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Customer reviews: Rewind Backups

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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

hol...com

Jan 19, 2020  on Bigcommerce

I'm very happy - I'm very happy with BigCommerce please thank you god bless

ste...com

Jan 16, 2020  on Bigcommerce

Rewind Backup - Smooth process in setting up and ongoing backup. Prompt customer service!

cin...com

Jan 16, 2020  on Bigcommerce

Great Service - Thanks for your help! Wish all companies provided such prompt great customer service!

don...com

Jan 16, 2020  on Bigcommerce

Great Customer Service - Again Awesome customer service Just Outstanding Thank you from Wesdon Automotive

sup...com

Jan 15, 2020  on Bigcommerce

Piece of mind - I was looking for a way to back up my store as I am moving to Shopify after hearing of the price increase and all the downtime in the last month. I saw that Rewind would give me the piece of mind that when my website migrated to Shopify I would have a back up if anything went wrong. I will continue to use Rewind on Shopify.

kha....co

Jan 15, 2020  on Bigcommerce

Straight forware. - Fair pricing. Lets hope we never have to use it.

dan...com

Jan 13, 2020  on Bigcommerce

Rewind is easy, reliable and has helped us so far - Definitely recommend Rewind for backup. The pricing is fair for the service provided and more than fair for the peace of mind!

sal...com

Jan 13, 2020  on Bigcommerce

Rewind Backup - Love it! Nothing worse than doing an update and messing something up. Wish I would have found them sooner!

eak...com

Jan 12, 2020  on Bigcommerce

Rewind backup. - Very smooth process in setting up and ongoing backup. Great reliever of worrying about losing content.

jas...com

Jan 10, 2020  on Bigcommerce

So far so good! - Rewind was what we where looking for to cover our butts in case we fouled something up. Now we can just Rewind it..

tre...com

Jan 09, 2020  on Bigcommerce

A MUST-HAVE!! - Our website has thousands of unique items and years of unique content added daily. A backup like the one Rewind provides is essential. We can now rest easy knowing we have many options to restore what would take years to rebuild should a catastrophe hit.

sha...com

Jan 06, 2020  on Bigcommerce

Easy Install - A must have for any Bigcommerce solution. The price point is worth it and is a very easy install process.

nah...com

Jan 03, 2020  on Bigcommerce

This app is needed for peace of mind - I am glad I installed this to back up my store. As my store grows, anything can happen, and Big Commerce does not provide backups. The monthly fee is reasonable and affordable and so far its backing up my store and providing me peace of mind. Thank you Rewind.

web...com

Dec 23, 2019  on Bigcommerce

Rewind - Big time saver - Subscribing to Rewind now saves us a great amount of time backing up our website components. It also gives us peace of mind that everything is on a scheduled backup now.

dav...com

Dec 20, 2019  on Bigcommerce

Rewind - Great Deal - What a great low cost app. We removed some products by mistake and needed help to recover them. Rewind was there and took care of it right away. It is a small price to pay for peace of mind. Highly Recommend.

fcc...com

Dec 18, 2019  on Bigcommerce

Rewind - A must have app - I had no idea I could potentially lose my data in Big Commerce. Rewind integrates seamlessly and is just there in the background doing its job. For a low monthly fee, it is worth the peace of mind knowing that your data is backed up. I highly recommend getting Rewind.

sal...com

Dec 18, 2019  on Bigcommerce

Rewind is highly recommended - Rewind is great, I really don't have any complaints. Setup is a breeze. Recovering data is pretty straightforward. Their support team has always been helpful. They're constantly improving the product and asking me for feedback.

spe...com

Dec 17, 2019  on Bigcommerce

Rewind Backup Service - Rewind is a very convenient and professional service that I have been using for the last month to back up my Big Commerce account. It is easy and very cost effective.

mar...com

Dec 10, 2019  on Bigcommerce

Customer Service - Rewind has excellent customer service! Extremely prompt and helpful!

jus...com

Dec 04, 2019  on Bigcommerce

Life Saving - This is def worth it. We have used it several times so far and it's def worth the cost as it only takes 1 rewind and hrs worth of fixing to make it worth it! Highly Recommend!

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