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Customer reviews: Rewind Backups

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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

cus...com

Mar 13, 2020  on Bigcommerce

Easy way to back up! - Rewind was easy to use and it backed up all of my info! Having Rewind relieves any worries and stress I had about losing my 1600 products and all of my categories. And it's affordable too! I haven't seen a better back up service!

fis...com

Mar 12, 2020  on Bigcommerce

Rewind - Seems to be a very helpful tool however, when disaster strikes we will see if it hold up to its word with a prompt system recovery.... stay tuned :)

ste...com

Mar 10, 2020  on Bigcommerce

Rewind - We've been using Rewind for a couple of months now and it's a nice sense of security to have as our business grows and becomes more complex. Good to know they're there if and when we need them.

ram...com

Mar 09, 2020  on Bigcommerce

Rewind on our website - very easy to use, just one less thing to worry about. We can now concentrate on updating our website and not worry about our data.

Nick LoCoco

Mar 02, 2020  on Bigcommerce

Amazing Software and Customer Service - Best Insurance you can buy for your e-commerce store.Yes backup your store but with Rewind know that they will help you and be there. We had an issue with our website products, Rewind saved us weeks of work redoing our products and options. Their customer service department helped us as our issue was more than a normal restore. Their customer service is one more reason to use this software.

jos...com

Feb 26, 2020  on Bigcommerce

Great service - After a suggestion from the BC team, I connected with Rewind with a few questions and they were extremely helpful. Backing up your site is the same as backing up your phone or your computer or buying car insurance. It just makes sense.

adr...com

Feb 22, 2020  on Bigcommerce

Rest Easy! - A simple and fast setup to start and knowing that its there ready for action should we need to recover data is just what we were looking for!

con...com

Feb 16, 2020  on Bigcommerce

Rewind Backups app - Very easy to setup and use installs in a matter of minutes. I recommend using this app.

SRa...com

Feb 14, 2020  on Bigcommerce

Piece of mind at a reasonable price - After accidentally discovering the lack of store-level backups within BigCommerce and the amount of time it took to rebuild a test store from CSV files, we decided to purchase backup services from Rewind. Their backups are timely, thorough, and effective. The support staff at Rewind are friendly and personable to work with. They're efficient and seem to certainly understand the lost art of Customer Service. I feel very relieved to know that we now have a safety net for our BigCommerce store in the event of a "worst case scenario" or simply a caffeine-deprived employee making a simple mistake. Rewind is absolutely worth it for anybody who's serious about their running business on BigCommerce.

hoc...com

Feb 14, 2020  on Bigcommerce

Rewind Customer Service Chat - Annie helped me tremendously to figure out what plan was going to work best for my company. I really appreciate the time she spent on my chat to get things right! I am very happy I chose Rewind for peace of mind!

mic...com

Feb 13, 2020  on Bigcommerce

Rewind - For a long time now I have been thinking that I do not have any back up of my website. It was really worried because if for some reason our website was unintentionally deleted or was infected with a virus our business would be ruined. I am not looking to add more monthly charges to my business, but this one seems to be one of the most important apps we are running. If some kind of disaster strikes at least I have some insurance.

who....co

Feb 13, 2020  on Bigcommerce

Must have!! - Don't go without it. You never know when you're going to need it.

cli...com

Feb 11, 2020  on Bigcommerce

You don't need it until you do - Rewind offers a great service. We spend thousands of dollars per month on data and knowing that we have a trusted bank for all of that data is very important.

ste...com

Feb 03, 2020  on Bigcommerce

$9 a month is very reasonable for what you get - I was looking for a solution and this one seems to be the best one available and at a reasonable price of $9 a month.

Steve Head

Feb 02, 2020  on Bigcommerce

Very Inexpensive Piece of Mind - I am loving this app so far. It is very simple to setup and does exactly what they claim it does. Probably the cheapest piece of mind I have every purchased.

dri...com

Jan 31, 2020  on Bigcommerce

So far so good - Feels good to know info will be backed up if something goes wrong. Backup worked just fine without much work

adm...com

Jan 29, 2020  on Bigcommerce

Easy to use - Does exactly what it says it will. No problems with implementation. Works in the background and gives peace of mind.

not...com

Jan 26, 2020  on Bigcommerce

Great App - I came across this app as I was building my site. Honestly I was pushing buttons and I was fearful I would do something and make it worse. I found rewind and I was like this is perfect they have all my data backed up, now I don't need to worry as I explore trying to make my site efficient. Very easier process. I would recommend rewind who wants that extra level of protection.Thank YouDarren

ric...com

Jan 24, 2020  on Bigcommerce

No brainer - the question is why not? - When i found out about this add on, it was a no brainer for us. Daily backups for low fees. Backed up all my files templates and settings the moment we installed it. Great app/add on so far!

sal...com

Jan 23, 2020  on Bigcommerce

Peace of mind - Great app for stores with multiple people working on many bulk updates and changes. It offers peace of mind in case there is an accidental mix-up with an upload.

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