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Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

jer...com

Jan 05, 2021  on Bigcommerce

Service & Support - Just needed to say how easy and comprehensive your services are as well as the great customer service team. I wish all of our technology partners were this efficient.

tea...com

Dec 27, 2020  on Bigcommerce

Works perfectly - This integration just works. Provides backup and recovery for most bigcommerce objects such as products, categories etc .

sal....uk

Dec 24, 2020  on Bigcommerce

REWIND REVIEW - Simple to set up and easy to use.

chr...com

Dec 21, 2020  on Bigcommerce

Seemless Intergration, Easy to Use & Peace of Mind - You absolutely should be backing up your store and Rewind provides a simple process to figure out what you need and once you decide you are backing up. Each day your backups go off. I should have put this in place a year ago. Thanks!

inf...com

Dec 17, 2020  on Bigcommerce

Peace of Mind - Having daily backups of our site is a must. Rewind works great and gives us peace of mind.

ach...com

Dec 16, 2020  on Bigcommerce

Peace of Mind! - Great way to have a backup of your store, especially when you start integrating and issues come up, you have peace of mind knowing you can rewind and have your store back to its original state.

mar...com

Dec 09, 2020  on Bigcommerce

Great Customer Service - This app has been good so far - luckily I haven't needed it yet! - but the customer service I've received has been really excellent. They are always really quick to answer me and help with my questions. I'm glad to have the insurance of a backup service, but the even better assurance that the Rewind team will be there if I need help.

kic...com

Dec 04, 2020  on Bigcommerce

Must Have - Must have item if need the site back up

Hugh Harriss

Nov 29, 2020  on Bigcommerce

Just in Time! - Took me a few years to finally make the move to Rewind rather than doing the tedious backups myself that were always limited in what I saved every 6 months. I finally decided to get Rewind and believe it or not 1 week later my accounting company completely wiped my entire website of products, including images, pricing, and items that had been set up for the past 6 months. I was incredibly fortunate to have taken this on. Thank you!

viv...com

Nov 25, 2020  on Bigcommerce

Your Service - I am very happy with the service. Just the thought that I could lose my whole website is terribly scary. I feel so much better since signing up with Rewind! The peace of mind is I get from your service is worth so much more than the minimal monthly charge and the fact that you detail to me each week what has been saved is great too! Thank You!

jef...com

Nov 20, 2020  on Bigcommerce

Peace Of Mind - Works great, I sleep easy knowing we are covered!!!!!

lis...com

Nov 13, 2020  on Bigcommerce

Rewind Backups Works Great! - This app makes me feel that my data is secure and I won't have to worry about data problems. The summaries they provide are very detailed and they make it easy to rollback just incase there is a problem.

the...com

Nov 06, 2020  on Bigcommerce

Rewind Rocks! - We needed to backup our customer data and Rewind worked without a hitch!

off....uk

Nov 03, 2020  on Bigcommerce

Rewind = Peace of Mind - This app is a no brainer, before adapting to rewind we were spending time backing up templates and then CSV lists and all other manner of things. This app does it all and gives peace of mind that your store is easily retrievable after a server problem or press Ok to change something and you didn't mean too!I find it also gives me more freedom to try things out knowing that rolling back won't be an issue.Many ThanksDylan TaylorDirectorHandles & Hinges

era....au

Nov 02, 2020  on Bigcommerce

Rewind - Great to have another layer of backup and know that the data is safe

jon....uk

Oct 29, 2020  on Bigcommerce

Peace of Mind - Good to not have to worry about changes during the development of our site.

kfr...com

Oct 18, 2020  on Bigcommerce

Nice App! - It worked immediately and now I have peace of mind I can recovery my site anytime! Great App!

nic...com

Oct 16, 2020  on Bigcommerce

Peace of mind - We implemented Rewind Backup to help prevent any data backup issues after experiencing an issue that took our site down for a day. The setup process was straight forward and the backup was complete within a matter of hours. The cost is reasonable for our store and well worth the peace of mind that comes with it.

dkr...com

Oct 13, 2020  on Bigcommerce

Rewind Backup - Rewind backup gives me such peace of knowing I won't lose any data if something goes wrong. It is the cheapest insurance policy I have ever had

irw...net

Oct 09, 2020  on Bigcommerce

Didn't know how to download backup - Emailed customer support and they replied quickly. They were able to help quickly with no issues

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