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Customer reviews: Rewind Backups

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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

Jul 31, 2019  on Bigcommerce

Great Customer Support - We had a problem with our first restore and contacted customer support for help. I most say that they are great - they got on it ASAP and got use restored right away - Kaleigh in support was awesome! - great communications - always keeping us updated - great job!

bar...com

Jul 23, 2019  on Bigcommerce

Backup - We have just started with Big Commerce and are so happy knowing that all the data we have worked so hard putting in is safe. Thank you so much for your great APP.

Brett

Jul 18, 2019  on Bigcommerce

Rewind Backup - This is a must need for E-Commerce stores! Having an application that can backup your items can save you hundreds of hours if something goes wrong.

jbu...com

Jul 08, 2019  on Bigcommerce

Easy to Use and It Works - We only recently started using Rewind, but so far so good. Having the peace of mind to restore items or previous versions of our sites is well worth the price.

gwe...com

Jul 03, 2019  on Bigcommerce

Great App - This provides true peace of mind. We can only recommend it.

alw...com

Jun 25, 2019  on Bigcommerce

Love it! - Can you imagine having to rebuild your entire store with all its product descriptions and images if a computer crashes, and your store is lost? What a nightmare that would be! So get Rewind and rest easy. It is super easy to install, and Rewind makes restoration a piece of cake. We love knowing that Rewind has our store backed up. Worth every penny!

dbl....ca

Jun 20, 2019  on Bigcommerce

Rewind - So far this has been pretty much set and forget. I have the confidence that my backups are being looked after. Everyone should use this service.

OutdoorTrailCams

Jun 12, 2019  on Bigcommerce

Install and forget about it!! - So far so good. All we had to do was install and it's doing the all the work for us. We hope to never need it but we know it's there if we need it. That is if we don't really forget about it.

cmo...com

Jun 11, 2019  on Bigcommerce

Works Great - Saves you time from having to rebuild over and over due to a simple glitch.

pjr...com

Jun 10, 2019  on Bigcommerce

Works for me - Easy installation and gives us assurance that we can get live again very quickly in the event of disaster

inf...com

Jun 09, 2019  on Bigcommerce

Happy with our choice! - Rewind has given us a good piece of mind and reduced our anxieties every time we make structural changes to our platform. The installation is easy.

tyr....au

Jun 06, 2019  on Bigcommerce

Excellent backup sytem - We've been using Rewind for over a year and are very happy with the service.

bco...com

Jun 05, 2019  on Bigcommerce

Quick, convenient, and powerful - Setup is quick and easy, and it's always there when you need it. Whether you're restoring something that got deleted, or even just reviewing to see what your product pricing was six months ago, Rewind is the best and fastest backup app out there!

dkr...com

Jun 05, 2019  on Bigcommerce

Simple and good peace of mind - Coming from someone who has learned what it entails to recover with a back up, it would just be an absolute nightmare with out a backup because alot of work goes into setting up a store with all the settings, products, integrations, etc. I have always used a backup system and actually a dual backup system.

fis...com

Jun 03, 2019  on Bigcommerce

Awesome Product - Rewind Backup was a cinch to setup and has worked perfectly. Awesome Product, 100% Recommend!

dal....au

May 31, 2019  on Bigcommerce

Great Peace of Mind! - Lots of work and time goes into building a store and all its products. It's great to know that there is another automatic backup happening... just in case something ever goes wrong!

tri...com

May 27, 2019  on Bigcommerce

Peace of Mind - I haven’t had to use the service but having peace of mind knowing my site is safe is great!! Thank you for Rewind!

don...com

May 21, 2019  on Bigcommerce

important backup - As our site grows and expands it just gets more imperative to have daily backups to give peace of mind. Before Rewind, we did have an issue w/ site going down and it would have been such a timesaver to have had Rewind in place at that time, to be sure.

pet...net

May 12, 2019  on Bigcommerce

Spot On - Not had to use it yet but after an issue with import previous costing a loss and a lot of time wasted it this app is certainly a must have.

ste...com

May 05, 2019  on Bigcommerce

Rewind Works! - If it just saves you from one large mistake it's already worth it and that will eventually happen...

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