Helpful & Easy to Use - We use this service as a contingency plan. Setup was not quite as straight forward as it should have been, as it was setup under our developer's name. There were data privacy concerns with this, and the Rewind staff helped swiftly resolve the issue with minimal fuss. Good support when required.

Helpful staff, reliable backups - We have only had to use the actual backup function one time several years ago for a bit of product data that was lost, but it was very simple to retrieve the data from Rewind. Since then, I have just been happy to have the backup available just in case. For the peace of mind, it is absolutely worth the money. The staff is also very helpful and fast to respond to issues and questions.

Helpful staff, reliable backups - We have only had to use the actual backup function one time several years ago for a bit of product data that was lost, but it was very simple to retrieve the data from Rewind. Since then, I have just been happy to have the backup available just in case. For the peace of mind, it is absolutely worth the money. The staff is also very helpful and fast to respond to issues and questions.

Brittney @ Rewind Customer support was fantastic - Brittney at rewind customer support was extremely helpful dealing with a few issues and very prompt in her replies ,I am confident if I had issues in the future they would be dealt with in the same manner.

Support is great - I was actually amazed at the fullness of the responses I received to my questions.It looks, so far that Rewind may be all I need to backup my website on BigCommerce.

Support is great - I was actually amazed at the fullness of the responses I received to my questions. It looks, so far that Rewind may be all I need to backup my website on BigCommerce.

great service - Bianca was very helpful and prompt and was able to assist with or account. Customer Service at Rewind is extremely good!

Customer Service - Brittney at Rewind Backups was great. Quick to respond to my issue and took care of it immediately. Their service brings peace of mind and is so easy. Thank you!

Customer Service - Great customer service and great service.

Great Service, Awesome Support - The title says it all. In this day and age, anyone not being proactive and backing up their business files, site, and service are taking an enormous risk to their livelihood. Rewind Backups are incredeibly reliable and the support is fantastic. Today was no exception with a support request to Brittney, who resolved my issue fast, and completely.

Great protection and Service - Love this app. We've been using it for over 3 years. Brittney and her team are quick to answer our questions.

Outstanding support and app - I thought my company was a leader in support but Britteny at Rewind Backups is as good as us and if I ever need anybody that's good I might make her an offer. We had a small problem and she fixed it immediately.

back ups - Needed a copy of the back up. they got back to me quickly and they need to put it into json file so it will take a little bit to get but thats fine. Would be nice if there was a spot to just download it on the app. im sure they will integrate this at some point. Thank you!

Peace of mind and great support - The team at Rewind are extremely professional and supportive. Would recommend.

Very helpful - Gives us peace of mind and were very helpful in facilitating an additional request.

Works as expected - Great support - When we inadvertently deleted some html code on our site, Rewind allowed us to access it very easily. Customer support was very helpful. And the company honors its word.

Life saver when you need it - Rewind saved the day. After an incident with a developer who broke our Stencil theme on a Friday afternoon and wasn't responding, we were able to quickly roll back to a Stencil theme version shortly beforehand and avoid a weekend sales meltdown. The interface was easy to use and got the job done when it was emergency time!

Customer Support - I had a question about our account and used the customer support portal. I immediately got instructions from a customer support analyst (Brittney) with step-by-step instructions that answered my question. She also said to reply to her email, and she would confirm everything was correct on their end. Rewind Backup is a great product, and it appears their customer service is just as good.

Customer Support - I had a question about our account and used the customer support portal. I immediately got instructions from a customer support analyst (Brittney) with step-by-step instructions that answered my question. She also said to reply to her email, and she would confirm everything was correct on their end. Rewind Backup is a great product, and it appears their customer service is just as good.

Helpful customer service - I reached out for customer support and received timely and helpful feedback. I also received follow-up emails to be sure our issue had been resolved. I was surprised at how quickly my issue was fixed. Brittney did a great job assisting me. Thank you.