ReferralCandy Installation - There is a lot more to this app than I realized. It's a little daunting to learn all the terminology and I still don't know the system and work-flow yet. I have to get my email set-up and install CNAME values in my mail servers. So there is some basic set-up work to do. However, the system seems quite robust and flexible to account for a myriad of advocates and affiliates to help promote a business. I can't say yet how it all works, but I just spent some time with a Lariza, a ReferralCandy technical support person, who had the answer to every one of my questions, and provided clear and easy to understand instructions. So I am in the middle of this process right now, but after my initial session, I can say that I am psyched to continue to get this all done. I'll be able to market to past customers, new customers, and have other affiliates promote our site, and all of this seems quite exciting. Including an integration with Mailchimp...there's a lot to learn, but their technical support was great, and once I get the basics done, we will hopefully see this app work in action.

First Day Setup + Follow Up Help - I've used dozens of systems over the past 20 years of e-commerce sales. Shout out to Jon for super quick response to help me with the initial setup......super fast response which solved my problem! Too early to know if this will work but at least I have support!!Add to Review 12/20/22: Would like to thank Ines for the excellent help today via chat. My problem turned out to be me just not understanding how the system works so no big deal. However, Ines was super helpful and stayed on my chat for 10 minutes helping me through my questions. Customer Service 5 Stars!

Customer Service - I hate write this review because I really want this app to work BUT... I downloaded it 3 weeks ago and have yet to launch it. I have customer service working with me but they aren't attentive. Days will go by and nothing. I'm so disappointed that my issue hasn't been rectified yet. If you have any issue with this app - GOOD LUCK! I'm still waiting.

Customer Service - Katherine has been a great help as we work through some quirks in setup and after launch. Customer Service has been accessible and engaging every time we've reached out.

Great Customer Support - JC was very patient with helping me find a solution for my installation issues. And even prior to that when I was researching the ReferralCandy app he answered all my questions very promptly. - Thanks JC

Nubie to ReferralCandy - Katherine was quick to answer my questions and was informative and concise. It was fun that her personality seen to come though (often you get robotic answers.) As for functionality of ReferralCandy, as I said am new, but in my research it seems to be the perfect fit.

GREAT SUPPORT - great support which I like. Erbin Guillarte my rep called me and helped me get going. Plus he always follows up to make sure all is OK Highly recommend them.

Very Responsive Customer Support - Katherine was very patient in answering all my functional and technical questions about the system so very helpful indeed.

Great service - JC was very efficient and helpful and my problem has been solved in no time. I also wanted to thank Benz for helping me setting up our staging account, really appreciated.

Great app, superb service - Set up a referral system in time for our Christmas 2020 season & really impressed with the results. Had my first experience of their customer service today & JC was brilliant. Speedy, efficient help that resolved my issue within minutes. Thanks.

Great app! - It's a great app, all the rules are clear and unambiguous, the important thing is that the service team is very nice, I like their responsible attitude and patient guidance. This made my store profitable from the third day. I am very happy! Happy cooperation!

Help with Set Up and Marketing Ideas - We had a few questions about navigating the editing portion of Referral Candy and Derek was extremely helpful in walking us through how to edit our automated emails. Had some great tips and ideas about increasing our open rates - we are working our way through fixing the emails and updating our program. Keeping our fingers crossed that we have more open rates and more responses from our customers. Thanks Referral Candy!

Fantastic Service - Easy to install, simple to use, and outstanding value! We are very pleased with this service and the support provided by Jon, and have enjoyed the extra revenue it has helped generate.

Excellent customer service from Karen - I have just discovered Referral Candy today, and I am very impressed. The app is very easy to use. I've had a small issue which was sorted after live chat with Karen. She was extremely helpful and very friendly. I couldn't have asked for a better customer service agent. I can't wait to use Referral Candy, I can see it doubling my revenue already. Keep up the awesome work.

Integration Questions - I had a couple of questions which I sent by email, through to support. This was replied to by Benz who sorted a video call at a convenient time for me, rather than create backward and forward emails. Benz went through and answered all my integration questions then gave me a complete outline of how the system process worked, she also gave me a few tips on how to improve the offer messages and social media postings. As a new customer, I'm impressed so far with the level of support I've received. A promising start to a mutually beneficial partnership.

Store integration - As I am a total non-techie person, I need extra help in installing RC to my BC store. After trying it myself and not doing a great job I reached out and found Benz who worked tirelessly with me to install RC. She is absolutely delightful and we were able to start the referral program online. BC (Thomas) was also helpful in partnering with us live in tandem to navigate the BC side of things. Can't wait to start getting new referrals. Thanks Benz for working so hard to get us up and running!

Quick to help - Had a few issues setting it up and customer service responded quickly to help. Love the chat feature so you can get nearly instant support for problems. Thanks!

Support was great, app has a minor issues - Derek from support was great in trying to help me, but ultimately they couldn't figure out how to pass back first/last name from the order confirmation page. Otherwise app seems to work better than Smile.io in many ways.

Support - Excellent customer support! I love the chat feature connected to their app. It is very helpful. Thank you, Jon!

Still evaluating, but support has been great - I'm still not sure if I love RC or not. Still in the trial period, which is the reason for 4 stars. Set up was fairly easy though Support (Derek) was great, responsive, and knowledgeable. A very good start!