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Customer reviews: Rewind Backups

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Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

gav...com

Jan 25, 2025  on Bigcommerce

Caterhire - We have been using rewind for a numbers of years to back up our website. Customer service response has always been excellent and they take a proactive approach to deal with any issues.

sha....nz

Jan 21, 2025  on Bigcommerce

Review - Great customer service, there when I needed them to help me rewind my website from backups.

jgm...com

Jan 20, 2025  on Bigcommerce

Fantastic Customer Service - Rewind has a professional, knowledgeable, and kind customer support staff! I had the pleasure of chatting with Brittney and Christopher and both individuals went above and beyond to assist me and answer all my questions. I know if I ever have a question or issue down the road, help is just a quick email away. Thank you again and I look forward to using your service!

mar...com

Dec 12, 2024  on Bigcommerce

Easy to set up, works as advertised - It was very easy to set up the service and it has been working just fine.

eco....uk

Dec 09, 2024  on Bigcommerce

Price increase issue promptly addressed - I saw a sudden price increase on the most recent invoice which took me by surprise as I never saw any comms or notification about it. I got in touch with the customer support team to enquire, thinking that it might be some sort of error. I got the response within 24 hours and the "Brittney Durston" did a fantastic job of providing the clarification on it. She clearly explained the reasons for price increase and provided details about the new features that would justify the new price. I was offered discount on my next bill to make up for the missed communication and for us to experience the new features of the product which I think is fair. I still think that the price increase is pretty steep and could have been done more strategically as it is going to upset a lot of consumers and force them to deactivate this app merely because of its cost. Having said that, I am very satisfied with the support and we believe that good customer support helps with the confidence in the product. Hence, the 5 star rating.

ste...com

Dec 05, 2024  on Bigcommerce

Great Product - Great product with top notch support, that is always fast and friendly. Despite the recent price increase I would recommend it without hesitation if you can afford it to keep your revenue relevant data protected.

den...com

Nov 11, 2024  on Bigcommerce

Great Customer Service - I appreciate their customer service's prompt and helpful responses. Also, you this sense of security knowing that all your listings are backed up. Thank you so much!

sal...com

Nov 08, 2024  on Bigcommerce

Thank you! - Great product and good customer service

cyo...com

Nov 01, 2024  on Bigcommerce

Great support, great product - Rewind has been helpful many times and helped us restore data once thought lost. They always get back to us quickly if there is ever an issue!

adm....au

Oct 29, 2024  on Bigcommerce

Excellent Customer Service - I am really happy with the product and the customer service is truly amazing. So glad I signed up for it.

ron...com

Oct 28, 2024  on Bigcommerce

Great product + Excellent customer service! - The product works great - and every website should have a backup service to save work. But when you need customer service, it's nice to have a business that responds immediately! These guys and gals do that. Highly recommend them.

gin...com

Oct 25, 2024  on Bigcommerce

Customer Service - Customer Service is excellent! Very timely responses and support. I do not need to follow up to get any issues resolved (which are few and far between). We highly recommend them to anyone need to back up their store front.

Oct 22, 2024  on Bigcommerce

Professional support - Great support - timely, detailed and clear responses. Helped us a lot!

jes....uk

Oct 21, 2024  on Bigcommerce

Helpful & Easy to Use - We use this service as a contingency plan. Setup was not quite as straight forward as it should have been, as it was setup under our developer's name. There were data privacy concerns with this, and the Rewind staff helped swiftly resolve the issue with minimal fuss. Good support when required.

ben...com

Oct 15, 2024  on Bigcommerce

Helpful staff, reliable backups - We have only had to use the actual backup function one time several years ago for a bit of product data that was lost, but it was very simple to retrieve the data from Rewind. Since then, I have just been happy to have the backup available just in case. For the peace of mind, it is absolutely worth the money. The staff is also very helpful and fast to respond to issues and questions.

adm...com

Oct 06, 2024  on Bigcommerce

Brittney @ Rewind Customer support was fantastic - Brittney at rewind customer support was extremely helpful dealing with a few issues and very prompt in her replies ,I am confident if I had issues in the future they would be dealt with in the same manner.

ric...com

Sep 20, 2024  on Bigcommerce

Support is great - I was actually amazed at the fullness of the responses I received to my questions.It looks, so far that Rewind may be all I need to backup my website on BigCommerce.

pat....au

Sep 09, 2024  on Bigcommerce

great service - Bianca was very helpful and prompt and was able to assist with or account. Customer Service at Rewind is extremely good!

mau...com

Sep 09, 2024  on Bigcommerce

Customer Service - Brittney at Rewind Backups was great. Quick to respond to my issue and took care of it immediately. Their service brings peace of mind and is so easy. Thank you!

pbu...com

Sep 03, 2024  on Bigcommerce

Customer Service - Great customer service and great service.

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