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Customer reviews: Rewind Backups

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The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (634)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

jes....uk

Oct 21, 2024  on Bigcommerce

Helpful & Easy to Use - We use this service as a contingency plan. Setup was not quite as straight forward as it should have been, as it was setup under our developer's name. There were data privacy concerns with this, and the Rewind staff helped swiftly resolve the issue with minimal fuss. Good support when required.

ben...com

Oct 15, 2024  on Bigcommerce

Helpful staff, reliable backups - We have only had to use the actual backup function one time several years ago for a bit of product data that was lost, but it was very simple to retrieve the data from Rewind. Since then, I have just been happy to have the backup available just in case. For the peace of mind, it is absolutely worth the money. The staff is also very helpful and fast to respond to issues and questions.

ben...com

Oct 15, 2024  on Bigcommerce

Helpful staff, reliable backups - We have only had to use the actual backup function one time several years ago for a bit of product data that was lost, but it was very simple to retrieve the data from Rewind. Since then, I have just been happy to have the backup available just in case. For the peace of mind, it is absolutely worth the money. The staff is also very helpful and fast to respond to issues and questions.

adm...com

Oct 06, 2024  on Bigcommerce

Brittney @ Rewind Customer support was fantastic - Brittney at rewind customer support was extremely helpful dealing with a few issues and very prompt in her replies ,I am confident if I had issues in the future they would be dealt with in the same manner.

ric...com

Sep 20, 2024  on Bigcommerce

Support is great - I was actually amazed at the fullness of the responses I received to my questions.It looks, so far that Rewind may be all I need to backup my website on BigCommerce.

ric...com

Sep 20, 2024  on Bigcommerce

Support is great - I was actually amazed at the fullness of the responses I received to my questions. It looks, so far that Rewind may be all I need to backup my website on BigCommerce.

pat....au

Sep 09, 2024  on Bigcommerce

great service - Bianca was very helpful and prompt and was able to assist with or account. Customer Service at Rewind is extremely good!

mau...com

Sep 09, 2024  on Bigcommerce

Customer Service - Brittney at Rewind Backups was great. Quick to respond to my issue and took care of it immediately. Their service brings peace of mind and is so easy. Thank you!

pbu...com

Sep 03, 2024  on Bigcommerce

Customer Service - Great customer service and great service.

con...lus

Sep 01, 2024  on Bigcommerce

Great Service, Awesome Support - The title says it all. In this day and age, anyone not being proactive and backing up their business files, site, and service are taking an enormous risk to their livelihood. Rewind Backups are incredeibly reliable and the support is fantastic. Today was no exception with a support request to Brittney, who resolved my issue fast, and completely.

pam...com

Sep 01, 2024  on Bigcommerce

Great protection and Service - Love this app. We've been using it for over 3 years. Brittney and her team are quick to answer our questions.

jim...com

Aug 31, 2024  on Bigcommerce

Outstanding support and app - I thought my company was a leader in support but Britteny at Rewind Backups is as good as us and if I ever need anybody that's good I might make her an offer. We had a small problem and she fixed it immediately.

ant...com

Aug 28, 2024  on Bigcommerce

back ups - Needed a copy of the back up. they got back to me quickly and they need to put it into json file so it will take a little bit to get but thats fine. Would be nice if there was a spot to just download it on the app. im sure they will integrate this at some point. Thank you!

a.s....au

Aug 23, 2024  on Bigcommerce

Peace of mind and great support - The team at Rewind are extremely professional and supportive. Would recommend.

emi...com

Aug 15, 2024  on Bigcommerce

Very helpful - Gives us peace of mind and were very helpful in facilitating an additional request.

fre...com

Aug 08, 2024  on Bigcommerce

Works as expected - Great support - When we inadvertently deleted some html code on our site, Rewind allowed us to access it very easily. Customer support was very helpful. And the company honors its word.

sal....uk

Jul 24, 2024  on Bigcommerce

Life saver when you need it - Rewind saved the day. After an incident with a developer who broke our Stencil theme on a Friday afternoon and wasn't responding, we were able to quickly roll back to a Stencil theme version shortly beforehand and avoid a weekend sales meltdown. The interface was easy to use and got the job done when it was emergency time!

son...com

Jul 23, 2024  on Bigcommerce

Customer Support - I had a question about our account and used the customer support portal. I immediately got instructions from a customer support analyst (Brittney) with step-by-step instructions that answered my question. She also said to reply to her email, and she would confirm everything was correct on their end. Rewind Backup is a great product, and it appears their customer service is just as good.

son...com

Jul 23, 2024  on Bigcommerce

Customer Support - I had a question about our account and used the customer support portal. I immediately got instructions from a customer support analyst (Brittney) with step-by-step instructions that answered my question. She also said to reply to her email, and she would confirm everything was correct on their end. Rewind Backup is a great product, and it appears their customer service is just as good.

cyn...com

Jul 19, 2024  on Bigcommerce

Helpful customer service - I reached out for customer support and received timely and helpful feedback. I also received follow-up emails to be sure our issue had been resolved. I was surprised at how quickly my issue was fixed. Brittney did a great job assisting me. Thank you.

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