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Customer reviews: Rewind Backups

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The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (634)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

Aug 02, 2020  on Bigcommerce

Quick and easy! - It was a quick and easy setup. And their support was very responsive as well. Piece of mind for our website.

bre...com

Jul 28, 2020  on Bigcommerce

Rewind Backups - Probably the easiest and most reliable app we have used so far. Still on the seven day trial but so far, all backups have been seamless and appear accurate. Hopefully I never need the backup but nice knowing it is there.

joh...com

Jul 20, 2020  on Bigcommerce

Great tool to have! - Very beneficial to have! They do all the work for you and send you a weekly backup summary. We can relax knowing we are taken care of should something happen to our site. The Rewind people are also very nice and accommodating. Good company to work with!

jfa...com

Jul 17, 2020  on Bigcommerce

Great to use! - We love rewind! we have so many complex products, it's great to know that rewind has our back if there is ever an issue.

car...com

Jul 15, 2020  on Bigcommerce

Rewind is great! - Sets your mind at ease knowing everything is backed up and should anything go wrong, you won't need to put in 100s of hours of work again just to get back to selling! Highly recommend.

sal....au

Jul 10, 2020  on Bigcommerce

Peace of Mind for your website - Worth every cent. Especially if you are a small business with limited resources.

bre....uk

Jul 08, 2020  on Bigcommerce

Been using 3 years - We have been using Rewind for about 3 years now, and all is going well. It is one of those products that you hope you never need, but it does give peace of mind if there was ever a problem.

the...com

Jul 08, 2020  on Bigcommerce

Perfect for peace of mind - I have had the website running for 10 years and touchwood never had an issue, but when I paused recently and had a look at all the products I have established online and how many 1000's of hours have gone into making what it is today, I had a moment of clarity, that if it was gone I would never get it back to this level again. Rewind has taken this possibility and removed it, their customer service before and during setup was fantastic, and the back ups just happen with no active interaction. I have complete peace of mind - Thanks

myr...com

Jul 07, 2020  on Bigcommerce

Super backup solution - This was a simple and efficient way to back up our products and info and we have already utilized it when we accidentally deleted some custom items. Worked as advertised and was a great solution1

thi...com

Jul 07, 2020  on Bigcommerce

Simple and Efficient Solution - We have been using Rewind to protect our store. It is simple to use and very efficient solution. We have peace of mind in case we have a problem!

and...com

Jul 03, 2020  on Bigcommerce

Great tool for a peace of mind - Protect your most valuable ecommerce asset, your store, your data. You may be doing this manually. But it takes time, and you may make mistake. Backing up all your images and theme as well.

edw...com

Jul 02, 2020  on Bigcommerce

REwind backups - Extremely useful and would recommend. Our particular use case was that we use Shogun page builder, and what can happen is that if you publish something via page builder, it can overwrite anything edited directly in your theme files. We were able to recover a load of custom code that had been lost via the above process.

dbr...com

Jun 30, 2020  on Bigcommerce

Thumbs up - Always good to have a backup in case of a problem!

j.q...com

Jun 29, 2020  on Bigcommerce

So far so good! - I am using Rewind because BigCommerce doesn't appear to support this backup and restore feature by itself. I had an issue and BigCommerce was unable to help restore our themes, which was a bit of a shock. I am happy that this app exists so that my site can be better protected. So far, so good has been my experience!

gin...com

Jun 27, 2020  on Bigcommerce

Peace of mind - It is good to know your website is backed up automatically, if worse comes to happen. I hope I don't have to use it, but it gives me peace of mind knowing it is there when needed :)

nfl....rs

Jun 27, 2020  on Bigcommerce

Rewind - Works very nice, keeps us at ease!

ste...com

Jun 25, 2020  on Bigcommerce

Rewind Backups - I have always been backing up the 5,000+ skus on our 2 estores but I never realized what information was going unprotected. With Rewind, now I have the peace of mind that the many hours of work will be recoverable if the unforseen occurs.

jam...hop

Jun 24, 2020  on Bigcommerce

Simple and necessary - We use a custom version of our theme. We have to implement some manual updates. It is critical for us to be able to go back at earlier points in time. Rewind is so simple. It should be one of the 1st apps of a successful store.

sta...com

Jun 23, 2020  on Bigcommerce

Rewind - I love that rewind keeps all of my products backed up so if my store were to go down I wouldn't have to add everything back by hand. It's awesome knowing there's a safety net in case something goes wrong. Especially if you have a large store!

web...com

Jun 19, 2020  on Bigcommerce

Great the peace of mind - Easy to install, great customer service. The ability to back up and restore certain "chunks" of data is genius.

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