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Customer reviews: Rewind Backups

Develop by Verified

The BigCommerce Rewind Backups app provides automated data backups and recovery for your store, ensuring business continuity. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your BigCommerce store.

Reviews (634)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

viv...com

Nov 25, 2020  on Bigcommerce

Your Service - I am very happy with the service. Just the thought that I could lose my whole website is terribly scary. I feel so much better since signing up with Rewind! The peace of mind is I get from your service is worth so much more than the minimal monthly charge and the fact that you detail to me each week what has been saved is great too! Thank You!

jef...com

Nov 20, 2020  on Bigcommerce

Peace Of Mind - Works great, I sleep easy knowing we are covered!!!!!

lis...com

Nov 13, 2020  on Bigcommerce

Rewind Backups Works Great! - This app makes me feel that my data is secure and I won't have to worry about data problems. The summaries they provide are very detailed and they make it easy to rollback just incase there is a problem.

the...com

Nov 06, 2020  on Bigcommerce

Rewind Rocks! - We needed to backup our customer data and Rewind worked without a hitch!

off....uk

Nov 03, 2020  on Bigcommerce

Rewind = Peace of Mind - This app is a no brainer, before adapting to rewind we were spending time backing up templates and then CSV lists and all other manner of things. This app does it all and gives peace of mind that your store is easily retrievable after a server problem or press Ok to change something and you didn't mean too!I find it also gives me more freedom to try things out knowing that rolling back won't be an issue.Many ThanksDylan TaylorDirectorHandles & Hinges

off....uk

Nov 03, 2020  on Bigcommerce

Rewind = Peace of Mind - This app is a no brainer, before adapting to rewind we were spending time backing up templates and then CSV lists and all other manner of things. This app does it all and gives peace of mind that your store is easily retrievable after a server problem or press Ok to change something and you didn't mean too! I find it also gives me more freedom to try things out knowing that rolling back won't be an issue. Many Thanks Dylan Taylor Director Handles & Hinges

era....au

Nov 02, 2020  on Bigcommerce

Rewind - Great to have another layer of backup and know that the data is safe

jon....uk

Oct 29, 2020  on Bigcommerce

Peace of Mind - Good to not have to worry about changes during the development of our site.

kfr...com

Oct 18, 2020  on Bigcommerce

Nice App! - It worked immediately and now I have peace of mind I can recovery my site anytime! Great App!

nic...com

Oct 16, 2020  on Bigcommerce

Peace of mind - We implemented Rewind Backup to help prevent any data backup issues after experiencing an issue that took our site down for a day. The setup process was straight forward and the backup was complete within a matter of hours. The cost is reasonable for our store and well worth the peace of mind that comes with it.

dkr...com

Oct 13, 2020  on Bigcommerce

Rewind Backup - Rewind backup gives me such peace of knowing I won't lose any data if something goes wrong. It is the cheapest insurance policy I have ever had

irw...net

Oct 09, 2020  on Bigcommerce

Didn't know how to download backup - Emailed customer support and they replied quickly. They were able to help quickly with no issues

oni...com

Oct 08, 2020  on Bigcommerce

Awesome tool - What a tool! Automation everywhere, just set and forget feeling worried. It's like this giant version control which saves the most valuable info for your store. So far, very good!

ama...com

Sep 29, 2020  on Bigcommerce

great insurance plolicy - Such a relief to know that if something crashes, it's all retrievable.

tre....uk

Sep 21, 2020  on Bigcommerce

Great app, just what you need! - Taken a weight off my mind knowing we can restore our website with the click of a mouse button. Really easy to set up and reasonable monthly cost, so far so good!

fit...com

Sep 18, 2020  on Bigcommerce

Love this app so far! - Rewind gave me peace of mind when I changed my theme and aded a ton of customization to it! Highly recommended. User friendly!

Stephen Steinberg

Sep 18, 2020  on Bigcommerce

Extremely easy to set up, don't wait! - We knew about Rewind for a while, but never actually signed up because we figured it would be more expensive than necessary and would take too long to set up. Both were wrong. It's essentially an insurance policy against any number of things going wrong at a very affordable price and it was less than a minute to set up. Don't wait any longer, sign up right now!

mai....uk

Sep 14, 2020  on Bigcommerce

Highly Essential, Easy to Set Up & Use - Great for auto backing up your website on a daily basis. So easy to set up and use and great value for money. Would highly recommend this app if you have a large, established store.

lyn...com

Sep 13, 2020  on Bigcommerce

Fabulousness of Rewind - Peace of mind is well worth $9/month. Rewind is super easy & we get an email for every back up with the statistics.

lyn...com

Sep 13, 2020  on Bigcommerce

Fabulousness of Rewind - Peace of mind is well worth $9/month. Rewind is super easy & we get an email for every back up with the statistics.

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