ReferralCandy Installation - There is a lot more to this app than I realized. It's a little daunting to learn all the terminology and I still don't know the system and work-flow yet. I have to get my email set-up and install CNAME values in my mail servers. So there is some basic set-up work to do. However, the system seems quite robust and flexible to account for a myriad of advocates and affiliates to help promote a business. I can't say yet how it all works, but I just spent some time with a Lariza, a ReferralCandy technical support person, who had the answer to every one of my questions, and provided clear and easy to understand instructions. So I am in the middle of this process right now, but after my initial session, I can say that I am psyched to continue to get this all done. I'll be able to market to past customers, new customers, and have other affiliates promote our site, and all of this seems quite exciting. Including an integration with Mailchimp...there's a lot to learn, but their technical support was great, and once I get the basics done, we will hopefully see this app work in action.

First Day Setup + Follow Up Help - I've used dozens of systems over the past 20 years of e-commerce sales. Shout out to Jon for super quick response to help me with the initial setup......super fast response which solved my problem! Too early to know if this will work but at least I have support!!Add to Review 12/20/22: Would like to thank Ines for the excellent help today via chat. My problem turned out to be me just not understanding how the system works so no big deal. However, Ines was super helpful and stayed on my chat for 10 minutes helping me through my questions. Customer Service 5 Stars!

Customer Service - I hate write this review because I really want this app to work BUT... I downloaded it 3 weeks ago and have yet to launch it. I have customer service working with me but they aren't attentive. Days will go by and nothing. I'm so disappointed that my issue hasn't been rectified yet. If you have any issue with this app - GOOD LUCK! I'm still waiting.

Customer Service - Katherine has been a great help as we work through some quirks in setup and after launch. Customer Service has been accessible and engaging every time we've reached out.

Great Customer Support - JC was very patient with helping me find a solution for my installation issues. And even prior to that when I was researching the ReferralCandy app he answered all my questions very promptly. - Thanks JC

Nubie to ReferralCandy - Katherine was quick to answer my questions and was informative and concise. It was fun that her personality seen to come though (often you get robotic answers.) As for functionality of ReferralCandy, as I said am new, but in my research it seems to be the perfect fit.

GREAT SUPPORT - great support which I like. Erbin Guillarte my rep called me and helped me get going. Plus he always follows up to make sure all is OK Highly recommend them.

Very Responsive Customer Support - Katherine was very patient in answering all my functional and technical questions about the system so very helpful indeed.

Great service - JC was very efficient and helpful and my problem has been solved in no time. I also wanted to thank Benz for helping me setting up our staging account, really appreciated.

Great app, superb service - Set up a referral system in time for our Christmas 2020 season & really impressed with the results. Had my first experience of their customer service today & JC was brilliant. Speedy, efficient help that resolved my issue within minutes. Thanks.