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Customer reviews: Rewind Backups

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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

mgr...com

Dec 04, 2019  on Bigcommerce

Rewind Review - Very Easy to get started and to set up, priced right, good support.

zoe...com

Dec 03, 2019  on Bigcommerce

Peace of Mind - What a great service! Rewind makes this so easy - I have total peace of mind knowing our site is regularly backed up. Thank you Rewind!

inf...com

Nov 22, 2019  on Bigcommerce

Fast & Easy - We recently started to back up our website with Rewind. It was quick & easy. Piece of mind is worth everything. Rewind does not take advantage of that need. It is very reasonable. Didn't have to think twice.

jus...com

Nov 14, 2019  on Bigcommerce

TYLER'S x Rewind - Rewind has really helped take the worry out of needing a trustworthy backup solution. Their implementation was quick and easy. They tie directly into BigCommerce and back up all of the information that would take a considerable amount of time for us to reconcile if we had a site issue or problem within our tech stack. This gives us piece of mind knowing that even if a mistake were made on our end, that we can simply revert back to a previous restore point and continue with business as usual with minimal downtime.

ric...com

Nov 11, 2019  on Bigcommerce

Everyone needs a backup - Gives us great peace of mind to have everything backed up as we make changes and add functionality to our site.

moo...com

Nov 01, 2019  on Bigcommerce

Super simple - If BigCommerce had a list of essential apps this should be #1. Setup was straightforward, using the service is simple, but it's the peace of mind it gives you from a wayward upload, mouse click or accidental change that is priceless. If you're on the fence of whether you need this or not, don't hesitate.

lar...com

Oct 15, 2019  on Bigcommerce

Rewind Setup - Just set it up a few days ago to back up our Big Commerce store. It was amazingly easy and seamless.This is the way Apps should be. Larry

bil...com

Oct 10, 2019  on Bigcommerce

Whew! - The night before last and employee was uploading some image updates. Stop me if you've heard this before, but he checked the "delete existing images" button and cleared nearly 56K images from our site. We were looking down the barrel of hundreds of hours of rework when Big Commerce mentioned using Rewind in the future. That is when the light bulb went on and I remembered, "Hey, I have that!". I had forgotten we had signed up months ago. Fast forward, an hour later all of our images were back and life was good again. Can't recommend it enough!

dav...com

Oct 06, 2019  on Bigcommerce

Saved Hundreds of Hours - I changed information on a product option. I did not know that a minor change would delete all data associated with the option. The option was assigned to 101 products. Each product had 5 UPCs associated with product variations. This changed caused 101 of our best selling products to be listed as out of stock. To manually update the 101 products would take hundreds of hours. I called the Rewind Staff and they restored the data within 2 hours, saving thousands of dollars in sales, and hundreds of hours for me. The APP paid for itself for years to come. The Rewind staff was OUTSTANDING to work with. In the strongest terms, I recommend Rewind.Second time Rewind saved me hundreds of hours. I uploaded a file with UPCs and GTINs listed in scientific notation. This one action changed thousands of 12 digit UPCs. I worked with BigCommerce to fix the problem. We could not resolve the problem with a second import, since the file I used had errors which could not be corrected. I ran a Rewind Restoration and that fixed the problem. Rewind has paid for itself twice over in the last 6 months. I love this application. 3 years ago, I deleting all of our product images during the Christmas Shopping Season. Unfortunately, we did not have rewind at that time. Me and another person worked 24 hours straight to restore the images, one by one. The most painful and embarrassing mistake I have made as a website administrator. I was doing a thousands things at one time and accidentally deleted the images...to this day, I don't know how I did it. Immediately following the Christmas rush, I added Rewind to our website. Best application decision I have ever made.

mat...com

Aug 25, 2019  on Bigcommerce

Great insurance - I love the ease of use of Rewind. And the fact that I don't have to worry. The pricing is fair as well!

sha...com

Aug 24, 2019  on Bigcommerce

Peace of mind insurance - Having peace of mind knowing my data won't be lost in the rare case of an attack on our website or unfortunate wipe-out of data? Priceless! Thank you for that!

sup...com

Aug 23, 2019  on Bigcommerce

Perfect App so you don't lose it! - It's so nice to know that all of my data is safe and secure for those "just in case" times. Thank you for taking care of this so I don't need to worry!

suz...com

Aug 19, 2019  on Bigcommerce

Review - Just signed up for Rewind and it's given us such peace of mind. Now I don't worry if anything happens to our site. In this day and age in the realm of ecommerce, this app is a must!

joh...com

Aug 19, 2019  on Bigcommerce

Customer Support - This is a great piece of mind app. It's simple to set up and gets to work immediately backing up your store. The customer service team, specifically Alyssa C, is 5*. I highly recommend the app and if you have a questions or concerns Alyssa and the team has got you covered.

one...com

Aug 11, 2019  on Bigcommerce

Rewind review - I am new to Rewind but already feel secure in knowing that my website contents can be restored in case of problems. I have had several websites through the past 13 years and know fully well the awful things that can happen to play havoc with a website. I am a BigCommerce customer and do not anticipate any problems with this website, but the small monthly fee for Rewind offers peace of mind that my business will run smoothly as long as I desire to keep working.

eca...net

Aug 09, 2019  on Bigcommerce

APP REVIEW - We have been using Rewind for a little over a month. The service is working smoothly and customer care is efficient and helpful.

val...com

Aug 07, 2019  on Bigcommerce

So intuitive - Rewind Backup has a very easy to use system for recovering all of my store's data, whether I had an issue with an individual product page or many products, or the entire store -- it's easy to access the backup database and find what I need.

cmc...org

Aug 05, 2019  on Bigcommerce

Super Easy! - Super easy to set up and the team is very responsive and accommodating!

sal....au

Aug 05, 2019  on Bigcommerce

Backing up my Website is so hassle-free now! - Have been using Rewind for a month now and love the fact that my website is being backed up on a daily basis. Makes it one less thing I need to worry about and backing up is so very important.

jne...com

Aug 01, 2019  on Bigcommerce

Perfect - Fast and helpful support. I recommend to use this app.

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