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Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

Tim...com

Apr 03, 2019  on Bigcommerce

So Far So Good - I have been using rewind service for a bit now - haven't had to actually "Use" it and I hope I don't but seems like a good insurance policy at a reasonable price.

mik....nz

Sep 05, 2018  on Bigcommerce

We had questions.. - Had a lot of questions as to how Rewind restores the data due to our website being integrated to our ERP system, which is the master record not Big Commerce. So far Rewind support has been very helpful, responsive and accommodating. What good customer service is all about.

cap...com

Jul 11, 2018  on Bigcommerce

Seems To Work - Seems to work. I have not had to use the back up to restore anything. The biggest question I have though is why bigcommerce isn't doing backups in the first palce.

aa....com

Apr 16, 2018  on Bigcommerce

current view of your services - I have only been with you a short time but so far new items are showing up daily in the vault I have had no sales yet so customer/sales info have not been check yet But so far I can say in app is positive so far Thank You for your help Tony Santoro AA SAVING General Merchandise 4/15/18

vik...com

Apr 14, 2018  on Bigcommerce

Good backup - Wasn't always good at making manual backups, so this seemed like a great solution. Install was simple. Everything looks good. Hopefully nothing ever happens, but now I feel covered if it does.

arm...com

Apr 13, 2018  on Bigcommerce

Worry Free Backup - Rewind does a wonderful job of worry free backup! The Company does still have some glitches, but the results are undeniable. It is nice to not have any worries about losing valuable data.

Mike Gatton

Apr 12, 2018  on Bigcommerce

I needed Confidence - A a multi-million dollar company IT guy who is responsible for making sure if a crash occurs in the system, I am able to get things back up and running as though nothing happened. Rewind has given me the confidence in data backup that I have long been looking for. Thanks REWIND-Mike

wayne lin

Mar 03, 2018  on Bigcommerce

easy to use - It is so easy to use and it gives a piece of mind

kho...com

Mar 01, 2018  on Bigcommerce

Rewind - Easy to install, wonderful to have the safety of knowing our content is available if necessary. Communication with the company has been helpful.

inf...com

Feb 01, 2018  on Bigcommerce

Backup for BigCommerce - We chose Rewind for a backup system for the new store we will be launching later this month. They are still working on their product for the BigCommerce platform, but when I ran into a problem and needed items restored, the team at Rewind got me up and running quickly. It is added security knowing our site is being protected and that if we have a problem the Rewind team provides quick response to resolve it.

Pam Older

Sep 26, 2017  on Bigcommerce

Rewind works Great! - This app backs up my website data so I can rest easy It’s very easy to set up and cheap! Worth it!

kja...com

May 22, 2017  on Bigcommerce

Rewind Backup - I've wanted a service like this for years as a BigCommerce customer. If you make a lot of revisions to your product, and especially if you use bulk update tools which can wreak havoc if you make even a minor mistake in the upload, you will wish you had a service like Rewind. I haven't had to restore any products yet but glad to know I can now. It would be great if they add backups to our Bigcommerce web pages like category pages.

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