Taranker.Com Logo
ReferralCandy logo

Customer reviews: ReferralCandy

Reviews (33)

Overall rating
4.8

What Merchants Think

Merchants generally find ReferralCandy to be a promising tool for boosting their referral programs. Many commend its potential once set up, but some express challenges with the initial setup process. Overall, the positive impact on business and substantial customer support contribute to favorable reviews.

Key Strengths

  • Robust and flexible system suitable for various referral and affiliate marketing needs.
  • Outstanding customer support, with many citing helpful, knowledgeable, and responsive service agents.
  • Easy to integrate with existing platforms like MailChimp and other services.
  • Effective in enhancing customer reach and generating additional revenue.

Common Concerns

  • The initial setup process can be complex and daunting for some users.
  • Occasional delays in customer support response times, as experienced by a few users.
  • Minor technical issues, such as passing data like customer names from order confirmations.

Final Thoughts

ReferralCandy is generally well-received by merchants who appreciate its functional features and the high quality of customer support. Despite some initial setup hurdles and occasional technical glitches, its potential to boost marketing efforts and improve customer engagement makes it a valuable tool for online merchants.

ned...com

Jul 17, 2019  on Bigcommerce

Great Customer Support - The app is very easy to install and use, great complement to SLoyalty. I had one small issue integrating with MailChimp, it was my error, not theirs. Karen in customer support found the issue immediately and helped me get it up and running.

inf...com

May 31, 2019  on Bigcommerce

Wonderful App - Wonderful app so far and very easy to set up. I did need help with something and Karen at tech support was on it! It was smooth sailing after that.

adm...com

May 09, 2019  on Bigcommerce

GREAT customer service for a great service! - It's great to know that there are companies out there that still believe in excellent customer service. I had an issue to deal with our account and Tippy (the customer support person) was amazing. Tippy not only helped resolve the issue quickly and without problems, but was personable and knowledgeable in the process. Kudos to what looks like the beginning of a great relationship with a great company! We need more like this out there.

dea...ech

Apr 25, 2019  on Bigcommerce

does what it claims, great customer support - They've done an incredible job hiring the right people. The product does what you expect it to, but what makes them fantastic is their team.

pro...com

Apr 17, 2019  on Bigcommerce

Solid customer support - Solid customer support. Available right away and was able to solve my problem in minutes. Excited to start using the product!

jac...com

Mar 22, 2019  on Bigcommerce

Great Job of Support at Referral Candy - I am launching a new trading service and I had an important question whichgoes into the "bowels" of how Referral Candy bills its clients. I knewthe matter would have to be escalated, as it was concerning the shoppingcart---and how "deep" the Referral Candy software dives into what is atransaction---or not! Anyway, Lorraine, and the entire team I have dealtwith at Referral are fantastic. A thanks, also to the finance team whoassisted Lorraine in this matter. Their chatline support is prompt,professional...and everyone understands the product!!! Thanks, again!!

Cory Barnes

Jan 10, 2019  on Bigcommerce

Good Support So Far - Haven't launched this yet, but the pre-launch support with Tippy has been very good. All questions answered professionally and in a timely manner.

con...com

Mar 29, 2018  on Bigcommerce

A+ Customer service - Messed up initial setup and they went above and beyond in their efforts to straighten things out.

inf...com

Sep 23, 2016  on Bigcommerce

So Far So Good! - We just recently got this app up and running and, so far, all is well. Support is mainly electronic but they respond back fairly quickly and have knowledgeable tech support. It's a pretty cool app actually!

dav....au

Aug 30, 2016  on Bigcommerce

Great app - Great support staff, got back to me really quickly everytime I asked a question, this is exactly what we were looking for

adm....nz

Dec 01, 2015  on Bigcommerce

Works a charm! -

We have just started using referralcandy and so far its success. 

Once you take the time to set up it just sits in the background and runs its self!

Very happy

Scroll to Top