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Customer reviews: Rewind Backups

Develop by Verified

Reviews (628)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate the reliability and peace of mind provided by "Rewind Backups" for e-commerce data protection. The app's customer service frequently receives high praise for being responsive and helpful, particularly in critical situations where data recovery is essential. However, there is notable dissatisfaction concerning recent price increases, which some users find steep and inadequately communicated.

Key Strengths

  • Exceptional customer service with swift, helpful responses
  • Reliable backup and restoration capabilities for peace of mind
  • Ease of setup and use
  • Proactive problem resolution by support staff

Common Concerns

  • Significant and abrupt price increases, lacking sufficient prior notice
  • Some instances of service failures during critical data restoration
  • Pricing model based on order count, which may not align with user needs
  • Limitations accessing data immediately after service termination

Final Thoughts

Overall, "Rewind Backups" is regarded as a highly effective backup solution, especially valued for its customer support and reliability in safeguarding data. Despite its strengths, the pricing strategy remains a contentious issue that risks overshadowing the app's beneficial features. For those who consider data recovery as critical, Rewind is recommended, provided the cost is justifiable for the business.

col...com

Nov 05, 2024  on Bigcommerce

Peace of Mind - We find peace of mind knowing we have Rewind back ups in place if we ever have an issue and need it.

new...com

Oct 11, 2024  on Bigcommerce

Rewind Review and Support - We have used Rewind for years. It is a critical part of our business continuity planning. Support is professional and knowledgeable. We have not had any service failures with respect to backups or restores.

koo...com

Oct 06, 2024  on Bigcommerce

Brittney@Rewind was helpful - Rewind has given me peace of mind by automatically backing up my website for years. When I had a recent issue, Brittney was very helpful. I just wish the peace of mind wasn't going to cost me so much money movimg forward. The price increase is the only reason I'm giving a 4-star review instead of 5.

joh....is

Mar 28, 2024  on Bigcommerce

Great customer service - The customer service were execellent and helpful, the only thing I would suggest would be making it quicker to fetch fullstore backup information on masse.

ali....nz

Nov 20, 2023  on Bigcommerce

Great Support - Good to have peace of mind that our store is backed up, and the customer support is great.

inf...com

Oct 31, 2023  on Bigcommerce

Good Support - I reached out for support to offer a data export of my store and Brittney was able to quickly response with an offer offer of free demo data export. Thank you!

rdu...com

May 31, 2022  on Bigcommerce

Rewind Review - Works fine. No issues.

hab...com

Oct 14, 2021  on Bigcommerce

Rewind Backup - I've been using Rewind to backup my store for some time now. I like the peace of mind it offers. I would certainly recommend the app. My only criticism would be that it doesn't backup any notes you've made on your customer. For me this is a big issue because it's where the personal telephone conversations with customers are recorded and if it were lost, hours and hours of work would be irretrievable. It's the only reason I've given 4 stars instead of 5.

hea....uk

Mar 01, 2021  on Bigcommerce

Peace of mind - Price could be better - I was recommended to install rewind by a developer who was shocked that i wasn't backing up my store, especially as i was having issues with BigCommerce in general. It took minutes to set up and i receive weekly communications and updates, and it seems ot be doing a good job. The only reason for 4 stars instead of 5 is the price is misleading - it actually costs a lot more as they base it on your traffic / revenue. As a seasonal business, the higher price is affordable in peak season, but not so much in the down months - i am wondering if they'll take this into account and review my monthly charge?

tea...com

Aug 26, 2020  on Bigcommerce

Rewind Review - Rewind works great for backing up all of our customer information and orders. We would like to be able to backup our blueprint theme though.

amo...com

Aug 24, 2020  on Bigcommerce

Back up - I have been using this them three days, but i have been receiving emails from them nightly, and i am very pleased.

ins...com

Aug 09, 2020  on Bigcommerce

Review - Easy to install. So far so good.

Glenn Tremblett

Jul 03, 2020  on Bigcommerce

Good App - Good app. Peace-of-mind that if anything goes wrong my store is backed up.

ted...com

May 14, 2020  on Bigcommerce

Easy to install, use - This app is super easy to install and the interface seems intuitive to use. We've only been using for a week so we haven't needed to restore anything. The peace of mind is nice; however, one request is having more price tiers as we certainly don't need the "cadillac, one-size-fits-all" version. We would be willing to pay less, for fewer snapshots, and less often. Hopefully more price plans will be offered.

les...com

May 05, 2020  on Bigcommerce

Rewind review - Just signed up, but knowing info is being backed up is peace of mind!

jus....uk

Apr 28, 2020  on Bigcommerce

Easy and so far reliable - We're using Rewind for Bigcommerce and it was very easy to install, and since then has seemed reliable - just what we all need.

don...com

Aug 27, 2019  on Bigcommerce

Rewind review - Seems to work. Haven't attempted a restore yet. Not 5 stars as appears from documentation to require vendor manual work for some restore types.

Mus...com

Aug 19, 2019  on Bigcommerce

Peace of Mind - It's like homeowner's insurance but better. They store everything about our store and you can restore any part from anytime in the last year. Since we have a huge product base, initial backup didn't go through but next day everything was great.

rlo...com

Jul 24, 2019  on Bigcommerce

Saved the Day!!!! - We have a site with a complex/large catalog that is maintained through API's. Unfortunately, our developer made a mistake yesterday morning which corrupted 1,000 products. Rewind saved the day. We were able to restore the products to their previous state, then run an inventory update and move forward.

che...com

Jul 01, 2019  on Bigcommerce

Good support, confusing backup - We had a bunch of images disappear, and tried to rewind without any success. After contacting support, we did eventually get them to help us go back enough to fix the images.

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