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Customer reviews: Rewind Backups

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The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (634)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

jud...com

Jun 18, 2020  on Bigcommerce

Rewind Backups - super easy to install -great customer service.

joe...com

Jun 16, 2020  on Bigcommerce

Rewind is a blessing - Rewind is a backup service. If you don't have it you MUST get it. I installed a new version of the basic template and it broke my site's cc database. With rewind I was able to go back restore and resolve the issue.

tom...com

Jun 09, 2020  on Bigcommerce

rewind - I've only been using Rewind to back up my website for a couple months, but I'm very happy with the results. It's very easy to join and monthly costs are about the same as a cup of coffee.

sko...org

Jun 08, 2020  on Bigcommerce

Rewind - Very easy to install. Hopefully I will never need it, but I am thankful to have it as insurance as we continue to grow our online store.

inf...com

Jun 08, 2020  on Bigcommerce

Rewind BackUp - Rewind is great! We manage a large catalogue and rewind ensures we never have to worry about anything going missing :-) Highly recommend!

enq....au

Jun 07, 2020  on Bigcommerce

Rewind - I've only had rewind for a week now but wish I had known about it earlier. I'm doing a lot of work importing from square and it takes the worry away if something goes wrong I have a back up to easily install.

inf...com

Jun 04, 2020  on Bigcommerce

Saved My Skin - Works great! I did a bulk update and messed up all of my UPCs. Using Rewind I just went back to my last backup and restored everything like it never happened. It saved me hours and hours of work!

ope...com

Jun 01, 2020  on Bigcommerce

Very easy connection - Connection and setup was extremely easy - very smart!

con...com

Jun 01, 2020  on Bigcommerce

Great! - A great product for peace of mind in case anything were accidentally deleted. Happy to be trying it out!

geo....au

Jun 01, 2020  on Bigcommerce

Rewind Backups - Rewind gives me peace of mind, knowing that any changes I make can quickly and easily be backed out.

cho...com

May 26, 2020  on Bigcommerce

Wonderful at helping - I had a issue with BigCommerce and the Rewind app not working. I had uninstalled, and re-installed the app. Put in a trouble ticket with BC tech support and still not working with the 2nd round of help. I went to Rewind.io and did a live chat. Was able to get great help from Annie Kitiwano. She was able to resolve the issue with out any problems. She was able to find a work around and fixed the issue. It was very important that i have this software and get this fixed. I wanted to say thank you very much and it was a pleasure working with you and your team. David Hamlen Choice Checks LLC

cho...com

May 26, 2020  on Bigcommerce

Wonderful at helping - I had a issue with BigCommerce and the Rewind app not working. I had uninstalled, and re-installed the app. Put in a trouble ticket with BC tech support and still not working with the 2nd round of help.I went to Rewind.io and did a live chat. Was able to get great help from Annie Kitiwano. She was able to resolve the issue with out any problems. She was able to find a work around and fixed the issue. It was very important that i have this software and get this fixed. I wanted to say thank you very much and it was a pleasure working with you and your team.David HamlenChoice Checks LLC

sal...com

May 25, 2020  on Bigcommerce

Great app - Great app to have for backup

bra...com

May 24, 2020  on Bigcommerce

Your first App should be Rewind. A must for any store - If you only install one app on your BigCommerce store, this is the one. Super easy and behind the scenes. But when you need it, it's there to save the day. Saved us the third day after we installed while setting up our store. Install Day One, you won't regret it.

sho...com

May 24, 2020  on Bigcommerce

quick customer support - So far everything going well.

jan...com

May 22, 2020  on Bigcommerce

so easy - Can't believe we didn't download it sooner. Easiest implementation of all the apps used so far and amazing customer service.

rob....co

May 22, 2020  on Bigcommerce

app support - very helpful support - quick and friendly!

dod...com

May 21, 2020  on Bigcommerce

Rewind Review - nice app to have since Big Commerce does not provide backups. Easy to use

mag...com

May 21, 2020  on Bigcommerce

Good App - Was recommended by online support to download it. This program offers a piece of mind for all your hard work. Thanks

tod...com

May 18, 2020  on Bigcommerce

Rewind - So far so good no issues

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