rewind Review - Great peace of mind knowing all of my valuable information and data is backed up in case something happens. My business is nothing without our website, so using Rewind was a no-brainer.

htu...com

Dec 15, 2018  on Bigcommerce

Inexpensive and Easy To Use - I love this system, very easy to use and seemingly integrated into Big Commerce

Trevor Petty

Dec 10, 2018  on Bigcommerce

Inexpensive Peace of Mind - We have been using Rewind for a couple of months now and, so far, no issues. Peace of mind is what its all about and I'm definitely getting my money's worth.

sbs...com

Dec 06, 2018  on Bigcommerce

Tremendous Time Saver! - This app is absolutely worth the few bucks per month they charge. It was such a hassle to do the backups manually with the CSV files. I never knew if I got it or not. Now it's worry-free for me and no longer a dreaded item on my to-do list! As long as I have my online store, I will be using this app!

dar...com

Nov 05, 2018  on Bigcommerce

Excellent Peace of Mind - A cost effective, efficient back up system. We haven't had to perform any restores yet thankfully, however, it really does give us great peace of mind to know our website is protected, especially when developers are performing edits. Thanks for a great product!

gmo...com

Nov 02, 2018  on Bigcommerce

Put our mind to ease - This is a great app in the fact that it puts our mind at ease knowing that there are backups of our changes. We are constantly adding new product and making changes on the website and it is great knowing that should there be a problem that a backup is available for us to go back to. They backup the changes within a couple of minutes after we have made the change. Would highly recommend this app to everyone! Thank you Rewind for a great product.

kir...com

Oct 18, 2018  on Bigcommerce

Very convenient - Nice app. As we got our store setup and products configured, it was really nice to be able to conveniently go back to previous versions as we changed our mind on things. I would love to see them add the ability to send me those archives so I can have them onsite or backed up at my location. I would also love to see them add the ability to back up StoreA and restore that to StoreB therefore easily making a TEST or DEVELOPMENT version of a store.

jmu...com

Oct 16, 2018  on Bigcommerce

5 Stars - Works flawlessly. Gives us peace of mind that we have a backup should there be a glitch. The company's friendly and knowledgeable customer service and support is an added bonus.

Ed Dobrzenski

Oct 01, 2018  on Bigcommerce

Great APP - Excellent app! Great peace of mind to have all your products and settings backed up.

dea...com

Oct 01, 2018  on Bigcommerce

Great App - Excellent Service - Great app, easy to install and use, very fast and friendly support.

drd...com

Sep 29, 2018  on Bigcommerce

Rewind App - Very happy so far. Installation was smooth. Have not needed to restore from a backup yet, and hopefully never will, but the peace of mind is worth the very reasonable monthly cost.

adm...com

Sep 27, 2018  on Bigcommerce

Good to have a backup that works - I've had storage failures on other platforms and it is great to have this app to protect our investment. The feature set provides granular partial recovery, which is better than some backup products which are all or nothing.

jaf...com

Sep 24, 2018  on Bigcommerce

This is a MUST App - No kidding. Just install and pay for this App. You never know when you will need the backup. It's another insurance you need period.

bry...com

Sep 18, 2018  on Bigcommerce

Wonderful App and Support - Recently, we lost most of our products and are so thankful we thought ahead to bank them up with Rewind. They were able to restore our items to our site in the way they appeared prior to the issue occurring. They also have knowledgeable and pleasant support staff. I highly recommend this app, just in case you need it (you never know). Thanks again Rewind!

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