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Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

ger...com

Jun 20, 2021  on Bigcommerce

Works - It works

rel...com

Jun 17, 2021  on Bigcommerce

Fast, easy, affordable, I love it! - It's one of those things I now do not have to worry about at all anymore. Fast, easy, affordable, I love it!

chr...com

Jun 01, 2021  on Bigcommerce

So far so good - Only a month in and haven't had to use this yet (thankfully). Installation was really easy and customer service have been fantastic so far.

inf...com

May 30, 2021  on Bigcommerce

Rewind is a must for ecommerce sellers - Rewind is an additional expense, but a worthwhile insurance policy in case something goes wrong. What could go wrong in the world of computers? You know the answer to that question, everything and most likely at the worst possible time. Ever worry about changing your theme and the effect it might have on your product listings or customer data? Rewind gives you the peace of mind that everything can be restored with a few clicks if something goes wrong while you or your web designer is fiddling around with your online storefront or another newly installed app is wreaking havoc to your online store. The app is easy to use and intuitive enough to know how to get around in it. The software integrates seamlessly with a BigCommerce online store. Rewind is an affordable and easy solution to ensure that your online store is up and running 24/7 and you are not missing out on any sales. Set it, forget it, and sleep well.

rya...com

May 17, 2021  on Bigcommerce

Rewind has saved us - Rewind has saved us multiple times in only a few months. We have an outside app that interacts with our inventory and that has caused some bad data to get into our products. With rewind, it is a simple click of a few buttons and everything is back where it was the night before. It has literally paid for itself for multiple years in the time we have saved. With a full history of all the changes, we can also quickly figure out when something was changed to trace back what may have happened. For anyone who relies on an ERP, outside app, or any external data, this is a must.

con...com

May 12, 2021  on Bigcommerce

Already been usefull after few weeks - Only few fews after my subscription to rewind, I already used the restore fonction with the help of the staff which answer to inquiry almost instantanly. It's good to know that at the moment i write this review, unfortunatly, rewind is not able to backup some data that has been changed by tiers apps (like tracking numbers).

cla...com

May 06, 2021  on Bigcommerce

So Easy to be protected - Don't wait - What a great piece of mind having everything backed up in case something goes wrong. A few clicks and the app is loaded and that is it. I'm lucky that we haven't had to use it, but I have looked to make sure it works and its super easy to use.

pay...com

May 04, 2021  on Bigcommerce

Recently launched, very happy - Our onboarding rep was fantastic every step fo the way, answered any questions we had extremely fast and checked in often to see if we needed anything. Since launching we had one issue and he contacted support immediately and they solved it extremely quickly. Very pleased with them!

bmp...com

Apr 15, 2021  on Bigcommerce

Full Restore needed - We had a major issue with our site that needed to be restored over 3,000 items and Rewind and their team helped me restore everything....I highly recommend this application!!

web...com

Mar 25, 2021  on Bigcommerce

Easy to use - Definitely easy to use. Just set it and forget it. The biggest benefit of the service is the Peace of mind you get knowing that all the time and effort that goes into your website is backed up in case of some unknown problem.

rya...com

Mar 19, 2021  on Bigcommerce

Amazing Support! - Amazing Support! e had a small issue with installation, and REWIND worked with me until the issue was 100% resolved. I would highly recommend REWIND.

vlo....co

Mar 16, 2021  on Bigcommerce

Excellent Customer Service & Great Tool - Rewind was easy to set up and use and gives us peace of mind that our store is always backed up, should something awful happen. We have restored data on our site a couple of time and it's a very straightforward process and such a relief to have, especially if something terrible happens to the site! The customer service has been excellent as well. Bianca was extremely helpful, responded quickly and resolved my queries efficiently. Would recommend to any size business!

Sal....uk

Mar 03, 2021  on Bigcommerce

Amazing customer service. - I have been using Rewind ever since my store was launched. The peace of mind this app provides is massive so it's worth every penny. Their customer service is world-class too. Kaleigh was very helpful and assisted me with my account issue. Now everything is running like clockwork so I would highly recommend Rewind to all store owners. You need this app in your store if you don't want to lose all your hard work.

tho...com

Feb 19, 2021  on Bigcommerce

A must have! - This app is a must have for every store. Super easy to setup and the customer support has been top notch! Restoring large amounts of data literally takes minutes. I would highly recommend this app for every Bigcommerce store owner.

and...com

Feb 16, 2021  on Bigcommerce

Great to know my hard work is being backed up!!! - Rewind is DEFINITELY worth installing/subscribing to. It ensures me that my content is always being backed up and saved in case something were to crash or go wrong. I also use rewind for my other Big Commerce store that isn't yet live! Thank you Rewind!!!

dew...com

Jan 26, 2021  on Bigcommerce

Rewind is very easy to use! - It was very easy to use Rewind to back up my site -- no instructions were required.Also, backing up my site using Rewind is a lot easier than trying to back up all my files manually!

ada...com

Jan 22, 2021  on Bigcommerce

Great Service - This is one of those services that you need, but don't often use. It's great to have the piece of mind to know that you can quickly fix small errors, or recover from large ones. I like the regular update emails they send summarizing the changes since the last backup.

sga...com

Jan 18, 2021  on Bigcommerce

Easy installation - We just got Rewind backup installed, It was beyond easy. The interface is quite simple. We haven't used any restore function yet but it seams to be following orders and product update quickly. You don't need to be a tech to install/use this product.

ksp...net

Jan 09, 2021  on Bigcommerce

Great Service - The best thing I can say about this app is that it is easy and just plain works. Easy to set up and automatic backups make it a breeze.

amr...com

Jan 06, 2021  on Bigcommerce

Great product - Was looking for a good back up solution for our online store and finally found it. Easy to use.

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