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Customer reviews: Recurring Billing & Vaulting by MINIBC

Develop by zendesk.com

Reviews (16)

Overall rating
4.1

What Merchants Think

Merchants generally express positive feedback towards "Recurring Billing & Vaulting by MINIBC", appreciating its comprehensive functionalities that cater to various subscription and billing needs. While many reviews highlight the app's robust performance and dedicated customer support, some users have faced challenges with certain features and responsiveness.

Key Strengths

  • Comprehensive subscription management tools, enabling businesses to grow and efficiently handle recurring transactions.
  • Highly customizable features, allowing integration with other systems and tailored development to meet specific business needs.
  • Exceptional customer support, with many users emphasizing the team's dedication and problem-solving capacity.
  • Advanced functionalities such as vaulting, single-click checkout, and optimized checkout processes.
  • Cost-effective solution compared to some other similar services in the market.

Common Concerns

  • Periodical issues with refund processing and integration with platforms like Avalara.
  • Challenges with app's design decisions and off-site functionalities, leading to dependency on external support.
  • Delays or lack of responsiveness in customer support for some users, particularly during critical setup stages.
  • Instances of unsolved issues or partially implemented solutions, causing frustration among some merchants.

Final Thoughts

"Recurring Billing & Vaulting by MINIBC" is largely well-received for its advanced features and supportive team, proving beneficial for businesses looking to bolster their subscription capabilities. However, some areas for improvement have been noted, especially in integration and support responsiveness. Overall, it remains a valuable tool for many merchants seeking a reliable subscription billing solution.

zil...com

Mar 25, 2022  on Bigcommerce

Grown from 0 to over 3000 subscribers! - With MINIBC we have grown our subscription business from the ground up. We've worked with the team to build new capabilities like promotional discounts for our subscribers, upgrade logic, and even some custom check out flows. The be a part of team not only supports the application but also does custom technical development when needed. They've been an integral part of growing our business in this early stage.

tro...com

Oct 15, 2021  on Bigcommerce

Best Recurring App - We migrated from another e-commerce system and we had to find a recurring app that had similar functionality. After reviewing several offerings, it became obvious that MiniBC was the best available. And for the few features that we needed that were missing, we were able to get custom development to make it exactly how we operate. Every business is constantly evolving and knowing that the team at MiniBC is there to help is invaluable.

bcd...com

Mar 01, 2021  on Bigcommerce

Single Click Checkout, Recurring and API - We are using MINIBC recurring and vaulting for the capabilities around the vaulting, API, and recurring, so we are using ALL of the features they have to offer. We needed to support auth/capture, automatic refunding, group purchasing, and a VIP membership - all working together. We looked at many platforms to accomplish this project on and ultimately chose BigCommerce because of this app and it's functionality. At the end of the day, the best way to put our situation and finding MINIBC & Be A Part Of is, a needle in a haystack. Thanks to the BAPO team in executing a masterfully complex project in no other way, with excellence.

eri...com

Feb 26, 2021  on Bigcommerce

Great Service, Great Price - We started with Rebillia and it became a very expensive mess. MiniBC has not been perfect, but Douglass and his team have gone above and beyond to make sure our account is working properly, at a fraction of the cost I was paying Rebillia. I'm happy with MiniBC and will be sticking with them. Thanks MiniBC!

naf...com

Jul 19, 2019  on Bigcommerce

Great App and Great People - We’ve been working with MINIBC for over 3 years now. We’ve had some ups and downs, but overall the team there is always there for us. We wouldn’t be on BigCommerce if it wasn’t for the experience that the MINIBC team has and their ability to solve our business problems. Most importantly, when challenges or bugs have come up, this team has never shirked responsibility, and has always gone above and beyond to solve problems fast. This is just not always the case in the IT world and it makes all the difference. Highly recommend them for tough projects!

kar...com

Jul 16, 2019  on Bigcommerce

Recurring billing from MiniBC is just the solution that we need - We have been using MiniBC for many months now and we couldn't be happier with the software solution, service and support. The support team has been so responsive when we have any configuration question for our products or with any questions about the software. We just had optimized checkout upgraded on our account and the MiniBC support team took care of the implementation, did QA testing and gave me an update upon completion. They are extremely thorough, friendly and the customer support is great! We feel that the MiniBC team really cares about their customers and they provide an incredibly flexible software solution that solved all of my recurring billing needs and the support team is responsive and thorough. We highly recommend MiniBC.

bri...com

Jul 15, 2019  on Bigcommerce

The app is great but... - It is the support we get that makes ALL the difference! Doug and Sherman just don't support their app they think for your business and that is SO valuable. Since implementing a subscription tool my LTV has increased 150% and is still climbing. Thanks Doug, thanks Sherman!

mdu...com

Jul 09, 2019  on Bigcommerce

Netsuite and Optimized checkout support! - We’ve been working with the MINIBC team for over a year now. We’ve been able to integrate our Netsuite system with BigCommerce thanks to their intuition and expertise. We’re now also on Optimized Checkout, which is something no one else said was possible. We can’t thank Sherman at MINIBC enough for his efforts!

big...com

Jul 04, 2019  on Bigcommerce

Optimized checkout support! - We’ve been with MINIBC for quite a while, always quick support and now Optimized checkout support! Thanks guys for the upgrade! Well worth the value.

ant...com

Jun 21, 2019  on Bigcommerce

Great App - Great App, The autoship feature saves us and our customers a lot of time, we don’t have to enter every order anymore, also the saved credit card is very helpful. I highly recommend this App.

hel...com

Jul 18, 2017  on Bigcommerce

"Autoship and Vaulting, what more can we ask for?" - We needed a solution to allow our customers to conveniently re-order supplies for their gardens with as little hassle as possible, and MINIBC’s app provided an AUTOMATED solution that did that and more! Not only are we getting the re-order functionality but we’re also getting vault which is something our customers have been asking us for a long time now.We’re always trying to stay ahead of the game, so when we went looking for a solution we were really excited to have found MINIBC.Highly recommend this app!

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