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Customer reviews: Rewind Backups

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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

ide...com

Apr 03, 2019  on Bigcommerce

worry free! - Have not needed to actually "use" it yet and I hope we won't have to but it prevents us from worrying about accidentally making a big change that will mess up the whole site!

sal....au

Apr 03, 2019  on Bigcommerce

Peace of mind! - Having previously deleted about 500 product images accidentally , I immediately got Rewind and I now have the comfort to know that I will never have this happen again.It's worth every cent!

kri...com

Apr 02, 2019  on Bigcommerce

Happy with service - Happy to have this service! It gives us peace of mind to know our shop is backed up.

BCAPI User Do Not Delete

Apr 01, 2019  on Bigcommerce

Rewind Backup for the Win! - Rewind Backup seamlessly backups our store with zero interruptions. It's great to know if a data loss occurs. Rewind has our back. We highly recommend Rewind Backup.Cory GriffinBusiness Development/ Marketing

kir...com

Apr 01, 2019  on Bigcommerce

Great App - This is a great app that has help on more than one occasion. I like how I was able to view a specific page on our store and see the information for that time period. It helped us to isolate and solve a problem with our design.

sal...com

Mar 29, 2019  on Bigcommerce

Rewind Backups Review - Great Service. Having a total backup of my store is very important.

ste....au

Mar 28, 2019  on Bigcommerce

Rewind - Great insurance in case of a Big Commerce meltdown. Set aside and forget. Haven't had to use yet, but looks good and super easy to use.

gen...com

Mar 22, 2019  on Bigcommerce

Good as Quick Customer Service Response Time - As good as perfectly, such as it's perfectly in order and lots of people in loving, caring relationships have it, rewind as perfectly secure, it will feel secure to internet way, in a manner online store perfectly way that could be better.

dov...net

Mar 09, 2019  on Bigcommerce

Rewind - So far, so good! We are new subscribers to the Rewind service and it appears to be working perfectly. I've been checking that changes are being properly recorded and thus far all looks good. We haven't needed to restore yet, but I certainly sleep better at night knowing that if I need to restore something that now it is possible. Can't believe that BC doesn't provide back up; it's an absolute necessity in my opinion.

mar...com

Mar 08, 2019  on Bigcommerce

Rewind for Big Commerce - We just signed up for Rewind. It had good reviews and I always worried about what would happen if we lost our data. Very easy to set up and support was quite helpful. I hope I'll never need it but nice to know it's there.

Ageless Herbs

Feb 19, 2019  on Bigcommerce

Quick Customer Service Response Time - I have been selling organic Chinese herb supplements online for over a decade. I was shocked to find out that BigCommerce did not have cloud backup for my store some years back when all of my meta descriptions disappeared from my site. I have hundreds of pages of content, so re-writing all of those meta-descriptions was painful. Today I managed to erase my home page content. Luckily, I had already installed Rewind. I contacted them with my dilemma and my homepage was re-instated in no time. It is a must-have for your Bigcommerce store if you have any time invested in developing your product pages and content web pages.

Jeremy Patience

Feb 19, 2019  on Bigcommerce

Backup - We haven't used it yet but it seems like it is keeping an accurate backup with automatic updates to our back up file.

pet...com

Feb 15, 2019  on Bigcommerce

Worked as it should in time a need - The app Rewind worked exactly the way it should and I was very happy to have it. A staff member made an error that effected over 100 items at once. Rewind was always looked at as a necessary but questionable expense until an event happens and you have to have it. In the end we are very happy with it the app and the teams help in a desperate time of need.

Customer Service

Feb 13, 2019  on Bigcommerce

Rewind - Great app a must have for peace of mind. Thank you

cap...com

Feb 05, 2019  on Bigcommerce

Rewind Backups is very easy to set up - Really did not have to do anything and Rewind Backup was up and running. A great feeling knowing Rewind has got your back, especially after losing 100s of listings on two other shopping sites (no longer on those sites since their site's only help was for me to relist them all from scratch).

chr...com

Jan 31, 2019  on Bigcommerce

Must have for all BigCommerce store owners - I love the peace of mind of knowing all of our store configuration is protected. I hope I never have to use it but it would be a life saver if we accidentally deleted a category or product.

ken....nz

Jan 30, 2019  on Bigcommerce

Rewind Backup - This product is amazing, you set it up and forget about it, till you need it. :) Customer service is fast and questions answered very quickly. Great value for money. Keep up the good work.

tre...com

Jan 23, 2019  on Bigcommerce

Rewind Is Great!!! - The response and customer service with this service is amazing. This is a must have for any BigCommerce store. Saves you a lot of time and heart ache. Thanks again

Chrensil Boutique

Jan 22, 2019  on Bigcommerce

Great and affordable - This is a must have software.. can't imagine loosing all of my hard work. Thank you for making it very affordable for new business owners like myself.

jay...com

Jan 22, 2019  on Bigcommerce

Rewind Review - April 2020I unintentionally deleted my weekly report from Rewind . . . so I called and talked to Annie. She recreated the data for me, which was not a usual kind of customer service request. She was persistent and made me a very happy customer.Rewind is an essential business tool with simply great functionality and great customer service.Five Star Rating!!!!!April 2019I recently signed up for the Rewind app for my website. I had some minor problems getting the account established . . . but Sarah, the Rewind Support Wizard, got everything ironed out for me in a couple of days. It was a good experience in conflict resolution. She handled it very professionally. All companies and all humans make mistakes. One way to measure the real value of a supplier/vendor relationship is how well they perform when a conflict crops up. If it is a good experience, you know that you can trust them to be there when you really need them in a disaster. I endorse Sarah and Rewind. Since the app start-up, it's been hands-off and peace-of-mind for me. It is a maintenance free proposition.

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